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DODOcase for iPad - just received mine
- Thread starter r6girl
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I don't know about that. They seem very busy in producing people's cases since they are backordered for 4-6 weeks. And the solution would be a redesign, not a quick fix. I just paid perfectcr, so I am going to try my hand in making some modifications to the case myself.
I love the idea and think with further refinements it could be a perfect case, just not now.
Agreed. I'm very happy to let all these early-adopters iron out the problems with the prototype before the finished article goes into production.
Warped DODO Case
Well I just couldn't wait on my order numbered 9K and something so I bought one off eBay at 100 Bucks. Got it today and it is beautiful, number 717/1000. But it is so warped that my iPad is so far from fitting I don't even think I could glue it into place.. I would have to believe this might be a bigger problem then we see on this forum. Of course its a no return to the eBay Seller. I have no clue how to contact DODO as their contact info looks like Twitter and Facebook stuff that I don't follow. Even the little black foam corners are already showing wear from trying to get it to stay in place. Disappointed big time! The ruler in the picture slides in and out freely.
Well I just couldn't wait on my order numbered 9K and something so I bought one off eBay at 100 Bucks. Got it today and it is beautiful, number 717/1000. But it is so warped that my iPad is so far from fitting I don't even think I could glue it into place.. I would have to believe this might be a bigger problem then we see on this forum. Of course its a no return to the eBay Seller. I have no clue how to contact DODO as their contact info looks like Twitter and Facebook stuff that I don't follow. Even the little black foam corners are already showing wear from trying to get it to stay in place. Disappointed big time! The ruler in the picture slides in and out freely.
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It looks like your case experienced some bad heat and cold to make it warp like that.
$100 is overpriced for the dodocase for sure, and $50 might be slightly overpriced as well. But it is handmade and from san francisco..lol things like that seem to come at a premium.
I was the one he sold it to. Going to look into replacing the foam with rubber or plastic bumpers. The appeal of this case is the look obviously, so you just got to consider how much you want that moleskin book look.
In my experience, the folks at Dodocase seem genuinely interested in customer satisfaction and are very responsive. If I were you, I would be contacting them to either get a replacement or a refund. I would be very surprised if they didn't happily agree.
Becasuse I didn't feel like going through the hassle of selling it on ebay and all that. Just so disappointed in the wait I just wanted it out of my hands.
well this is perfect proof that:
handmade is NOT the same as wellmade, period. american build, china build whatever build.
machines are just far more accurate than human hands trying to keep up with orders.
the dodocase is a great idea and it looks nice but they have to re-think the idea.
handmade is NOT the same as wellmade, period. american build, china build whatever build.
machines are just far more accurate than human hands trying to keep up with orders.
the dodocase is a great idea and it looks nice but they have to re-think the idea.
I should be getting mine soon since I ordered on May 10. A bit nervous from seeing some of the defective ones people have been getting. We will see! I'll post how it is when I get it.
I think as long as you take the product with a grain of salt. Handmade of course is not going to be perfect. If you don't want handmade, get something a machine produced.
Response from DODO Case
Hi There,
It looks like you purchased this from an Ebay seller that has nothing to do with DODOcase, they may have purchased the case to resell on Ebay. We are sorry to hear of the trouble but unfortunately since you purchased from a 3rd party there is nothing we can do at this point. You will have to file a claim with the seller on Ebay.
Thank you,
Ilana
DODOcase
While I did purchase from eBay this letter indicates a large disregard for customer service. They should be standing behind their product no matter how it was acquired. Could have been a birthday gift, fathers day gift or whatever. Not looking for a refund, looking for a case that hold my iPad without falling out.. Apparently DODO case is not the way to go.
Not Perfect? Just fully defective hand made drivel
I understand that a handmade product isn't going to be perfect, however it should at least do what it is suppose to do. HOLD an iPAD in a great looking case.
I understand that a handmade product isn't going to be perfect, however it should at least do what it is suppose to do. HOLD an iPAD in a great looking case.
Totaly wrong. DODO have an obligation to somebody who purchaseddirect from them, same as how any retailer is responsible to their buyer for the goods. In this case your retailer is the eBay seller, not DODO.
As for gifts, the relationship is still between retailer and buyer, even if they gave it away. In these cases you need a receipt to show direct purchase - no receipt, no support as no relationship is proven.
As an aside, my DODOcase came a few days ago and is flawless.
As for gifts, the relationship is still between retailer and buyer, even if they gave it away. In these cases you need a receipt to show direct purchase - no receipt, no support as no relationship is proven.
As an aside, my DODOcase came a few days ago and is flawless.
I don't really agree with this. Ebay sellers gouge you on prices...DODO doesn't (relatively). Ebay sellers are the ones assuming responsibility of the product sold, and since they are gouging you big time on the case, they should be the ones delivering the promised product. my $0.02.
Yeah, its not the price I'm pissed about. Its nothing about the price nor should the seller be responsible if the manufacturing was done incorrectly. The seller is helping out, but rather than me send it to him, so he can send it to them, so they can send a new one to him, so he can send it to me wouldn't it make sense for DODO to just give good customer service and deal with me. Take a look at the reviews on their Facebook page, looks like nothing but problems headed their way. They aren't exactly stepping up and providing information. They are too busy taking orders for a product rife with problems.
You're wrong. Your contract is with the ebay seller, pure and simple. The seller describes what kind of guarantee if any there is with the item. It is unreasonable to expect DODO to make it right. DODO has nothing to do with your transaction. How do you know if the seller took proper care and storage of the case?
You talk about "customer service" but you aren't a customer of DODO.... you are a customer of the person on ebay that you bought the item from. Unfortunately this misplaced sense of entitlement is too common.
Agreed - those people who sell on ebay turn into competitors for DODO using their own cases too. They take away business flipping other people's creations for profit. I can see why DODO does not want to perpetuate the "black" market.
But yes, the DODO case has design flaws. I thought that would have been obvious based on the design...but everyone wanted to get in on that case so thus we have this huge backorder, and DODO would therefore be unable to resolve the issue...haha. I don't see any redesigns etc until the order rush has subsided.
Well I am a customer as I ordered one in May they charged my Card Friday. I happen to have use for both, with two iPads in the family. I guess I'll just wait for the new one to came and hope it holds the iPad and then act like the one I bought from eBay is the one I just got. Sense of entitlement? Like WTF, not entitled to a product that does what it is suppose to do?. You must not have the first clue about what would be good customer service or maybe you work for DODO.
You are off base here, Ebay/Paypal have buyer protection programs. File a clame through them and you'll likely get your money back. Even if the seller has a no return policy they are still required to send you the product as described in the auction. If it was damaged on arrival your claim will have a very good chance of being accepted. Also make sure you leave negative feedback for the seller if you contact them and they won't accept the return.
The Dodo people have no responsibility here. They can't control how a products is handled by a 3rd party. They could have left it outside in direct sunlight all day for instance which caused the warping.
Just file a claim with ebay, that's your only recourse.
Ha.. well they definitely won't ever find me on their customer list. That's **** for service.
Also Macrumors seems to have the highest percentage of corporate apologist fanboys than any other forum I've visited. Every single person siding with DODO on this would absolutely head straight for Apple if they bought a 6 month old MacBook Pro (used) and the GPU failed on them.
So wait a minute. You bought a case from someone who obviously has had it for months (order in the 700s), and when it turns out it's warped, you blame DODO? The seller ripped you off and you're turning to everyone on the planet EXCEPT him to make it right. The reason EVERYONE is telling you the exact same thing is because it's the correct answer: seek remittance from the person who sold you a broken, used product.
Well, attitude aside, in my view it's unreasonable to expect Dodo to accept a return on a case which is months old and sold via a seller on eBay. It's the seller's responsibility. It's like buying a used car, and it turns out the used car has problems, then expecting Ford to take it back.
What I WOULD do, if your seller won't help, is to contact Dodo again and ask them if they would look at it and see if there's anything they can do to repair it. Perhaps they will charge you a fee. In my view, it's worth it.
-- Your seller can't fix it
-- Your seller won't take it back (have you written politely and asked? If your seller stonewalls you, Ebay does have effective mechanisms beyond negative feedback for dealing with products that were not described accurately.)
-- In the end, if you try and be reasonable and nice and are willing to share in the responsibility, it's quite likely that Dodo can look at your case and see if anything can be done to help it.
Don't blame Dodo because some seller misrepresented a product. Blame the seller. Personally, I would be relentless in going after himI hate bad eBay sellers, so for me it would be a matter of principle.
What I WOULD do, if your seller won't help, is to contact Dodo again and ask them if they would look at it and see if there's anything they can do to repair it. Perhaps they will charge you a fee. In my view, it's worth it.
-- Your seller can't fix it
-- Your seller won't take it back (have you written politely and asked? If your seller stonewalls you, Ebay does have effective mechanisms beyond negative feedback for dealing with products that were not described accurately.)
-- In the end, if you try and be reasonable and nice and are willing to share in the responsibility, it's quite likely that Dodo can look at your case and see if anything can be done to help it.
Don't blame Dodo because some seller misrepresented a product. Blame the seller. Personally, I would be relentless in going after himI hate bad eBay sellers, so for me it would be a matter of principle.