First review post:
So it's been about a week since I started this thread and decided to try using hostway's exhange hosting...
Service has been great, but setup was definitely more complicated than using MobileMe.
Some pros and cons:
Pros:
- Customer service
When I called hostway, the sales rep (a really sweet girl named Jamie) answered all questions I had (most of which were pulled directly from this thread). She seemed really knowledgeable about Exchange, but couldn't say if AT&T charges the "corporate data plan" for using Exchange email. After doing some more research myself, I think the corporate data is only for people who are using VPN...
- Price
All of my employees are now on Exchange, and they all got a copy of Outlook 2007 for free... We're still figuring out how to use the calendar sharing/meeting room scheduling features... but it looks and works great for what we need so far. Not to mention, this first month is free (which is the main reason I signed up with Hostway in the first place).
- Reliability
As soon as we got setup, there was a bit of a delay (something to do with MX server "propagation"? But ever since that has been finished, service has been superb. It's only been a week, but no outages yet (I'm looking at YOU MobileMe!). It costs about $50 more per year per account than MobileMe, but I can honestly say that it would be well worth it as long as we don't have any outages.
- User interface
The control panel for their Exchange service is very easy to use. albeit a bit "ugly". I can add/remove users and create aliases (which is also very cool and useful). still clicking around.
Cons:
- Setup
as I've mentioned before, the setup was more intensive than MobileMe's (I know b/c I use mobileme for my personal email/computer stuff). Whereas MobileMe seems to set everything up for the user, Exchange hosting definitely requires some more input from the customer. e.g. - I had to create copies of emails (or a .pst backup), install Outlook 2007, and then restore all the old emails, contacts, and calendars... and that goes for all of my employees too. I would be willing to pay for a service like this in the future. I realize it's not too difficult of a task, so luckily, none of us made any mistakes during the "migration" process and we didn't lose any of our emails.
Also, I'm fairly unfamiliar with the whole changing MX records side of email service, and was unhappy to hear that Hostway was not able to do this for me. In my particular case, I had to call GoDaddy's technical support and ask how to go about changing the MX records of my domain. I also had to add an "A record" for autodiscover (?)
Once that was all done, it was just a waiting game until all of the changes went through. I setup Exchange in Outlook (which was actually easier than adding a POP email service) and I've been a happy Exchange user (both desktop and on my iPhone) so far.
any comments/questions would be greatly appreciated. Also, if anyone else is using an Exchange host, did my setup/migration experience seem pretty "standard"? If it is, I could see myself staying with Hostway for a while... if there are easier alternatives, I may consider switching if I become dissatisfied later on.
Thanks
