Good customer service
As I said, I had to return my e13ctron due to significant signal degradation. I didn't wait to take a chance on the hybrid back, as I had degradation even with only half the case on the phone. I installed a Vapor Pro today, and have had not even 1 decibel drop, so I don't think it was the phone.
I was very disappointed, because I really liked the look/feel of the case. I still highly recommend the case, and I can't wait to see pics of the hybrid, which I think will be even better for most folks.
On a personal note, I returned the case, and my USPS receipt showed delivered yesterday. Today, I had both a receipt from e13ctron, and a full deposit from them back to my PayPal account - including the shipping charges!
This is a 1st rate company. I had to return the case, and I still left the transaction a satisfied customer... Hats off to Jacob and crew.