In the past, we've worked with Apple as beta testers of the Exchange features which, if you do something other than FB and Twitter with your phone, are actually kinda important. I had what I thought was a reasonable expectation of doing the same this time.
Right.... So go back to whomever was put in charge of the testing process and they should be able to set you up. Reasonable expectations exist when someone presents a situation, not what happened a year ago. Wish you the best.