Original Poster:
Your message to Steve Jobs is possibly the most pathetic attempt at any form of communication I've seen in the past decade or so. Your lack of correct grammar usage, usage of shorthand, incorrect references to the affected product which you claim to own, and overall horrendous sentence structure ultimately degrade not just your email to Steve, but those sent by anyone else. What you and a great number of people on these forums do not realize is that future people with legitimate concerns to be raised with Steve Jobs will ultimately be discouraged by the sheer fact that Apple most likely receives a large volume of mail in similar quality to your message. As such, Apple customers with legitimate issues will start to think, "Why should I email Steve Jobs? Nothing will be done. It's not like anyone will actually read the emails, especially with people like this and their frivolous emails." The result isn't a pretty one, as customers will lose their confidence that their issues will be solved. Accuse me of overreacting, but I believe that the lack of sense demonstrated through such messages will essentially degrade the messages others need to convey.
Do yourself a favor for the next time. Brush up on your facts. Know what you purchased and the dynamics behind it. Learn about the company's policies and procedures before you go barking up the chain without reason. Teach yourself how to compose a reasonable letter, one without threats or incorrect references. Know your rights as a consumer, and don't aimlessly threaten legal action without grounds. Most importantly of all, learn how to deal with situations such as this. Two repairs is perfectly reasonable for a machine, but you were dead-set against a second repair. Apple made an attempt to rectify the problem, but you simply refused. You were too impatient and too stubborn to go through the proper channels, so you went straight to the top. As a result, the representative didn't believe you really had a case, and repeated the same thing AppleCare had told you.
I ask you as a favor, please do not conduct correspondence with corporations in a fashion similar to your message to Apple. Such messages "gum up the works" for the employees reading them, as they have to work several times harder to attempt to understand a person whose message truly doesn't deserve to be understood. I know that if I had a position in Apple's Corporate Executive Relations department, I would loathe reading messages like this because I know the people writing them put the absolute minimum of effort in composing their messages.
I do realize that many MR visitors will view my post as harsh, but a lack of effort in communication is a major problem in today's world. If someone isn't to be firm with the problems associated, I believe that the problem will only progress into one which cannot be rectified. Aside from that, my post is harsh because I was once a customer who needed to contact Steve Jobs as a last resort. I had invested a great amount of valuable time into calling Apple's normal channels (AppleCare, Customer Relations, PR, etc.), while the OP appears to have put in a tiny fraction of that effort. Just the impatience that the OP has demonstrated angers me, as I and many others struggled with our Apple-related issues for much longer periods of time. While this post may seem like a rant, please do not blow-off my comments, as they were made in response to a serious issue plaguing today's society.
