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Email Aliases Not Functioning Properly in iOS 14 [Update: Possibly Fixed in iOS 14.2 Beta 2]

MacRumors

macrumors bot
Original poster
Apr 12, 2001
50,520
11,902


Email aliases in the Mail app don't appear to be functioning correctly in the iOS 14 update, according to multiple customer complaints on the MacRumors forums and the Apple Support Communities.


Affected customers have set up aliases in the Mail app for subscriptions, account signups, and more, as aliases are useful for concealing a primary email address and limiting unwanted messages. Those aliases are not working as intended as of the iOS 14 update, with the Mail app on iPhone and iPad ignoring the preferred alias that's selected when sending an email.

There appears to be no way for affected users to successfully control which alias is selected, leading to emails sent from unwanted addresses. A member of the Apple Support Communities describes the problem:
I have an IMAP account (not gmail) with a few aliases. I have been using this for YEARS and it's always worked fine. Today, I sent my first email from iOS 14 and it changed my from address after I sent the email. Note, the correct address was selected in Mail - it was changed during sending. I then sent some mails from other aliases, and those were also all wrong - never the right address.

I then double checked on my iPad, and the same thing occurs. For now, I have just removed all aliases.
Many of the complaints are from iCloud users who are using aliases with Apple's iCloud mail service, including those who have an older @mac.com or @me.com alias available to use with their @iCloud.com email addresses. Apple's Mail app appears to default to the @iCloud.com email address instead of the properly selected @mac.com that some users prefer. From the MacRumors forums:
One of the few who still uses @mac.com for the email address. After the upgrade I am noticing that the from address defaults to @icloud.com even though the settings still points to @mac.com address. Not sure if anyone here is noticing that.
The problem also affects email aliases associated with non-iCloud accounts, including those set up with Gmail accounts, so there appears to be an issue with all email accounts that have an associated alias that causes the Mail app to pick a random "From" address.

There seems to be no fix or workaround at this time aside from disabling aliases, and as pointed out on the MacRumors forums, the problem continues to persist in the iOS 14.2 update that's in beta testing. We expect iOS 14.2 to be in beta for at least another few weeks (likely until the iPhone 12 models launch) so there's time for Apple to add additional bug fixes.

Update: Early reports suggest that the second iOS 14.2 beta provided to developers on September 29 fixes the email alias bug.

Article Link: Email Aliases Not Functioning Properly in iOS 14 [Update: Possibly Fixed in iOS 14.2 Beta 2]
 
Last edited:

jprmercado

macrumors regular
Jun 12, 2012
115
239
Yikes! Just tried it on my end.

I used an @ me alias, and my default @ mac address showed up when I checked on my other inbox. :/
 
  • Wow
Reactions: iMerik

rodedwards

macrumors regular
Jul 7, 2010
167
23
Since upgrading to iOS 14.0.1, i have one email showing in my in box but there isn't one. It doesn't exist on my other computers. Seems Mac Mail has some issues ...
 

Zadigre

macrumors regular
Aug 7, 2011
142
105
Montreal, Quebec, Canada
my main email address I've been using for 3 years now is an alias to my appleid @icloud email address... and now my emails are going out with my appleid email address when sending from my iPhone.
No very happy about this. At least incoming are fine.
 

poematik13

macrumors 6502a
Jun 5, 2014
832
523
iCloud mail in general has been super buggy in recent weeks. There's constant errors and elements failing to load in the browser version.
 

jprmercado

macrumors regular
Jun 12, 2012
115
239
I'm not using iOS 14 yet but I'll be pissed if they take away my @me address.

I'd be sad if they took my @ mac and @ me aliases too. But it looks it's just a backend problem, since iOS 14 still shows my aliases in the drop-down list in the compose window.
 

progx

macrumors regular
Oct 3, 2003
236
145
Pennsylvania
I'm running iOS 14. Just checked on my Mail app, it still defaults to my @me.com alias. However, I noticed my iCloud is on top of my @me.com and @mac.com addresses in the From list if I choose to change aliases.
 

TheChancellor

macrumors newbie
Sep 29, 2020
1
1
I had the same issue where outgoing me.com were showing up as @icloud.com
I had the beta iOS 14 at the time. After I deleted the beta profile, it seems to have been fixed. Coincidence?
 

posguy99

macrumors 68000
Nov 3, 2004
1,507
914
Is this specific to iCloud email, or is this a fault with aliases in general in the iOS Mail.app? I would never use iCloud email for anything I cared about, but I have plenty of aliases defined for my Fastmail account in the iOS app. Good thing I keep the update blocker from BetaProfiles installed.

And people wonder why you should never install an Apple .0...
 

gbc204

macrumors 6502
May 9, 2011
265
233
I haven't found this issue thus far with my @me.com alias so far... not sure if maybe I am reading my settings wrong.
Not having any alias problems, but i constantly have an unread mail alert for my me.com address. It ALWAYS shows one unread email, then when I check it disappears. I hate having unread alerts. Wonder if anyone else is having this issue in iOS 14, and if it is a me.com address issue?
 

bankshot

macrumors 65816
Jan 23, 2003
1,277
91
Southern California
Appreciate the heads up. I use my own domain for email, giving me unlimited addresses, so I use several aliases to send from depending on my recipient. Thankfully I haven't sent any email from iOS since upgrading last week, and now I'll have to test.

It sounds like someone must have gone in and changed code handling mail sending, and simply grabbed the primary address instead of the selected alias. Probably didn't even realize that aliases were a thing (configuration is pretty buried in Settings), and clearly Apple didn't have a proper regression test case for this feature.

This is frustrating, as Mail is a core feature that needs to be 100% reliable, but it clearly isn't a priority for Apple. Past versions of iOS have always seemed to either break something or made it worse in some small way (refreshing IMAP accounts no longer happens automatically like it used to several versions ago). I don't mind a relative lack of snazzy new user interface features, but for goodness sake, don't go mucking around in the back end code and breaking things every revision!
 

FSMBP

macrumors 68030
Jan 22, 2009
2,534
1,561
Appreciate the heads up. I use my own domain for email, giving me unlimited addresses, so I use several aliases to send from depending on my recipient. Thankfully I haven't sent any email from iOS since upgrading last week, and now I'll have to test.

It sounds like someone must have gone in and changed code handling mail sending, and simply grabbed the primary address instead of the selected alias. Probably didn't even realize that aliases were a thing (configuration is pretty buried in Settings), and clearly Apple didn't have a proper regression test case for this feature.

This is frustrating, as Mail is a core feature that needs to be 100% reliable, but it clearly isn't a priority for Apple. Past versions of iOS have always seemed to either break something or made it worse in some small way (refreshing IMAP accounts no longer happens automatically like it used to several versions ago). I don't mind a relative lack of snazzy new user interface features, but for goodness sake, don't go mucking around in the back end code and breaking things every revision!

I exposed my real email address because of this bug...Oh Apple - you're killing me!
 
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