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Does anyone else absolutely love how open and brutally honest Steve Jobs is?

the-oz-man said:
Kinda refreshing to me. BP could learn a lesson here.
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"Steve, the oil spill is destroying marine and wildlife habitats in the Gulf of Mexico."

"Non-issue. Just move them out of there."

:D

I do admire his brutal honesty and succinct replies. Most CEO's tend to be shielded from direct engagement with customers, and in some cases reality, but I'm not sure there is a clear answer to the cost-benefit question of this approach.
 
EnderTW said:
A CEO that insults his customers?

rofl...

SJ can fling crap at you and you'd be licking it right up.

Gosh sometimes I hate walking with an apple product just because of how obnoxiously immature fanboys ruin the party for all.
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he doesnt really care. how many days left....?
 
I find the honesty refreshing for the most part.

He’s pretty much unapologetic about his ideas and Apple’s core philosophy, but like everyone he has flaws and can go a bit far.

I also think it’s interesting that he’s aware of some of the design decisions and intricacies of Apple’s product line. Most corporate CEOs would have no idea.
 
Yes, I do. He was overdue to make a mistake when answering so many emails, but I hope he doesn't stop. That's what makes him the best CEO in my eyes.
 
Apple's web site can't handle orders, he has no comment that I saw.

"issues" with his new product - "Non issue".

He's a variation of Bill Gates, so take that for what it's worth.
 
wikoogle said:
I couldn't disagree with you more. When customers complain, companies absolutely should listen.

You can learn a lot from what your customers are asking of you. No, that doesn't mean that you always give them exactly what they want. But you absolutely should address the source of their dissastisfaction with your product some how.

By hearing their complaints, you can learn a ton about where critical weaknesses in your products exist, weaknesses that you should find some way to address (even if it's not the same way your customers want you to address them).
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I didn't say you shouldn't listen to your customers. I said they are not right. Patronizing them and pretending like they are right does not help anyone.

So often customers don't have a full understanding of a product or all the relevant information so they misdiagnosis an issue or problem. Certainly a company can input this information to help them determine if there is a legitimate problem or what it is.

However today there are so many internet experts who think they know everything, that they take a little bit of info and demand a response to meet their prebuilt beliefs, when in a lot of cases they are wrong. The problem they have might be caused by something entirely different.

This has even seriously impacted the medical community where patients now believe they are smarter than their doctors because they talked about a problem on an internet forum. The bottom line is you can take in feedback from customers, but that does not mean you have to lie to them and tell them they are right, because often times they are not right.

Hey I have been guilty of it myself, calling up a business to complain about something and all fired up thinking I know exactly what the problem is, and I was 100% wrong. The problem was something else that I nor any other customer could not have possibly known about.

I will caveat this, that a customer is always right in terms of if they are having a satisfactory experience, but they are rarely right when actually diagnosing and troubleshooting problems and issues. So short of them being unhappy, nothing else is terribly relevant or often useful.
 
I do, though typically in real life I'm a dick, just as I am occasionally on forums (depends on the day I'm having and how the poster comes across).

To me the whole thing comes across as 'hey, he's a real person with the same thoughts as me'.
 
I think the most important part of the "Brutally Honest" thing, is the honesty part. To suggest that the iPhone is being held wrong is stupid and dishonest. Further, he isn't owning up to Apple's mistakes.
 
Well that's just mean.

Mark my words, when Mr. Jobs retires, these will be boring forums.

Apple will still release cool products, but they won't as big an air of secrecy.

They won't be making the news for something their CEO emailed someone every 24 hours.

It's going to be a sad day. :(
 
It seems like Steve Jobs stopped answering emails. I would've thought we would've heard something more from him now regarding this issue if that weren't the case. :(
 
I don't find his responses honest, for the first problem, nor open. He's nothing but deceptive and speaks either in outright lies or makes his point entirely by implication.

Here's an example:

"The glass is 20x stiffer and 30x harder than plastic."

Implication: "This damned phone is tough, and dropping it won't be anywhere near as much a problem as it has been on previous iPhones."

Reality: People have already broken their iPhone 4's with 3-5' drops onto carpeted floors.

Here's another:

"Just avoid holding it in that way."

Implication: "Honestly it's not a problem, as long as you know the Apple-approved way to hold the iPhone 4. It's new technology and will require some folks to break old habits."

Reality: He's a complete tyrant hell-bent on telling everyone what to think and now telling all of us that have owned cell phones since a time when Apple almost disappeared completely years past that all this time we've been doing it wrong.

He's out of his freakin' mind which shares one thing in common with the iPhone 4:

Defective by design...
 
It's refreshing to see a CEO responding directly with their customers. Even if their responses are "sure" or "nope."
 
br0adband said:
I don't find his responses honest, for the first problem, nor open. He's nothing but deceptive and speaks either in outright lies or makes his point entirely by implication.

Here's an example:

"The glass is 20x stiffer and 30x stronger than plastic."

Implication: "This damned phone is tough, and dropping it won't be anywhere near as much a problem as it has been on previous iPhones."

Reality: People have already broken their iPhone 4's with 3-5' drops onto carpeted floors.

He's out of his freakin' mind which shares one thing in common with the iPhone 4:

Defective by design...
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Your quote is wrong.

"Chemically strengthened to be 20 times stiffer and 30 times harder than plastic, the glass is ultradurable and more scratch resistant than ever."
(See the iphone 4 website)

Unfortunately the empirical side-effect to the material is that it's more brittle. Blunt force would cause it to shatter, but hardness equates to better scratch resistance (see if you had topaz/diamonds or anything with a MOH hardness scale of 7 and above, the iPhone would scratch). Hardness has nothing to do with the "malleability" of the material itself...which is probably the sacrifice. Ultradurable is deceptive though, I admit, since it *could* refer to shock resistance though it's clearly scratch resistance they're talking about.
 
worldfar said:
No matter how great the he is! He is a human, a old man.......
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Old? He's in his early '50s! Granted, he's been through a lot, personally and professionally, but he's come through it with colors flying and is at his prime.

Steve FTW.
 
the-oz-man said:
Kinda refreshing to me. BP could learn a lesson here.
Click to expand...

Public: "You oil is covering our beaches and killing our wildlife and local vegetation and generally turning our home into a hell."

BP Steve Jobs style response to the public "Just stop using the beaches.".

BP Apple PR style response followed up shortly after "All beaches have pollution issues and problems with toxins to different degrees. This is an unfortunate unavoidable fact of life with beaches. If you ever experience being covered in oil or being surrounded by oil covered vegetation and dead wildlife we suggest avoiding that beach or use one of the many tanning salons in your local area."
 
br0adband said:
Fixed, and noted.

Still doesn't alter the meaning:

Defective by design...
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It's not perfect by any means, but I would guess that little scratches happen far more often than the damage resulting from dropping the phone.

Apple decided to prevent the little scratches to preserve its aesthetic appeal at the cost of truly dramatic, glass-shattering drops. Is that cost worth it? Hmm...from the pics I've seen the drops really make the iPhone at best ugly and at worst non-operational, so I would take a small scratch and increased drop survivability any day. Luckily this can be mitigated by a good case (though I like the looks of it nude :p).
 
So do I (meaning the naked aspect), but since it's not working in that native naked condition as a 3G cellular device, and since I don't believe being effectively forced to put something on it, bumper, full case, whatever is correct and fundamentally flawed I'll deal with the return after the "fix" comes out and I do some testing.

I like the phone, I do, but when you get a cell phone that can do everything except work as a cell phone, that kinda ruins things, yanno? :(

In spite of all the technological advancements and the high "Oooo" factor on this iPhone 4, it's just not enough to excuse aspects that I won't tolerate (Steve Jobs' egomaniacal attitude and God-complex are just small parts of it). :D
 
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