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DODOcase for iPad - just received mine

jlans said:
Well I am a customer as I ordered one in May they charged my Card Friday. I happen to have use for both, with two iPads in the family. I guess I'll just wait for the new one to came and hope it holds the iPad and then act like the one I bought from eBay is the one I just got. Sense of entitlement? Like WTF, not entitled to a product that does what it is suppose to do?. You must not have the first clue about what would be good customer service or maybe you work for DODO.
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You are quite confused. You are a customer of DODO because of the particular DODO case that you have not yet received.... buying a case from an ebay seller does NOT make you a customer of DODO. If the case that you bought from DODO is defective then they would most definitely need to make that right.

Yes, you have a misplaced sense of entitlement. You expect others (DODO in this case) to correct a mistake (buying a defective product from an ebay seller) that you made. Hopefully there are serial numbers burnished into each case so that you don't pull the ol' switcheroo and attempt to send the case purchased on ebay to DODO and claim that DODO sent you a defective case.
 
brentsg said:
Ha.. well they definitely won't ever find me on their customer list. That's **** for service.

Also Macrumors seems to have the highest percentage of corporate apologist fanboys than any other forum I've visited. Every single person siding with DODO on this would absolutely head straight for Apple if they bought a 6 month old MacBook Pro (used) and the GPU failed on them.
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you and jlans have a completely warped sense of how transactions take place. as many other people have mentioned, why on earth would DODO have obligation to fulfill a product that is used and being resold by someone else, especially considering DODO does not support any kind of third-party resellers?? If you buy a used imac on ebay and instead you get a cardboard box with "APPLE" magic markered on it, do you expect to be able to go to Apple and get a refund? If that's the case, I have a great business idea for getting free macs - I just need two ebay accounts and a cardboard box.
 
Received my Dodocase today

Got mine today and so far am satisfied with it. There are small imperfections, like small chips in the bamboo. But I expected that given the materials used and its being handmade. It functions the way I want it to and has the understated elegance that I was looking for. Like a book, it looks like it will wear with time. But I don't plan on having my iPad for more than a year or so.

DW
 
'Dodo has left the nest' notice

Got my shipping confirmation (for May 10th order). I notice in the e-mail that they advise against 'inverting' the case, and warn about imperfections. They also suggest using Velcro if one wants a tighter fit. That actually makes some sense, but it's also a response to complaints like the ones here. So someone's paying attention.

I'll post when I actually get it. Looking forward...:D
 
TheLee said:
you and jlans have a completely warped sense of how transactions take place. as many other people have mentioned, why on earth would DODO have obligation to fulfill a product that is used and being resold by someone else, especially considering DODO does not support any kind of third-party resellers?? If you buy a used imac on ebay and instead you get a cardboard box with "APPLE" magic markered on it, do you expect to be able to go to Apple and get a refund? If that's the case, I have a great business idea for getting free macs - I just need two ebay accounts and a cardboard box.
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Very, very few products actually have a warranty that is only good for the original purchaser.

If you buy a used car that has only 5000 miles on it, don't you expect the manufacturer to stand behind their product? Of course you do.

I have absolutely no idea how you think you can compare the receipt of a defective product with that of an outright scam where no product is delivered. Did that seriously make sense to you when you wrote it?
 
ToutSuite said:
So wait a minute. You bought a case from someone who obviously has had it for months (order in the 700s), and when it turns out it's warped, you blame DODO? The seller ripped you off and you're turning to everyone on the planet EXCEPT him to make it right. The reason EVERYONE is telling you the exact same thing is because it's the correct answer: seek remittance from the person who sold you a broken, used product.
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Months? Seriously how long have these even been available? You make it sound like the Ebay vendor had this thing forever.

So DODO provides no warranty whatsoever?

There is a big difference between a broken and a defective product. One is the responsibility of the vendor, and the other is the responsibility of the manufacturer. How exactly do you think it got warped? You think he sat on it or something?

I'll laugh my ass off if everyone's case starts warping, that's for sure.
 
brentsg said:
Months? Seriously how long have these even been available? You make it sound like the Ebay vendor had this thing forever.

So DODO provides no warranty whatsoever?

There is a big difference between a broken and a defective product. One is the responsibility of the vendor, and the other is the responsibility of the manufacturer. How exactly do you think it got warped? You think he sat on it or something?

I'll laugh my ass off if everyone's case starts warping, that's for sure.
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I think you are missing the point. They are not offering warranty to people who purchased their case on eBay from another seller.
 
brentsg said:
How exactly do you think it got warped? You think he sat on it or something?
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That's my question, too. How did it get warped, and when? Was it warped:

1. When he received it from Dodo? (in which case, why didn't he send it back? And why didn't he list it as warped in the ad?)
2. When he had it but before he sold it? (Again, no mention of it in the ad?)
3. In transit between him and you after the sale?

Those are the only possibilities. If it was #3, your claim is with the shipping company. If it was #1 or #2, your claim is with him. You're not providing a lot of details. One potential scenario is that the case warped while he had it and for whatever reason he decided to unload it on eBay. Has he been returning your emails since your receipt of the case? Offered a full refund for return?
 
ToutSuite said:
That's my question, too. How did it get warped, and when? Was it warped:

1. When he received it from Dodo? (in which case, why didn't he send it back? And why didn't he list it as warped in the ad?)
2. When he had it but before he sold it? (Again, no mention of it in the ad?)
3. In transit between him and you after the sale?

Those are the only possibilities. If it was #3, your claim is with the shipping company. If it was #1 or #2, your claim is with him. You're not providing a lot of details. One potential scenario is that the case warped while he had it and for whatever reason he decided to unload it on eBay. Has he been returning your emails since your receipt of the case? Offered a full refund for return?
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Just to be clear, I didn't buy this case.

I just think if it's warping at all then it's a manufacturer's issue. I would think most shipping issues would actually break it.
 
brentsg said:
Just to be clear, I didn't buy this case.

I just think if it's warping at all then it's a manufacturer's issue. I would think most shipping issues would actually break it.
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If you didn't buy the case...why the diatribe in this thread lol. Leave people alone and let them deal with their purchases/mistakes.
 
brentsg said:
Just to be clear, I didn't buy this case.

I just think if it's warping at all then it's a manufacturer's issue. I would think most shipping issues would actually break it.
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Sorry, I confused you with the other poster. No offense intended.

Well, I notice DODO has posted on their Facebook page a warning against leaving the case in a hot environment, such as a parked car. I'm not sure if this warning is included with the case, but if it was, it could be this case was abused by the owner in spite of DODO's warnings.

The point is, DODO has no idea how the case was treated after it was sent to the original owner. To carry your car analogy further, if someone sells you a used Taurus with a smashed-in front end, it's difficult to imagine Ford would cover repairs regardless of how many miles or owners the car has had. I disagree with your assertion that "very, very few" products are warranted beyond the original owner. Cars are an exception, but almost every other product imaginable is guaranteed only with the original owner. I'd say that's the standard, and DODO are adhering to it.
 
Just got my case from perfecter...and yep..loose iPad. I am heading to the store tomorrow to pick up some thin rubber to line the corners. This case is beautiful..and that card they include is a nice touch. This is going to be a gift for my boyfriend who holds Sf very dear to his heart....he is going to love it!
 
Back on topic.... :p

What is the shipping date up to? I ordered 5/18. Billed on 6/15. No email (yet) - no case (yet).
 
Phil Lee said:
Order 7810, placed on 13/5/2010, left the nest on 22/6/2010.
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You could have a bit of a wait for your case, mine left the nest on 10/06 and I still have not received it, they said it can take up to 4 weeks to clear customs, I am in Staffordshire.
 
Shipping question

For these in the US--did you need to be home to sign for delivery or did they leave it without a signature? Thanks
 
Got it - slightly ambivalent

Mine arrived today (ordered May 10). It is beautiful but the Apple case does some important things a little better. The Dodo makes typing harder unless you're sitting perfectly upright (as the fellow in the video is). That isn't how I use my iPad. The incline is steeper on the Apple, which helps, but more importantly the way Dodo is designed it doesn't hold its tilt if you're not upright - the iPad is too heavy, so the covers slip (If I made a video this would be easier to explain!). This is major.

It's also harder to read with the Dodo - in landscape it's a little too flat, because of the weight, so you have to hold it up, which is a pain, and in portrait mode you can't fold the front cover back as you can with the Apple. Although you can hold it like a real book, which is neat.

My intent here is to give interested people more specific information (not just the raves about its gorgeous looks). I may just need to get used to it. I love the idea, and the way the ribbon closes the covers (unlike Apple's, which doesn't completely close).

But I'm keeping my Apple case around.
 
macpluslaptop said:
Mine arrived today (ordered May 10). It is beautiful but the Apple case does some important things a little better. The Dodo makes typing harder unless you're sitting perfectly upright (as the fellow in the video is). That isn't how I use my iPad. The incline is steeper on the Apple, which helps, but more importantly the way Dodo is designed it doesn't hold its tilt if you're not upright - the iPad is too heavy, so the covers slip (If I made a video this would be easier to explain!). This is major.

It's also harder to read with the Dodo - in landscape it's a little too flat, because of the weight, so you have to hold it up, which is a pain, and in portrait mode you can't fold the front cover back as you can with the Apple. Although you can hold it like a real book, which is neat.

My intent here is to give interested people more specific information (not just the raves about its gorgeous looks). I may just need to get used to it. I love the idea, and the way the ribbon closes the covers (unlike Apple's, which doesn't completely close).

But I'm keeping my Apple case around.
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i've heard other people mention that (possibly as a result of these shortcomings) they mainly use it as a transporting case - they take it out of the case for actual use.
 
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