Don't buy ATV4!

whitie54

macrumors newbie
Original poster
Nov 3, 2015
1
2
Just returned my ATV4!
Completely unable to set up. This is just not acceptable for any Apple product.
Would not connect to device via bluetooth for set up and on manual failed every time on date and time.
This happened on both wifi and ethernet.
So not fit for purpose suggest no one buys it until it does work.
 

virginblue4

macrumors 68000
Apr 15, 2012
1,922
452
United Kingdom
Just returned my ATV4!
Completely unable to set up. This is just not acceptable for any Apple product.
Would not connect to device via bluetooth for set up and on manual failed every time on date and time.
This happened on both wifi and ethernet.
So not fit for purpose suggest no one buys it until it does work.
Works absolutely fine for me. I love my Apple TV. Clearly you either have a defective unit or you're doing something wrong...
 

geoffm33

macrumors 6502
Dec 27, 2010
305
140
Just returned my ATV4!
Completely unable to set up. This is just not acceptable for any Apple product.
Would not connect to device via bluetooth for set up and on manual failed every time on date and time.
This happened on both wifi and ethernet.
So not fit for purpose suggest no one buys it until it does work.
Worked fine for me.

Seems a little heavy handed to me. Get a defective unit and tell all of MR to not buy it? There may be other reasons to not buy it, but this isn't one of them.
 

webberade

macrumors member
May 6, 2013
37
34
New York, NY
Setup was a breeze... pairing with my iPhone 6s was surprise feature that made the process a joy. Either you had a defective unit or maybe some issue with your network? I'm sure going back to the store and swapping the unit would have easily solved your issue. I love my new Apple TV.
 

betabeta

macrumors 6502a
Jun 28, 2013
868
145
Very easy setup, you need iOS 9.1 or higher, but setup was a snap for me.

The software still seems beta, and Netflix seems worse, but overall it's way better then AT3, AirPlay is amazingly better, smooth and fast.

Could have been so much better, Apple really dropped the ball in many ways, but I like it so far.
 
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Don't listen to any one person's rant... especially when his is obviously broken and we've seen 100 threads of it working for other people, with thousands of comments of using apps, watching shows, etc. Whitie54 just needs to use the return policy to get a working unit. Such a post on a forum not even managed by Apple can't do a thing for him... other than getting him pounded by 100 members of the ADF who would defend it even if their own :apple:TV wasn't working, along with a 1000 other people who are having no such problem.
 

seadragon

Contributor
Mar 10, 2009
1,413
1,458
Don't listen to any one person's rant... especially when his is obviously broken and we've seen 100 threads of it working for other people, with thousands of comments of using apps, watching shows, etc. Whitie54 just needs to use the return policy to get a working unit. Such a post on a forum not even managed by Apple can't do a thing for him.
Sorry, I meant it jokingly. I should have added an emoticon to the end (I just went back and did). Sounds like it's a bad unit. My AT4 setup was a breeze.
 

Mr.C

macrumors 601
Apr 3, 2011
4,412
553
London, UK.
Just returned my ATV4!
Completely unable to set up. This is just not acceptable for any Apple product.
Would not connect to device via bluetooth for set up and on manual failed every time on date and time.
This happened on both wifi and ethernet.
So not fit for purpose suggest no one buys it until it does work.
Either you're being a troll, you have a faulty unit or you're doing something wrong. I got mine yesterday and set up was easy and quick. It was a piece of cake with everything working from the beginning.

Granted even though this is my first Apple TV and even I can appreciate that there is certainly room for improvement its in no way as bad as you make it out to be. Posts like yours aren't in the least helpful and don't do the product justice.
 
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Mzee

macrumors newbie
Nov 3, 2015
10
0
Denmark
Just returned my ATV4!
Completely unable to set up. This is just not acceptable for any Apple product.
Would not connect to device via bluetooth for set up and on manual failed every time on date and time.
This happened on both wifi and ethernet.
So not fit for purpose suggest no one buys it until it does work.
I just received my ATV4 a couple of hours ago and it has been simple and easy to set up and the kids are already enjoying the different feature so you must be very stupid or done something very wrong
 

jedisaga

macrumors 6502
Apr 24, 2008
261
28
Havertown, PA
I had issues with my first one's remote not working out of the box with the ATV. However, I returned it and now the new one is perfectly fine! For Apple worshipers who believe Apple cannot have issues with new devices, guess again. It happens to ALL companies... Apple isn't exempt.

J
 

aesc80

macrumors 6502
Mar 24, 2015
404
341
Just returned my ATV4!
Completely unable to set up. This is just not acceptable for any Apple product.
Would not connect to device via bluetooth for set up and on manual failed every time on date and time.
This happened on both wifi and ethernet.
So not fit for purpose suggest no one buys it until it does work.
Too late! Bought one and I like it! Sorry for your experience. At least you can get your money back or do an exchange - you know that's an option unless you threw the box in a swimming pool then tried to connect it.
 
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richardmu

macrumors 6502a
Oct 10, 2007
582
32
Bristol, UK
Too late! Bought one and I like it! Sorry for your experience. At least you can get your money back or do an exchange - you know that's an option unless you threw the box in a swimming pool then tried to connect it.
Just returned my ATV4!
Completely unable to set up. This is just not acceptable for any Apple product.
Would not connect to device via bluetooth for set up and on manual failed every time on date and time.
This happened on both wifi and ethernet.
So not fit for purpose suggest no one buys it until it does work.
Obviously a dud unit. Mine is fine and works as expected. Connected to my Beats Studio Wireless and all is good. Bye one!
 
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mcdj

macrumors G3
Jul 10, 2007
8,861
3,723
NYC
Just returned my ATV4!
Completely unable to set up. This is just not acceptable for any Apple product.
Would not connect to device via bluetooth for set up and on manual failed every time on date and time.
This happened on both wifi and ethernet.
So not fit for purpose suggest no one buys it until it does work.
I will be sure not to buy your Apple TV 4.
 

seadragon

Contributor
Mar 10, 2009
1,413
1,458
Just returned my ATV4!
Completely unable to set up. This is just not acceptable for any Apple product.
Would not connect to device via bluetooth for set up and on manual failed every time on date and time.
This happened on both wifi and ethernet.
So not fit for purpose suggest no one buys it until it does work.
I'm sorry to hear you are having issues with your ATV4. In all seriousness though... you joined the forum today just to post and tell everyone not to buy an ATV4 based on your setup issue like it's a global problem across the board with all ATV4s. Obviously this is not a global problem as Apple has certainly sold thousands of these things already. It sounds like you simply have a dud unit and need to exchange it for another. Best of luck.
 
Last edited:
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ajiuo

macrumors 65816
Apr 9, 2011
1,126
626
Just returned my ATV4!
Completely unable to set up. This is just not acceptable for any Apple product.
Would not connect to device via bluetooth for set up and on manual failed every time on date and time.
This happened on both wifi and ethernet.
So not fit for purpose suggest no one buys it until it does work.
Do you think it's possible that you just had a defective one?
 

xmichaelp

macrumors 68000
Jul 10, 2012
1,806
625
Just returned my ATV4!
Completely unable to set up. This is just not acceptable for any Apple product.
Would not connect to device via bluetooth for set up and on manual failed every time on date and time.
This happened on both wifi and ethernet.
So not fit for purpose suggest no one buys it until it does work.
Considering it works for everyone else... I'll trust them.
 
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jclardy

macrumors 68040
Oct 6, 2008
3,398
1,944
Date and time? I set mine up both manually and via device, never had to set the time and date. My guess is you never actually connected to the internet, which would set date and time automatically via apple's time server. Either your unit is a dud and has no connectivity, or you tried to set it up when your internet was down.
 

AFEPPL

macrumors 68030
Sep 30, 2014
2,646
1,564
England
I tried returning mine just now but they won't take online orders back at the store - crazy..
Setup was fine. My reason for return is/was just the lack of content or additional features over the ATV3.
 

Zune55

macrumors 6502a
May 2, 2015
921
297
Just returned my ATV4!
Completely unable to set up. This is just not acceptable for any Apple product.
Would not connect to device via bluetooth for set up and on manual failed every time on date and time.
This happened on both wifi and ethernet.
So not fit for purpose suggest no one buys it until it does work.
Did you try to exchange it for another unit to see if it does the same thing. My ATV 4 setup was a breeze ATV working like a charm. No issues, if you said do not buy based on trying only one unit then that would be completely unfair to Apple. Maybe the device is defective etc...Try another unit and lets see what happened.