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Don't have applecare? This will convince you.

shamash

shamash

macrumors 6502a
Original poster
Jul 19, 2008
595
22
Portland, Oregon
I absolutely ADORE Apple right now.

I have a late 2008 Macbook Pro that has had a bunch of issues recently. I've sent it in 2ce this month for a flickering on the display that won't go away, and they replaced the logic board I think? twice.

I called in again, since it is STILL going on (really freaking annoying) and was getting kind of annoyed with applecare, until he told me that he was going to replace it with the new MBP that came out last week.

I'm completely blown away and in shock. Applecare is the best investment you can ever buy. He's even having them refund the unused portion of my Applecare (a little bit less than a year left on it) to me. They're refunding me some money and giving me a new computer.

Applecare is 100% absolutely worth it. Apple is 100% absolutely worth it. Best company ever. End of story :p
 
Jhingha said:
and howmuch did you get posting it here?
Click to expand...

Hrm? If that's meant to be taken how I think...why?

Anyway, I didn't order AppleCare with mine because of the $, but I will consider it within my year I have free. The student discount puts it at a nicer price point.
 
ddoolin0 said:
Hrm? If that's meant to be taken how I think...why?

Anyway, I didn't order AppleCare with mine because of the $, but I will consider it within my year I have free. The student discount puts it at a nicer price point.
Click to expand...

I don't get it either haha. If he thinks Apple is hiring people to post on forums saying how great Applecare is he's crazy.

They know the fanboys like me will do it for free ;)

I didn't order Applecare until actually a day after mine expired. I called up to order it, on Jan 6th 2010 when I ordered Jan 6th 2009. Its not 1 year its 365 days though, so mine had been expired for a day because of the leap year or something? I'm not sure. THANKFULLY the Senior Advisor I talked to put AppleCare on it anyways... I would have been in a world of pain instead of a world of joy right now.

Who cares about buying it right away, just make sure to get it before the 1 year is up.
 
Applecare is a high margin item for apple
Sure people post here all the time that it helps - but that implies by its very nature that apple makes UNRELIABLE products
I know, from a manager, that applecare is one of their high margin items - never used.
Congrats, glad it paid off for you, it doesnt for a lot of people (but it does buy peace of mind like a lot of warrantees)
 
sbb155 said:
Applecare is a high margin item for apple
Sure people post here all the time that it helps - but that implies by its very nature that apple makes UNRELIABLE products
I know, from a manager, that applecare is one of their high margin items - never used.
Congrats, glad it paid off for you, it doesnt for a lot of people (but it does buy peace of mind like a lot of warrantees)
Click to expand...

I have actually had 3 macbook products (black macbook, 2008late mbp, the new ultimate 13" mba) and I used Applecare on all of them, except the new MBA since I just recently got it. Most people might just not care when their computers have issues, but I have had so many issues replaced, I can't ever imagine not getting Applecare
 
Didn't wanna make a thread for this so I'll post it here.

I also just recently bought a new MBA 13" ultimate, and I don't think I can afford to have 2 mac computers, but this new MBP is such an upgrade I think I'm gonna keep it and sell my MBA.

Will I notice a big difference not having an SSD? I can't really justify spending $1000 to upgrade the SSD, or $500 to upgrade to an SSD with half the memory. If someone can justify it for me, please do.
 
In case anyone is wondering as well, replacement of a logic board on a 2007 MBP is $1200 (parts alone) or $900 (parts alone, provided you allow the service place to return your broken board to Apple).

So basically, while most parts are easily serviced/upgraded/repaired by the end user, a failed logic board and no Apple Care means you're buying yourself a new laptop.


PS: Cost is extra stupid because the CPU is directly soldered to the logic board, just FYI for those who were wondering.
 
Question:

When Apple gives you a whole new replacement Mac, does it come with the standard 1 year warranty as well? Can you purchase another 3 years Applecare on the replacement?
 
Awjvail said:
Question:

When Apple gives you a whole new replacement Mac, does it come with the standard 1 year warranty as well? Can you purchase another 3 years Applecare on the replacement?
Click to expand...

It makes sense if it does. The standard warranty is by machine, not customer (someone correct me if I'm wrong). If the machine is new, so is the warranty.
 
Awjvail said:
Question:

When Apple gives you a whole new replacement Mac, does it come with the standard 1 year warranty as well? Can you purchase another 3 years Applecare on the replacement?
Click to expand...

It comes with the standard 90 days of phone support and 1 year hardware support, you can buy new applecare with it. They are refunding my left over applecare and said that can go toward new applecare for my new machine :)
 
Awjvail said:
Question:

When Apple gives you a whole new replacement Mac, does it come with the standard 1 year warranty as well? Can you purchase another 3 years Applecare on the replacement?
Click to expand...

Yep, they send you a brand new, retail boxed macbook pro. It comes with a 1 year warrenty, and you can still buy applecare if you want it
 
ddoolin0 said:
It makes sense if it does. The standard warranty is by machine, not customer (someone correct me if I'm wrong). If the machine is new, so is the warranty.
Click to expand...

I was just asking because I know with iPhone, when they give you a replacment, you don't get a new warranty - you only get the remainder of the warranty that was on your original iPhone.

Although iPhone replacements are different, anyways... so...
 
Awjvail said:
I was just asking because I know with iPhone, when they give you a replacment, you don't get a new warranty - you only get the remainder of the warranty that was on your original iPhone.

Although iPhone replacements are different, anyways... so...
Click to expand...

Also iPhone replacements are refurbished units; Mac replacements are new units (you get a retail box and everything).
 
Awjvail said:
I was just asking because I know with iPhone, when they give you a replacment, you don't get a new warranty - you only get the remainder of the warranty that was on your original iPhone.

Although iPhone replacements are different, anyways... so...
Click to expand...

Same with ipod. Refurbished whitebox replacement and the warranty is only good as long as your original one was. I helped my niece get her ipod replaced (she lives too far from an Apple store and I live down the street) and when they gave me the new one, I asked this question and was surprised to know it effectively had a 15 day warranty left. Hope this one doesn't brak on her, haha :)
 
ddoolin0 said:
If the machine is new, so is the warranty.
Click to expand...
Not true.
shamash said:
It comes with the standard 90 days of phone support and 1 year hardware support, you can buy new applecare with it.
Click to expand...
Not true.
paintballswimgu said:
Yep, they send you a brand new, retail boxed macbook pro. It comes with a 1 year warrenty, and you can still buy applecare if you want it.
Click to expand...
Not true.
Awjvail said:
When Apple gives you a whole new replacement Mac, does it come with the standard 1 year warranty as well? Can you purchase another 3 years Applecare on the replacement?
Click to expand...
No.
From the Apple Limited Warranty
A replacement product or part, including a user-installable part that has been installed in accordance with instructions provided by Apple, assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you.
Click to expand...
From AppleCare Protection Plan:
The replacement product or parts will be functionally equivalent to the replaced products or parts and will assume the remaining coverage under the Plan.
Click to expand...
 
appleguy123 said:
That is about replacement parts. People come to this forum all of the time and say that these replacements have new warranties and that you can buy AppleCare for them.
Click to expand...
No, it's about replacement products or parts.
The replacement product or parts
Click to expand...
You do not get a new warranty when you get a replacement notebook.
 
Dropped Notebook

While waiting in line one time, a rep watched my laptop slide underneath my hand breaking the screen and denting the body. They still took it in and did full level 4 body and LCD replacement. Crazy cool support. If you plan to keep your macbook for awhile i would definitely get it.
 
sbb155 said:
Applecare is a high margin item for apple
Sure people post here all the time that it helps - but that implies by its very nature that apple makes UNRELIABLE products
I know, from a manager, that applecare is one of their high margin items - never used.
Congrats, glad it paid off for you, it doesnt for a lot of people (but it does buy peace of mind like a lot of warrantees)
Click to expand...

Its not just applecare, its every warranty for all manufacturers. That is how they make their money because it's a good chunk of money that isn't ever cashed in. In this case it was but for most products, cars, computers, what have you.. extended warranties are where they make the most money. Like you said high margin. But not just for apple. And doesn't necessarily equate to unreliable products. Every manufacturer has extended warranties.

In this particular case, apple has 1-upped standard extended warranty care by replacing the entire computer for free and refunding the prorated amount of the left over Applecare.
 
GGJstudios said:
No, it's about replacement products or parts.

You do not get a new warranty when you get a replacement notebook.
Click to expand...

Why do you think that Apple refunded the remaining balance on his old mac's AppleCare. It's clear that the old contract is being terminated, and that this is a new computer where warranty can be purchased.
 
GGJstudios said:
No, it's about replacement products or parts.

You do not get a new warranty when you get a replacement notebook.
Click to expand...

Are you saying no one at Apple has any discretion in dealing with consumers and their computer problems?
 
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