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E-mailed STEVE JOBS...

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Djmx said:
my grammer is not THAT bad ppl be nice!
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Yes, actually, it is. It's below 6th grade level (or what should be 6th grade level, if the educational system was working properly). If you want to be taken seriously by serious people, your writing needs to be about ten times better.

You're not going to get anywhere if you just want people to be nice and lie to you. You want constructive criticism, which this is. You can either take it and improve your writing skills, or ignore it and continue to be ignored. :)

--Eric
 
First of all, I doubt Steve Jobs truly cares about your "single core" MacBook Pro. He's far too busy being the CEO of two companies.

Second of all, that email is horrible. If you want to be taken seriously, use proper grammar. Not capitalizing "i" just looks bad.

Third of all, this is AppleCare's problem... not Steve's.

Sorry to sound rude, but you know I'm right.
 
Believe it or not, emailing Steve does actually produce results. It's how I got my Crackbook replaced.

I sure as hell didn't demand any replacement, though, or make any threats. Actually my original email to Steve was to inform him of the problems that I believed that the Macbook line had, and that I hoped future versions of the product would address the problems.

To my surprise, I was contacted by someone at the executive support level (or whatever they called it). Their answer was to expedite the service procedure and get me a quick fix, which was way more than I ever expected, and I actually declined because I couldn't be without my computer at the time.

A couple of months later, they called me back and asked if I was ready to send it in for service. I was, and I did. That time I had my computer back in three days.

About a month later the same problem arose. I called back my contact with executive support. He replaced the machine with a brand new one.

I'm not suggesting that everyone email Steve Jobs to get a new machine. It's not why I did it. I was treating it as more of a suggestion box than anything, and I got way more than I expected in return. I also had sent this machine in twice before through regular AppleCare.

Apple listens to their customers. Their support team is second to none.

I forgot to mention, if you really want to help your cause when emailing Steve, try your best to not sound like a complete moron.

Someone should have told this guy that before he shot off this steaming pile.
 
To the OP, maybe next time you should have someone review your message before you send it.

Your message contains bad grammar, threats, demands and overall it is hard to read. This is not the way to write a letter or send an e-mail message to a CEO if you want positive results.
 
sushi said:
To the OP, maybe next time you should have someone review your message before you send it.

As other have said, it contains bad grammar, threats, demands and overall it is hard to read. If you want to get results this is not the way to write a letter or send an e-mail message to a CEO.
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If this is how he writes to the CEO of Apple, just imagine what the emails to his friends look like.
 
Ok everyone yea I guess you're right. If I don't hear back I'll email again with better grammar... :rolleyes:

But I called Applecare again and they want me to send in my macbook pro again for a second repair. The guy promised me if the problem continues that he will replace my machine with a NEW ONE.. So I guess it's worth a try.
 
I would love if Apple wrote back:

Dear Djmx;

Thank you for contacting us Apple. We do like it when you send email. We is sorry that you MBP did burn ya. We's can't do anything 'bout it. i terribly sorry.

Sincerely,
i at apple hq​

Seriously, as others have said, if you want results, first A) send it back to AppleCare, B)If that doesn't work, send it back again, C)Send it back again if it doesn't work (look at iGary and his G5), D)Back again, E)Write Apple a letter with good grammar and a much longer story with a better title. Short, one paragraph letters will get you nowhere in the corporate world.
 
Djmx said:
Ok everyone yea I guess you're right. If I don't hear back I'll email again with better grammar... :rolleyes:.
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I cannot emphasize enough the need for clear English, in addition to not threatening anyone, not using shortcuts like "b/c", not getting the facts straight, not including serial/case numbers or contact info...the list goes on. You are honestly not going to go anywhere writing that kind of english when you really need to get a problem fixed. and for what it's worth, I'm a college student too, but I don't think that's any excuse for sending off (in all seriousness) that email as-is.

all email sent to sjobs@apple.com gets screened by his assistants, and if necessary, apple executive relations will contact you in some way. (see http://consumerist.com/consumer/app...-well+written-emails-to-steve-jobs-256931.php too)


My last email to sjobs@apple.com was in regards to my iPhone exchange and you can read part of the thank you note I emailed the same night I sent the first email explaining the whole situation to see how it all went :D
Dear Mr. Jobs:

I received a very prompt phone call from the manager at the Grove [Apple store] in regards to my problem - the original email is attached below. She was extremely courteous and friendly, explained that she had discussed the issue with the employees involved (...), and offered me a very generous discount on my next Apple Store purchase. All in just over 3 hours from when I sent the first complaint email to this address. Consider me a happy Apple customer, once again.

(insert a suggestion about fixing some genius bar shortcomings)

Thank you for your time, (snip irrelevant parts).

Sincerely,
Jane (lastname)
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Djmx said:
Oh, yea ur right it was Dual Core.. Oops. oh well. my grammer is not THAT bad ppl be nice! lol and i didn't threaten him i just said.. i dont want to go thru that..but i will do it b/c apple is really pissing me off...
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Bad spelling and grammar. Yeesh. Take a look at what Word did to that passage:

p0intblank said:
First of all, I doubt Steve Jobs truly cares about your "single core" MacBook Pro. He's far too busy being the CEO of two companies.
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Apple and .... ?
 

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janey said:
I cannot emphasize enough the need for clear English, in addition to not threatening anyone, not using shortcuts like "b/c", not getting the facts straight, not including serial/case numbers or contact info...the list goes on. You are honestly not going to go anywhere writing that kind of english when you really need to get a problem fixed. and for what it's worth, I'm a college student too, but I don't think that's any excuse for sending off (in all seriousness) that email as-is.

all email sent to sjobs@apple.com gets screened by his assistants, and if necessary, apple executive relations will contact you in some way. (see http://consumerist.com/consumer/app...-well+written-emails-to-steve-jobs-256931.php too)




My last email to sjobs@apple.com was in regards to my iPhone exchange and you can read part of the thank you note I emailed the same night I sent the first email explaining the whole situation to see how it all went :D
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WOW thanks! I really didn't think Grammar is that big of a deal as long as you get your point across. But I understand and thank you for that link Janey!
 
Djmx said:
WOW thanks! I really didn't think Grammar is that big of a deal as long as you get your point across. But I understand and thank you for that link Janey!
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It is a BIG deal! Man that was pretty bad, you should work on your writing skills more. If I had written to Apple that way I would have never have gotten a response. I'm not trying to be mean though. Remember constructive criticism is good for you.:eek:
 
mathwhiz90601 said:
Apple and .... ?
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He was the CEO of Pixar, not anymore.

Djmx said:
WOW thanks! I really didn't think Grammar is that big of a deal as long as you get your point across. But I understand and thank you for that link Janey!
Click to expand...

Look, I know enough people have said it in here, but it just goes to show how much farther you can go when people can actually understand you and help you (and well, you haven't provided any sort of detailed info about your problem e.g. serial numbers...). Apple may be a company, but they don't have to reply to the email if they can't even comprehend your point (especially considering it's not an official contact method for applecare)...yours in the email was a horribly written "I want a new laptop because it's too hot and applecare didn't fix it the first time....or else you can look forward to a lawsuit", nothing else.

Usually when I send off an email it's because of an extraordinary circumstance e.g. where AppleCare is not really going anywhere and I want Apple to do something above and beyond what they normally do. And because sometimes some of these requests are probably expecting too much, the emails HAVE to be courteous and understandable. And in return, your problem will probably be resolved, sometimes in ways you don't expect that are amazing. I sent the first email of mine just telling them not to do a certain thing that seemed to be happening that was particularly annoying, and I got sweet discounts and a warm fuzzy feeling about Apple executive relations and the store manager as a result. I wasn't even thinking about being compensated for the hassle I went through as a result of that problem, but they did.

Granted, yours is probably a hardware issue that shouldn't really be happening, but legally they wouldn't be bound to send you a replacement until certain requirements have been fulfilled, many of which are determined by the state you live in. If I remember correctly, California's is 3 repairs for the same issue and you get a replacement machine identical or close enough to the original, unless they don't have the parts to fix it.

Anyway, the whole point of grammar is to make it easier to get your point across because it is a ruleset for the language that everyone knows. If you flagrantly ignore those rules, people will start to fail to comprehend as easily.
 
"Deer Steve Job,

if u fixn my macbookpro that pwned me w/ burnz, u can B my BFF & we will LOL @ how silly my e-mail iz 2 u."
 
BSL4 Guy said:
It must have been hard to type all that with burnt hands.

I wonder how much mail SJ gets every day . . . and what his junk mail filtering preferences are.
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My guesses are he will eliminate any e-mail that uses words such as, "burn", "b/c" and "hating apple".

However, I'm going to venture to guess no one will take the OP seriously because he is claiming "his hands have burned too."
 
janey said:
...

Anyway, the whole point of grammar is to make it easier to get your point across...
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Janey's on the right track here, but I would take it a step further - - grammar is the tool you use to ensure that your point is made and understood. People on MR often get upset about the so-called grammar police, but I think they're missing the point. Grammar, spelling, punctuation - they're all tools. If you try to do a job without the right tools, the result often doesn't look very good. ;)
 
Apple Called Me

Okay a few minutes ago I got a Call from Apple! A Guy named Mark he said he is returning my call from the email i send to STEVE JOBS. I'm surprised he found my information and all. So he told me that it has to go to 1 more repair before going for a replacement I tried to argue and say no I don't want to go to another repair, But he said I have to. So really they didn't help me that much... Another repair.. :eek:
 
Djmx said:
Okay a few minutes ago I got a Call from Apple! A Guy named Mark he said he is returning my call from the email i send to STEVE JOBS. I'm surprised he found my information and all. So he told me that it has to go to 1 more repair before going for a replacement I tried to argue and say no I don't want to go to another repair, But he said I have to. So really they didn't help me that much... Another repair.. :eek:
Click to expand...

I'm honestly surprised that they bothered to call you back. I would have deleted your message as obvious spam, since you:

a.) Don't know what kind of computer you have.
b.) Misspelled, abbreviated, or merely mangled almost every single word or phrase in your letter. (If English is not your first language, I'm sorry, no offense intended. If it is...go back to middle school.)
c.) Threatened a lawsuit.

Think before you escalate next time. Think of it this way: if the people I'll be associating with for at least the next eight years of my life were as quick to push incidents to the next level, this world would be a large, smoldering crater.

Just putting things in perspective :p
 
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