E-mailed STEVE JOBS...

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Djmx

macrumors 6502
Original poster
Jun 29, 2007
287
0
okay i emailed steve job... hopefully i might hear back from him or someone that can help me... Maybe? What you think?
_________________________________________________________________

steve@apple.com,
sjobs@apple.com,
steve@mac.com
date Aug 2, 2007 4:27 PM
subject Macbook Pro Problem Please Read..

Hi Steve Jobs -


I have a MacBook Pro 2.16 GHZ Single Core. and i am a college student.
Lately my macbook has been really hot to the point that my hands burn
when i use it. I contacted Applecare and they send to send it.. and i
did. I just got it back and now i am having more problems with it it's
heating up way faster then before and i have kernal panics..etc. They
told me that i have to send it in for REPAIR AGAIN. That is ridiculous
it just came from repair and they were really rude. I burnt my hands
because the keyboard is too. Now i don't want to go through lawsuit or
anything yet.. but if i have to i will. I asked for a replacement they
said No... Please if you can help me or do anything for me. I am a
student i go to school i can't keep sending it in for repair. I hope you
get this. If you do, any help is appreicated.. maybe a replacement
perhaps? Thanks for your time Steve! I really love apple and i really
don't want to start hating it b/c of this.

Take Care,

S.
 

Nuc

macrumors 6502a
Jan 20, 2003
798
6
TN
First of all you should always check your grammar before sending in emails that you want to be taken seriously. Sorry to hear about your problems and hopefully things will work out. Be firm but don't be rude when talking with applecare.

Nuc
 

FJ218700

macrumors 68000
Mar 8, 2007
1,740
0
Blue Dot, Red State
It must have been hard to type all that with burnt hands.

I wonder how much mail SJ gets every day . . . and what his junk mail filtering preferences are.
 

kuebby

macrumors 68000
Jan 18, 2007
1,556
1
NorCal
I wonder how much mail SJ gets every day . . . and what his junk mail filtering preferences are.
My guess is not an unreasonable amount. Most Apple customers don't email him and even people like us who are into Apple never do unless we've had some problem with the lower echelons.
 

0007776

Suspended
Jul 11, 2006
6,474
8,053
Somewhere
Yes there is it.. 1 Gen Macbook were Single Core then it came DUAL CORE 2 ...
actually what it was was core duo then core 2 duo, both of which are dual core processors, there has never been a single core intel based apple notebook.
 

NotFound

macrumors 6502a
Nov 30, 2006
792
0
No, the first generation were dual core, Core Duo, not Core 2 Duo.

And, your e-mail is a joke. For a college student you have terrible grammar. And if you really wanted some help from him you wouldn't threaten a lawsuit. :rolleyes:
 

Djmx

macrumors 6502
Original poster
Jun 29, 2007
287
0
Oh, yea ur right it was Dual Core.. Oops. oh well. my grammer is not THAT bad ppl be nice! lol and i didn't threaten him i just said.. i dont want to go thru that..but i will do it b/c apple is really pissing me off...

No, the first generation were dual core, Core Duo, not Core 2 Duo.

And, your e-mail is a joke. For a college student you have terrible grammar. And if you really wanted some help from him you wouldn't threaten a lawsuit. :rolleyes:
 

CanadaRAM

macrumors G5
OP: Your response is out of all proportion to your problem with Apple.

Send the machine back and get it fixed.

Threatening a lawsuit to the CEO of the company (which you did... "but I will") and mailing it three times will get you exactly nowhere. Exaggerating won't either. I don't believe for a moment that you got actual, medically describable burns off the keyboard. I think you felt it was hot, took your fingers off, and decided it would make a better story if you said you got 'burned'.

There is an established procedure for warranty -- you send it in to be fixed. Sucks that they didn't get it right the first time but the correct response is to send it in again. If the machine needs repairs 3 or 4 times, it may fall under Apple's replacement policy --- but warranty terms are usually "repair or replace at the manufacturer's discretion".
 

Chaszmyr

macrumors 601
Aug 9, 2002
4,263
76
This is poorly written, as noted the single core MBP doesn't exist, and threatening with a lawsuit is really not the way to get what you want from someone like Steve Jobs. I don't think there's any way that you're going to get a result out of this.
 

chriswheat

macrumors regular
Jun 26, 2007
249
0
It's really sad to see the grammar that students are using in the real world as a result of being a part of the IM/text message generation. How hard is it to capitalize "I" when speaking of yourself, or to write in whole sentences?

Regardless of the grammar problems, your letter is a joke. I guarantee that any email sent to sjobs@apple.com doesn't go to Steve himself, but to someone on his team of personal assistants who screen his email.
 

MrSmith

macrumors 68040
Nov 27, 2003
3,046
13
It reads like the porn/investment spam that floods my inbox every day.
 

ITASOR

macrumors 601
Mar 20, 2005
4,398
3
It reads like the porn/investment spam that floods my inbox every day.
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