Exchanging MacBook After Back to School

Discussion in 'Buying Tips and Advice' started by Kove, Sep 27, 2018.

  1. Kove, Sep 27, 2018
    Last edited: Sep 27, 2018

    Kove macrumors newbie

    Joined:
    Sep 27, 2018
    #1
    Hello All,

    Long time lurker, decided to finally make an account. I recently bought a MacBook 12 as part of the back to school offer. I have my beats here but am currently considering on exchanging the MacBook for a MBP 13 inch. Since the back to school sale has finished, would I need to return the beats also or can you keep the headphones and pay the difference in price in relation to the MacBooks.

    Thanks.
     
  2. posguy99 macrumors 6502a

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    Nov 3, 2004
  3. ZMacintosh macrumors 65816

    ZMacintosh

    Joined:
    Nov 13, 2008
    #3
    similar situation, I preferred more RAM then stock. They were able to swap out the systems on the receipt and keep the promo in place. it may have been a few back-end things on their end but they understood. shouldn't be too difficult
     
  4. Asuriyan macrumors 6502a

    Joined:
    Feb 4, 2013
    Location:
    Indiana
    #4
    Former Apple Store muppet here. Assuming nothing has changed in the last year or so, if you were returning the computer you would be required to either return the headphones or receive a refund less the price of the headphones. Since you're exchanging, they won't enter into the equation at all.
     
  5. Kove thread starter macrumors newbie

    Joined:
    Sep 27, 2018
    #5
    Unfortunately, after lengthy conversations with support as long as store employees, it was stated that since the promotion is over, I can only exchange the MacBook for a pro if I lose the beats. They cannot uphold the promotion since it would require them to issue a refund before I exchange the model.
     
  6. ZMacintosh macrumors 65816

    ZMacintosh

    Joined:
    Nov 13, 2008
    #6
    hm doesn't sound right, try a different store or manager?
     
  7. Kove thread starter macrumors newbie

    Joined:
    Sep 27, 2018
    #7
    Ive talked to two stores and have called apple support as well as apple care. The main dilemma is that since the promotion is over and I'm looking at an entirely different MacBook (going from MacBook 12 to pro) they need to do a refund before processing the new order. The other option would be for me to pay the difference between the two which Im not sure they can do. Since the promotion is not in the system, I would need to return the beats and when I get the new MacBook, I would not get them back. That is as much as I understand it. I believe that it may have been different when you went there, but I guess that is the policy now.
     
  8. ZMacintosh macrumors 65816

    ZMacintosh

    Joined:
    Nov 13, 2008
    #8
    Odd, I was able to exchange an 8gb MacBook Pro for a 16gb model and kept the promotion. They just returned one line item and paid the difference.
     
  9. Kove thread starter macrumors newbie

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    Sep 27, 2018
    #9
    Was this during the back to school promo or after it ended?
     
  10. ZMacintosh macrumors 65816

    ZMacintosh

    Joined:
    Nov 13, 2008
    #10
    A few days after it ended, I did not open any of the products and they didn’t seem to have an issue as it was an in stock item. Took a few extra minutes to make sure their were no other charges or issues but went pretty smooth
     
  11. Kove thread starter macrumors newbie

    Joined:
    Sep 27, 2018
    #11
    Interesting. Maybe you just got lucky as judging from the multiple people I spoke to, this isn't something they do. Im starting to like this MacBook as it is, so its not a big deal anymore :) Thanks for the input.
     

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10 September 27, 2018