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iPod touch E-mail from Steve Jobs

queshy

queshy

macrumors 68040
Original poster
Apr 2, 2005
3,690
4
I e-mailed him in frustration about continually getting iPod touches with several stuck pixels. I must have seen 8 iPod touches and every single one of them had stuck pixels. I wanted to ask him if all/most of them really did have it, or if most of them don't but I just haven't found one yet. Based on my experience, it just seems far, far too common. He answered my e-mails a few hours after I sent it. This is what he wrote,

(Name removed),
Its not technically feasible to make displays with no bad pixels in the numbers we require. The industry standard for a good display is a few bad pixels. So I'm afraid that either you're going to have to lower your standards to a more realistic level or do without an iPod touch.

All the best,
Steve

Interesting response. I was sort of expecting him to say that, but hey, at least he answered. The current iPod touch I have has a stuck pixel and I'll just live with it. Aside from that problem it's still a great device.
 
Oh man, I love that dude! He is just so "matter of fact". Honestly, I just bought an iPod Touch tonight(it's charging). I really hope I don't have any dead pixels and I do sympathize with you but Steve is right, it's just something that happens.
 
radpanic said:
Oh man, I love that dude! He is just so "matter of fact". Honestly, I just bought an iPod Touch tonight(it's charging). I really hope I don't have any dead pixels and I do sympathize with you but Steve is right, it's just something that happens.
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Yeah, I agree with him. Before e-mailing him I wouldn't have accepted it, but coming from him...it makes sense because Steve Said so! haha
 
How many dead pixels does it have?

There must be a standard to consider it a defective screen.
What does the apple store people tell you?

I don't know what the standard is, but I remember my father's 23" ACD came with 1 one dead pixel they told him that if it has more than 3 they will replace it. My father still has it.
________
find headshop
 
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McGiord said:
How many dead pixels does it have?

There must be a standard to consider it a defective screen.
What does the apple store people tell you?

I don't know what the standard is, but I remember my father's 23" ACD came with 1 one dead pixel they told him that if it has more than 3 they will replace it. My father still has it.
Click to expand...

The one I have now has one only. The previous ones all had several. It's hard to notice on an ipt though.

The store will tell you whatever they want to avoid replacing it...I bought mine at Future Shop and they have a great return policy and are 100% understanding.
 
Jobs has been a pr*ck in every response like this that I've read. Honestly, why does he even bother? I mean a) the guy's a CEO, he has _people_ who can do this stuff for him, and b) he's not improving customer relations by telling his customers that they're living in cloud cuckoo land every time he descends from on high to answer an e-mail.

Honestly, it's a tiny little screen, not a 24" 1920x1200 display. It's not unreasonable to expect 2 out of 3 of these things to be bad-pixel-free. I haven't heard any similar complaints about the iPhones which use a different panel.
 
ViveLeLivre said:
Honestly, it's a tiny little screen, not a 24" 1920x1200 display. It's not unreasonable to expect 2 out of 3 of these things to be bad-pixel-free. I haven't heard any similar complaints about the iPhones which use a different panel.
Click to expand...

Actually, lots of iPhones suffer from the problem, but the iPod touch seems to be more affected.

Also, im pretty sure there are way more pixels on the 24" than on the iPod touch. Therefore the odds of having one on a 24" should be much higher...but they're not.
 
ViveLeLivre said:
Jobs has been a pr*ck in every response like this that I've read. Honestly, why does he even bother? I mean a) the guy's a CEO, he has _people_ who can do this stuff for him, and b) he's not improving customer relations by telling his customers that they're living in cloud cuckoo land every time he descends from on high to answer an e-mail.

Honestly, it's a tiny little screen, not a 24" 1920x1200 display. It's not unreasonable to expect 2 out of 3 of these things to be bad-pixel-free. I haven't heard any similar complaints about the iPhones which use a different panel.
Click to expand...

Meh, I like it. He's telling the truth, not sugar coating an answer. If he were sarcastic or rude in his responses than sure, he's a prick but he's just telling the truth - stark though it may be.
 
Chundles said:
Meh, I like it. He's telling the truth, not sugar coating an answer. If he were sarcastic or rude in his responses than sure, he's a prick but he's just telling the truth - stark though it may be.
Click to expand...

Nah, it's the tone. I've never cared for it. When you're in charge of arguably the coolest corporation on the planet, I suppose you can get away with it, but it definitely grates on me.
 
queshy said:
Actually, lots of iPhones suffer from the problem, but the iPod touch seems to be more affected.

Also, im pretty sure there are way more pixels on the 24" than on the iPod touch. Therefore the odds of having one on a 24" should be much higher...but they're not.
Click to expand...

I have bought two iPhones in the last few weeks and neither one has a single stuck or dead pixel. My original iPhone got exchanged a month ago and it too has not one stuck or dead pixel. That makes three I own now. Screens without them do exist or maybe I've just been very lucky but I doubt it.
 
It's such a tiny lowrez screen, it really shouldn't have any stuck pixels for that price!
 
queshy said:
I e-mailed him in frustration about continually getting iPod touches with several stuck pixels. I must have seen 8 iPod touches and every single one of them had stuck pixels. I wanted to ask him if all/most of them really did have it, or if most of them don't but I just haven't found one yet. Based on my experience, it just seems far, far too common. He answered my e-mails a few hours after I sent it. This is what he wrote,

(Name removed),
Its not technically feasible to make displays with no bad pixels in the numbers we require. The industry standard for a good display is a few bad pixels. So I'm afraid that either you're going to have to lower your standards to a more realistic level or do without an iPod touch.

All the best,
Steve

Interesting response. I was sort of expecting him to say that, but hey, at least he answered. The current iPod touch I have has a stuck pixel and I'll just live with it. Aside from that problem it's still a great device.
Click to expand...

Just so you know i don't think this letter reqlly comes from steve jobs, he probably has a secretary doing this for him.
 
Bollocks to that. You're paying good money for the device, it should be flawless and that's the end of it.

The fact that some of you have commented that you now find this acceptable just because your mate Steve told you so is mind boggling. :rolleyes:
 
I think the student who answered you missed the tone by telling you, you have to lower your standards.
 
lofight said:
Just so you know i don't think this letter reqlly comes from steve jobs, he probably has a secretary doing this for him.
Click to expand...

No I don't think so, I would believe you if this was big business...Apple is huge but realistically not big like Microsoft. Bill Gates would certainly not respond to a customer email.

Steve must get a lot of emails in a day, but I think he does check and send responses from time to time. Perhaps there is a filtering system or something.
 
BrownManUPS said:
No I don't think so, I would believe you if this was big business...Apple is huge but realistically not big like Microsoft. Bill Gates would certainly not respond to a customer email.

Steve must get a lot of emails in a day, but I think he does check and send responses from time to time. Perhaps there is a filtering system or something.
Click to expand...

You're definitely joking. :D
 
BrownManUPS said:
No I don't think so, I would believe you if this was big business...Apple is huge but realistically not big like Microsoft. Bill Gates would certainly not respond to a customer email.

Steve must get a lot of emails in a day, but I think he does check and send responses from time to time. Perhaps there is a filtering system or something.
Click to expand...
Seriously, Apple is big, and Steve get's alot of emails per day. he probaby only answers the ones with businnes information..
ageha said:
You're definitely joking. :D
Click to expand...

i hope he is joking...
 
edesignuk said:
Bollocks to that. You're paying good money for the device, it should be flawless and that's the end of it.

The fact that some of you have commented that you now find this acceptable just because your mate Steve told you so is mind boggling. :rolleyes:
Click to expand...

I second this.

If your car came with a ding in the side and the head of BMW (bad example maybe but there we go) said it was to be expected, would you go 'oh actually, because he said that, I suppose it's okay'? No, you wouldn't.

Email him back and tell him you don't care for that answer, they should be flawless. See how far it gets you. :p
 
killerrobot said:
(BTW, If anyone thinks that this is actually Steve replying to emails and not a secretary, you live in a very twisted world.)
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Why wouldn't he? Sure, he's busy and all but he's a human like we are and certainly has time to check and reply to an email or two if he pleases. However, I'm sure he has some secretary taking care of emails but sometimes he's probably like "Hey Judy, lemme read a couple of emails" and then quickly responds to whatever he fancies. How's that not feasible?

Joshua.
 
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