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Don't have applecare? This will convince you.

shamash said:
I don't get it either haha. If he thinks Apple is hiring people to post on forums saying how great Applecare is he's crazy.

They know the fanboys like me will do it for free ;)

I didn't order Applecare until actually a day after mine expired. I called up to order it, on Jan 6th 2010 when I ordered Jan 6th 2009. Its not 1 year its 365 days though, so mine had been expired for a day because of the leap year or something? I'm not sure. THANKFULLY the Senior Advisor I talked to put AppleCare on it anyways... I would have been in a world of pain instead of a world of joy right now.

Who cares about buying it right away, just make sure to get it before the 1 year is up.
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If hes saying that hes so wrong

I had apple care on a aluminum pre unibody MBP, just before the apple care ran out I look it there to get some pressure marks or somethin fixed on the display... they replaced everythin about the laptop for me other than the bottom case.

Superdrive
Display (and the lid of the laptop)

the keyboard (which had paint chips so the light was shinin straight through)

the top of the inside case


all that they did for free just before my apple care ran out, was seriously awesome of them to do as much as they did without cost
 
appleguy123 said:
Why do you think that Apple refunded the remaining balance on his old mac's AppleCare. It's clear that the old contract is being terminated, and that this is a new computer where warranty can be purchased.
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There are many cases where an Apple rep will make an exception to their published policies, replacing items that are out of warranty, etc., in order to satisfy a customer that has had repeated problems. It's about good customer service and establishing goodwill. That's not to be interpreted as policy, however, because it could mislead others into always expecting the same experience. Apple's warranty and AppleCare terms are very clear. It's up to the individual Apple rep or manager to determine if they want to go the extra mile and do something they're not contractually obligated to do.
trip1ex said:
Are you saying no one at Apple has any discretion in dealing with consumers and their computer problems?
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No, I'm saying the opposite. The warranty clearly states what Apple is obligated to provide. Apple employees DO have discretion to step outside those terms and conditions to make a customer happy, if they deem it appropriate. It's simply not to be expected, as they have no obligation to do so.
 
GGJstudios said:
There are many cases where an Apple rep will make an exception to their published policies, replacing items that are out of warranty, etc., in order to satisfy a customer that has had repeated problems. It's about good customer service and establishing goodwill. That's not to be interpreted as policy, however, because it could mislead others into always expecting the same experience. Apple's warranty and AppleCare terms are very clear. It's up to the individual Apple rep or manager to determine if they want to go the extra mile and do something they're not contractually obligated to do.

No, I'm saying the opposite. The warranty clearly states what Apple is obligated to provide. Apple employees DO have discretion to step outside those terms and conditions to make a customer happy, if they deem it appropriate. It's simply not to be expected, as they have no obligation to do so.
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Do you know of anyone who wasn't able to buy the AppleCare on their replacement mac?
Every thread on here seems to say that Apple allows this.
 
GGJstudios said:
No, I'm saying the opposite. The warranty clearly states what Apple is obligated to provide. Apple employees DO have discretion to step outside those terms and conditions to make a customer happy, if they deem it appropriate. It's simply not to be expected, as they have no obligation to do so.
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I'm sure you're fun at parties...
 
appleguy123 said:
Do you know of anyone who wasn't able to buy the AppleCare on their replacement mac?
Every thread on here seems to say that Apple allows this.
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If you buy a Mac in February of 2011 and you get it replaced under warranty in June, you can still buy AppleCare on the replacement unit. The deadline for buying AppleCare would be Feb. 2012, not June 2012. You don't restart the clock on the warranty if you use the warranty to replace a unit. Likewise, if you buy in Jan. 2011 and you buy AppleCare, then have the unit replaced under warranty in July 2013, your AppleCare coverage on the new unit will expire in Jan. 2014. You don't get another 3 years of coverage, after you've already used 2 1/2 years.
ChronoIMG said:
I'm sure you're fun at parties...
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I happen to be great fun at parties, but this isn't a party. This is a forum, where readers expect to find factual information that they can count on.
 
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shamash said:
I absolutely ADORE Apple right now.

I have a late 2008 Macbook Pro that has had a bunch of issues recently. I've sent it in 2ce this month for a flickering on the display that won't go away, and they replaced the logic board I think? twice.

I called in again, since it is STILL going on (really freaking annoying) and was getting kind of annoyed with applecare, until he told me that he was going to replace it with the new MBP that came out last week.

I'm completely blown away and in shock. Applecare is the best investment you can ever buy. He's even having them refund the unused portion of my Applecare (a little bit less than a year left on it) to me. They're refunding me some money and giving me a new computer.

Applecare is 100% absolutely worth it. Apple is 100% absolutely worth it. Best company ever. End of story :p
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I took a friend whose been having issues with Dell service with me to the Apple store. They were impressed at how fast and easy the visit to Genius guy was. I did what you did too. Waited till the last week of the warrantee to buy Apple Care. My reason for waiting was that I didn't have to shell out the extra $$ when I got my MBP. Two weeks after getting Apple Care, my MBP started acting up.

Going back and forth the Apple store is inconvenient but it helps that they do listen and try to accommodate us. Besides I bet they will recycle the good parts. If they can't fix it, I'm a little bit happy that they will replace it. I just would miss my old MBP because I can remove the battery and have more ports.
 
ChronoIMG said:
I'm sure you're fun at parties...
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I'm not going to lie, I laughed hard at this.

GGJstudios said:
If you buy a Mac in February of 2011 and you get it replaced under warranty in June, you can still buy AppleCare on the replacement unit. The deadline for buying AppleCare would be Feb. 2012, not June 2012. You don't restart the clock on the warranty if you use the warranty to replace a unit. Likewise, if you buy in Jan. 2011 and you buy AppleCare, then have the unit replaced under warranty in July 2013, your AppleCare coverage on the new unit will expire in Jan. 2014. You don't get another 3 years of coverage, after you've already used 2 1/2 years.
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Are you allowed to re-buy AppleCare for the new unit in this hypothetical situation?
 
Applecare is a must. I'm about to get a 2008 MBP replaced for free tomorrow. So, so many issues. But all is forgiven when the Quad turns up on my doorstep! ;)
 
so here is the deal, and this thread reminded me to call Apple about my AC on my machine that was replaced on Thursday.

So they gave me two options since i still had 8 months of AppleCare. First option was to transfer over the remaining to my new machine, which would then expire October 2012. Second option is to refund the remaining AC, and then I CAN PURCHASE a new AC agreement before 2/24/12.

I chose to get a refund. They are issuing a check and will be here in like 4-6 weeks. About as easy and straight forward as can be.
 
sbb155 said:
Sure people post here all the time that it helps - but that implies by its very nature that apple makes UNRELIABLE products
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Actually, if you know anything about statistics it just implies that Apple makes a high number of manufactured units. If they were unreliable, Apple wouldn't offer an extended warranty (it would cease to be a high margin item) and we'd have far more posts of this (or the opposite) nature.
 
GGJstudios said:
No, it's about replacement products or parts.

You do not get a new warranty when you get a replacement notebook.
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No, they told me on the phone that I have a 90 day phone warrantee, 1 year Applecare hardware support, and I can buy the 2 year applecare coverage.

I know you may be pointing to the "policy" throughout this thread, but everyone I've read about with a replaced system has had the same option I was given. I think it is a standard.
 
dnkbro said:
Ok, now I'm confused. OP is saying something different. I really would like to know the answer to this question.
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After your applecare is expired, you aren't supposed to be able to extend it. The free 1 year one lasts a year and you can upgrade during that year. If you wait a few months after, they will not let you extend your applecare.
 
sbb155 said:
Applecare is a high margin item for apple
Sure people post here all the time that it helps - but that implies by its very nature that apple makes UNRELIABLE products
I know, from a manager, that applecare is one of their high margin items - never used.
Congrats, glad it paid off for you, it doesnt for a lot of people (but it does buy peace of mind like a lot of warrantees)
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Offering a warranty doesnt mean that the product is unreliable, it just means that IN CASE something WERE TO HAPPEN you are covered. You have car insurance right? Home insurance? Does that mean your house is faulty and is going to fall apart? no. It just means you're covering your @$$ in case something happens.

Yes the warranty is huge profit for apple, but then again it is for EVERY company out there. If you're just figuring that out then you've been living in the stone age...
 
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One aspect of AppleCare that is frequently not mentioned, but actually makes it more than a warranty is the technical support for all 3 years. Sometimes trouble shooting can be a royal PITA and having support can be helpful at times. I have not purchased it yet, as I bought with a CC that doubles the manufactures warranty, but I might for the tech support especially as I plan on doing mods to the machine.
 
shamash said:
After your applecare is expired, you aren't supposed to be able to extend it. The free 1 year one lasts a year and you can upgrade during that year. If you wait a few months after, they will not let you extend your applecare.
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What I'm asking is this:

Say you buy a 2011 MBP right now (February 28th, 2011). You purchase AppleCare to extend it to 3 years. Say on August 28th, 2013 (2.5 years later), your MBP takes a turn for the worst and Apple ends up replacing your unit with a brand new MBP. That new MBP that was given to you now only has a 6 month warranty for the remainder of the original AppleCare you purchased. So, basically, AppleCare cannot be bought for that new unit? Yet if you take the refund of the remaining 6 months of AppleCare, you can buy AppleCare again for the new unit that was given to you?
 
Mabyboi said:
Offering a warranty doesnt mean that the product is unreliable, it just means that IN CASE something WERE TO HAPPEN you are covered. You have car insurance right? Home insurance? Does that mean your house is faulty and is going to fall apart? no. It just means you're covering your @$$ in case something happens.

Yes the warranty is huge profit for apple, but then again it is for EVERY company out there. If you're just figuring that out then you've been living in the stone age...
Click to expand...

I sort of agree with you but your examples are terribly flawed. Home insurance is required by the bank, and car insurance is required by the state. And if you are talking about accidental coverage that is not required, many, many people don't purchase these options to save money, and generally don't have problems.
 
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dnkbro said:
What I'm asking is this:

Say you buy a 2011 MBP right now (February 28th, 2011). You purchase AppleCare to extend it to 3 years. Say on August 28th, 2013 (2.5 years later), your MBP takes a turn for the worst and Apple ends up replacing your unit with a brand new MBP. That new MBP that was given to you now only has a 6 month warranty for the remainder of the original AppleCare you purchased. So, basically, AppleCare cannot be bought for that new unit? Yet if you take the refund of the remaining 6 months of AppleCare, you can buy AppleCare again for the new unit that was given to you?
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No.

You have 3 choices in this situation..

1: Add your 6 remaining months to the initial 1 year plan that comes with all computers.

2: Have your 6 months refunded to you and don't buy applecare, just have the 1 year plan that comes with all computers.

3: Have your 6 months refunded to you and use it to buy the extra 2 years, giving you 3 years of applecare on your new computer.
 
dnkbro said:
What I'm asking is this:

Say you buy a 2011 MBP right now (February 28th, 2011). You purchase AppleCare to extend it to 3 years. Say on August 28th, 2013 (2.5 years later), your MBP takes a turn for the worst and Apple ends up replacing your unit with a brand new MBP. That new MBP that was given to you now only has a 6 month warranty for the remainder of the original AppleCare you purchased. So, basically, AppleCare cannot be bought for that new unit? Yet if you take the refund of the remaining 6 months of AppleCare, you can buy AppleCare again for the new unit that was given to you?
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That is the way I understand it. You can choose to either take the remainder of the 6 months, or get the refund and repurchase a whole new plan. I also would not be surprised if you could let the warranty expire and then purchase AppleCare, although I think that the warranty will be backdated to the receive date, which means you would have paid for the overlapping 6 months twice.
 
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