I got the same email from apple and called them back right away because the unactivated phone in question was stolen by the UPS driver and was never in my possession. I've already gotten a replacement phone and have since activated that phone. But apple thinks my stolen phone is still unactivated and in my possession. I've already called apple about this and have forwarded the email to one of their managers informing him DO NOT ACTIVATE THAT PHONE because it is a stolen phone. But 2 days later, I received another automatic activation email saying that it will activate my phone in 5 days. WTF??? why can't apple put a notation in their records that this phone was reported as stolen. Looks like I will have to call them again tomorrow and get this straightened out.