Don't buy ATV4!

Discussion in 'Apple TV and Home Theater' started by whitie54, Nov 3, 2015.

  1. whitie54 macrumors newbie

    Nov 3, 2015
    Just returned my ATV4!
    Completely unable to set up. This is just not acceptable for any Apple product.
    Would not connect to device via bluetooth for set up and on manual failed every time on date and time.
    This happened on both wifi and ethernet.
    So not fit for purpose suggest no one buys it until it does work.
  2. virginblue4 macrumors 68000


    Apr 15, 2012
    United Kingdom
    Works absolutely fine for me. I love my Apple TV. Clearly you either have a defective unit or you're doing something wrong...
  3. ohio.emt macrumors 6502a

    Jul 18, 2008
    Works for me and a lot of other people. Sounds like you got a bad one which can happen with any device.
  4. geoffm33 macrumors 6502


    Dec 27, 2010
    Worked fine for me.

    Seems a little heavy handed to me. Get a defective unit and tell all of MR to not buy it? There may be other reasons to not buy it, but this isn't one of them.
  5. webberade macrumors member


    May 6, 2013
    New York, NY
    Setup was a breeze... pairing with my iPhone 6s was surprise feature that made the process a joy. Either you had a defective unit or maybe some issue with your network? I'm sure going back to the store and swapping the unit would have easily solved your issue. I love my new Apple TV.
  6. DNichter macrumors 604


    Apr 27, 2015
    Philadelphia, PA
    Yea, either you got a bad unit or you're not doing something right on your end. I have 3 that were all set up without issue. I would try to exchange first before writing it off.
  7. betabeta macrumors 6502a

    Jun 28, 2013
    Very easy setup, you need iOS 9.1 or higher, but setup was a snap for me.

    The software still seems beta, and Netflix seems worse, but overall it's way better then AT3, AirPlay is amazingly better, smooth and fast.

    Could have been so much better, Apple really dropped the ball in many ways, but I like it so far.
  8. seadragon, Nov 3, 2015
    Last edited: Nov 3, 2015

    seadragon Contributor

    Mar 10, 2009
    Toronto, Canada
    "Don't buy ATV4!"

    I just did! What should I do?

  9. HobeSoundDarryl macrumors 604


    Feb 8, 2004
    Hobe Sound, FL (20 miles north of Palm Beach)
    Don't listen to any one person's rant... especially when his is obviously broken and we've seen 100 threads of it working for other people, with thousands of comments of using apps, watching shows, etc. Whitie54 just needs to use the return policy to get a working unit. Such a post on a forum not even managed by Apple can't do a thing for him... other than getting him pounded by 100 members of the ADF who would defend it even if their own :apple:TV wasn't working, along with a 1000 other people who are having no such problem.
  10. T5BRICK macrumors G3


    Aug 3, 2006
    No issues here.

    Some people just wanna complain.
  11. seadragon Contributor

    Mar 10, 2009
    Toronto, Canada
    Sorry, I meant it jokingly. I should have added an emoticon to the end (I just went back and did). Sounds like it's a bad unit. My AT4 setup was a breeze.
  12. geoffm33 macrumors 6502


    Dec 27, 2010
  13. Mr.C macrumors 601

    Apr 3, 2011
    London, UK.
    Either you're being a troll, you have a faulty unit or you're doing something wrong. I got mine yesterday and set up was easy and quick. It was a piece of cake with everything working from the beginning.

    Granted even though this is my first Apple TV and even I can appreciate that there is certainly room for improvement its in no way as bad as you make it out to be. Posts like yours aren't in the least helpful and don't do the product justice.
  14. Mzee macrumors newbie

    Nov 3, 2015
    I just received my ATV4 a couple of hours ago and it has been simple and easy to set up and the kids are already enjoying the different feature so you must be very stupid or done something very wrong
  15. Taco1933 macrumors 6502

    Aug 14, 2014
    Of all the reasons not to buy an Apple TV, this one is the worst.
  16. jedisaga macrumors 6502


    Apr 24, 2008
    Havertown, PA
    I had issues with my first one's remote not working out of the box with the ATV. However, I returned it and now the new one is perfectly fine! For Apple worshipers who believe Apple cannot have issues with new devices, guess again. It happens to ALL companies... Apple isn't exempt.

  17. aesc80 macrumors 6502


    Mar 24, 2015
    Too late! Bought one and I like it! Sorry for your experience. At least you can get your money back or do an exchange - you know that's an option unless you threw the box in a swimming pool then tried to connect it.
  18. richardmu macrumors 6502a

    Oct 10, 2007
    Bristol, UK
    Obviously a dud unit. Mine is fine and works as expected. Connected to my Beats Studio Wireless and all is good. Bye one!
  19. mcdj macrumors G3


    Jul 10, 2007
    I will be sure not to buy your Apple TV 4.
  20. seadragon, Nov 3, 2015
    Last edited: Nov 3, 2015

    seadragon Contributor

    Mar 10, 2009
    Toronto, Canada
    I'm sorry to hear you are having issues with your ATV4. In all seriousness though... you joined the forum today just to post and tell everyone not to buy an ATV4 based on your setup issue like it's a global problem across the board with all ATV4s. Obviously this is not a global problem as Apple has certainly sold thousands of these things already. It sounds like you simply have a dud unit and need to exchange it for another. Best of luck.
  21. ajiuo macrumors 65816

    Apr 9, 2011
    Do you think it's possible that you just had a defective one?
  22. xmichaelp macrumors 68000


    Jul 10, 2012
    Considering it works for everyone else... I'll trust them.
  23. jclardy macrumors 68040


    Oct 6, 2008
    Date and time? I set mine up both manually and via device, never had to set the time and date. My guess is you never actually connected to the internet, which would set date and time automatically via apple's time server. Either your unit is a dud and has no connectivity, or you tried to set it up when your internet was down.
  24. AFEPPL macrumors 68030


    Sep 30, 2014
    I tried returning mine just now but they won't take online orders back at the store - crazy..
    Setup was fine. My reason for return is/was just the lack of content or additional features over the ATV3.
  25. Zune55 macrumors 6502a


    May 2, 2015
    Did you try to exchange it for another unit to see if it does the same thing. My ATV 4 setup was a breeze ATV working like a charm. No issues, if you said do not buy based on trying only one unit then that would be completely unfair to Apple. Maybe the device is defective etc...Try another unit and lets see what happened.

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