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Drop Powerbook 3" = void AppleCare?!?
- Thread starter Aeolius
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panda said:
Really? I never liked it on the ibook and I don't like it now. It lowers the screen for one, its not sturdy and it bends back below the laptop and won't let you open the screen all the way. Yeah, I like to bend my screen all the way back and hang it on the wall... just kidding. I just don't like it.
Not to say the hing on the Tibook was any better, cracking and stuff but it looks nicer. I don't know why apple just doesn't incorporate a built in hinge like every other laptop in the world. Thinking tooo far out of the box apple.
budugu said:
youre right...they charge 418 for the accidntal coverage and all. about 250 without....and yet with this accidental coverage apple still gets rated hand over fist above dell in support.
I cant believe anyone would expect a company to pay for something they themselves damaged. next time you get in a car accident take your car back to the dealer and see what they think about that.
appleretailguy said:
Well i bet if you had to pay $5,250 for a 3 year warranty on your new car you would want them to fix it if you banged it up. I sure would.
Laptop - $2000, applecare $350 = 17.5%
Car - $30,000, 3 yr warranty $5,250 = 17.5%
And another thing. He is saying that they VOIDED his applecare warranty. They need to refund his applecare warranty then. If because he dropped it they won't honor it they need to pro rate the warranty cost and refund it. That is a bunch of bs. So now anything that ever goes wrong with the computer, related to drop or not they can blame it on that? Scam.
GET YOUR MONEY BACK DUDE!
Second, why is the applecare warranty on a powerbook $350 and only $250 for the more expensive powermac? Because they know that people drop the powerbooks and move them around alot. BUT they blame this on the user and void the warranty when called on it. Its not because the powerbooks cost more to fix, if that was the case they would be more expensive than the powermacs. This guy got a raw deal. They should just fix the dang thing. He can blame the drop on the design cause its soo smooth.
Third, as stated above applecare covers defects... standard warranty should do that. Why should we have to drop $350 to cover defects in a $2000 item. It should work exactly as promised for the life of the computer, ok for at least 3 yrs. Computers don't last forever.
GET YOUR MONEY BACK DUDE!
Second, why is the applecare warranty on a powerbook $350 and only $250 for the more expensive powermac? Because they know that people drop the powerbooks and move them around alot. BUT they blame this on the user and void the warranty when called on it. Its not because the powerbooks cost more to fix, if that was the case they would be more expensive than the powermacs. This guy got a raw deal. They should just fix the dang thing. He can blame the drop on the design cause its soo smooth.
Third, as stated above applecare covers defects... standard warranty should do that. Why should we have to drop $350 to cover defects in a $2000 item. It should work exactly as promised for the life of the computer, ok for at least 3 yrs. Computers don't last forever.
no its because a laptop lends itself to more possible problems due to its form factor along with repairs being more expensive.
Nope
Wrong again...you purchased a WARRANTY, not insurance. Look up the definitions of both. Warranties don't (usually) cover any sort of accidental damage.
I wouldn't pay for a $5,250 car warranty, that's why I have car insurance in case I damage it.
MacTruck said:
Wrong again...you purchased a WARRANTY, not insurance. Look up the definitions of both. Warranties don't (usually) cover any sort of accidental damage.
I wouldn't pay for a $5,250 car warranty, that's why I have car insurance in case I damage it.
MacTruck said:
Probably because laptop parts are generally more expensive to replace and more prone to failure from heat and vibration.
To the original poster - Is this your laptop your wife's friend dropped or is it your wife's friend's laptop that your wife's friend dropped?
If its the former, I would say let small claims decide who should pay *insert evil laugh*
MacTruck said:
They don't operate that way at all. If you have a non-warranty problem they politely tell you about AppleCare. If it's a warranty issue they'll chat for a bit and usually transfer you. It's illegal otherwise.
Huh?
Seriously? You really think laptops are cheaper and easier to fix than powermacs? You have to be kidding me. And yes, of course powerbooks are moved around more often...I have owned three laptops now (using them every single day) and I have luckily yet to drop one, but I take excellent care of it. Anyone who spends that much money should guard the damn thing with their lives.
Oh, and the retail cost for an item does not always reflect the actual cost of production for an item, you know. It's simply the price the market will bear.
MacTruck said:
Seriously? You really think laptops are cheaper and easier to fix than powermacs? You have to be kidding me. And yes, of course powerbooks are moved around more often...I have owned three laptops now (using them every single day) and I have luckily yet to drop one, but I take excellent care of it. Anyone who spends that much money should guard the damn thing with their lives.
Oh, and the retail cost for an item does not always reflect the actual cost of production for an item, you know. It's simply the price the market will bear.
Hmmm the warranty on my car is if ANYTHING happens to it for a year they fix it free of charge. no questions asked, now if only apple could be like this.
well they were to me once, my iBook failed (logic board, HD, etc. etc.) TWICE in 4 months and they bought it back full price and i got my current powerbook for 500 dollars.
Just push the envelope is my recommendation
EDIT: Personally i believe the applecare on portables is a ripoff to the highest proportions. If you are a student and you bring your computer to school with you and class its bound to have something happen to it. And yes if ANYTHING happens to it not caused by the computer itself it voids the warranty entirerly. and of course the Powerbook applecare is the most expensive of the computers i believe, thou they are a ******** more likely to have accidental damage done to them than a powermac, wouldn't that in your mind mean they would fix accidental problems? If it costs so damn much more they should cover more in my opinion.
well they were to me once, my iBook failed (logic board, HD, etc. etc.) TWICE in 4 months and they bought it back full price and i got my current powerbook for 500 dollars.
Just push the envelope is my recommendation
EDIT: Personally i believe the applecare on portables is a ripoff to the highest proportions. If you are a student and you bring your computer to school with you and class its bound to have something happen to it. And yes if ANYTHING happens to it not caused by the computer itself it voids the warranty entirerly. and of course the Powerbook applecare is the most expensive of the computers i believe, thou they are a ******** more likely to have accidental damage done to them than a powermac, wouldn't that in your mind mean they would fix accidental problems? If it costs so damn much more they should cover more in my opinion.
yeah....
Yes, but your car warranty does not cover you running your car into a tree...
I do agree that Applecare is quite expensive, but if you are a college student and bringing a laptop to class regularly, get an iBook and take care of it. They are much more durable.
If your next complaint is that you NEED a powerbook, well, then you sacrifice durability for power. In my college career, I had an iBook for my undergrad when I had many more classes to deal with and switched to a powerbook for my once a week graduate school classes. I still have never dropped either, nor have I spent more than $100 on a nice laptop bag.
eva01 said:
Yes, but your car warranty does not cover you running your car into a tree...
I do agree that Applecare is quite expensive, but if you are a college student and bringing a laptop to class regularly, get an iBook and take care of it. They are much more durable.
If your next complaint is that you NEED a powerbook, well, then you sacrifice durability for power. In my college career, I had an iBook for my undergrad when I had many more classes to deal with and switched to a powerbook for my once a week graduate school classes. I still have never dropped either, nor have I spent more than $100 on a nice laptop bag.
Sun Baked said:
What homeowner's insurance gets cancelled due to a small claim like this??? Sure, if it was happening every few months or something, but not in this case. In reality any deductable would be applies which could be almost the price fo the repair, but should be looked into- even a renter's insurance policy would cover this as well.
Definately some credit cards would help cover but depends on the card and if they cover damage by user- which might be doubltful.
Unfortunately this is the responsibility of the person responsible for the dropping as much as that sucks=- but good luck finding insurance to help you out.
(this is probably why I have not owned a powerbook as of yet- can't afford to fix it if I drop it.)
I am glad Apple doesn't cover drops really- if they did either applecare would be more expensive or their computers would be to make up for the cost of repairing those dropped computers. I don't want to pay more for the people who are not careful with their computers.
As far as why the powerbook warranty would be more than the powermac I would guess it is because there are more claims that happen on the powerbooks. You know there are many people how drop their powerbook and it breaks something but it is not obvious that it was dropped. For instance if you drop a powerbook on concrete you are obviously going to have marks on it and dents that will be obivous to apple that it was dropped. If you drop it on carpet from the table you probably won't but you still might have the same or similar damage. How many people drop thier powermac- I would guess only a few have done that if that many (please tell us your stories if you have
) I pay a bit more for my homeowners insurance going with State Farm than some of those other companies (car too) but I know they will not cancel my policy unless I become very very careless and have dozens of claims. I have had many small claims and fender benders in my life and never had them question my insurability or even raise my rate one cent. I take that back- there was one accident I had which totaled a car when i was 17 and they did set a surchare on my insurance, but that was it.
Lack of information
Before speculation becomes rampant on the topic consider the fact Apple was aware that the computer was dropped. So either the user told them that it was dropped or the tech found enough damage on the case to determine it. Very few people tell you what actually happened. Most of the time the claim is a 2" drop on a temperpedic mattress in space but somehow the case is dented with gravel embedded in it and the hard drive is clicking loads.
Just look at the integrity of some of the previous posters recommending false claims. Personal responsibility appears to be lost more than a few people.
AppleCare coverage on laptops costs more because of the increased cost of repair and the fact that the warranty applies world-wide as opposed to desktops which is limited to the US and probably Guam.
If you're looking for someone to pay for a repair where you caused the damage then insurance is what you need, not an extended warranty. With safeware.com for example covering a $2500 Powerbook for three years will cost you $450.
If you run your car into a tree and take it to the dealership citing your extended warranty (at 17.5%) as reason to have them pay for your mistake I'm pretty sure they'd laugh before referring you to your insurance agent.
Dell's warranty coverage is irrelevant here, so is Florida.
Before speculation becomes rampant on the topic consider the fact Apple was aware that the computer was dropped. So either the user told them that it was dropped or the tech found enough damage on the case to determine it. Very few people tell you what actually happened. Most of the time the claim is a 2" drop on a temperpedic mattress in space but somehow the case is dented with gravel embedded in it and the hard drive is clicking loads.
Just look at the integrity of some of the previous posters recommending false claims. Personal responsibility appears to be lost more than a few people.
AppleCare coverage on laptops costs more because of the increased cost of repair and the fact that the warranty applies world-wide as opposed to desktops which is limited to the US and probably Guam.
If you're looking for someone to pay for a repair where you caused the damage then insurance is what you need, not an extended warranty. With safeware.com for example covering a $2500 Powerbook for three years will cost you $450.
If you run your car into a tree and take it to the dealership citing your extended warranty (at 17.5%) as reason to have them pay for your mistake I'm pretty sure they'd laugh before referring you to your insurance agent.
Dell's warranty coverage is irrelevant here, so is Florida.
I'll chime in on this one... I've got a TiBook... 1GHz with the superdrive. I bought the AppleCare.
Let me tell you this. The number one rule of computer warranties is "playing dumb". I'm not advocating perjury or anything here, but lets be honest. If I am going to pay $350.00 for ANYTHING to have 2 additional years of warranty coverage... whomever I bought coverage from had better be covering me during that time. And that coverage includes normal everyday WEAR AND TEAR.
I've had my LCD replaced (Screen Controller)... as well as the hard drive and the entire bottom casing. As I write this I'm noticing that the plastic casing is starting to separate from the titanium -- I'll end up getting that replaced as well.
Yeah... I've banged my Powerbook around... dinged it, even "dropped it" but the truth is, I agree with the most of you -- A laptop should be designed to handle a fair amount of wear and tear.
Let me tell you this. The number one rule of computer warranties is "playing dumb". I'm not advocating perjury or anything here, but lets be honest. If I am going to pay $350.00 for ANYTHING to have 2 additional years of warranty coverage... whomever I bought coverage from had better be covering me during that time. And that coverage includes normal everyday WEAR AND TEAR.
I've had my LCD replaced (Screen Controller)... as well as the hard drive and the entire bottom casing. As I write this I'm noticing that the plastic casing is starting to separate from the titanium -- I'll end up getting that replaced as well.
Yeah... I've banged my Powerbook around... dinged it, even "dropped it" but the truth is, I agree with the most of you -- A laptop should be designed to handle a fair amount of wear and tear.
MacTruck said:
Apart from the fact that the Laptop has an expensive LCD panel in it, they do cost more to fix.
time required to replace the optical drive in a PM - 5 minutes
time required to replace the optical drive in a PB 12" - 1-1 1/2 hours
time required to replace the hard drive in a PM - 5 minutes
time required to replace the hard drive in a iBook - 40 minutes
How about time required replacing a malfunctioning keyboard or mouse on the PM, compared to the trackpad (top case assembly) on a portable?
How much do 2.5" drives cost compared to 3.5"?
Actually in Florida you have to be a business/ have a tax ID to get Applecare... I havent gotten it for either of my computers (2003 iBook and 4 week old PM G5), but that does not mean I cant. The reason I buy all my macs under business use is because of Applecare. But there are computer insurances out there that you pay like 100 something a month and they cover accidents.
diamond geezer said:
um laptop hard drives take less time to replace than a desktop. It take me less time to remove the screws holding in my laot hard drive than it take for me to get into my tower and then disconect evreythign from the hard drive and remove it.
Optical drives take a little longer in to remove but they should not take more than 20 min to replace.
Time wise working on a laptop comes out to be about the same as a desktop in repear work. The diffence is parts cost more
um how about we have a race - you replace a hard drive in an iBook while I replace a hard drive in a Power Mac G5. Let's see who wins.Timelessblur said:
do you have a pc??Timelessblur said:
It takes 5 seconds to replace a hdd in a powermac. Two tiny cables and a little bracket that slides down. There couldnt be anything easier