Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Extended MobileMe Email Outage Due To Server Issue

gentlegiantcrai said:
Yeah, Worst Case is that we all have to start sending Snail Mail letters to each other.
Click to expand...

Or get a different e-mail account. :)

When I bought my iPhones, the Apple guy was really pushing Mobile Me hard. He said I could get an account for just $79 and use it for three years at that price. (I was getting 3 iPhones; he suggested using the serial numbers of the other iPhones for myself each succeeding year.)

I told him flatly that I wouldn't be interested in Mobile Me until the rocky transition had been completed and everything was working as it should. The Apple guy was unrelenting though, and kept bringing up Mobile Me every chance he got.

You'd think Apple would tell its sales staff to hold off on Mobile Me for now until they get it fixed. All it's going to do (especially for new Apple customers) is make the company look bad. I'm really surprised it's still a problem. There's got to be something seriously screwed up to keep Apple continually stumbling for the past two weeks.
 
kster said:
*crosses fingers* come on google...lets sync the calendar, and contacts and its total win!
Click to expand...

Just fyi, you can sync Gmail contacts via iTunes, works great. Would love Google calendar sync, but they have a good looking web interface so I can pull up my calendar whenever I need, just not through the Calendar application. I just created a short cut on my home screen to get to the Calendar.

I would however like to see a nice iPhone formatted interface to get to my Google bookmarks.
 
coleridge78 said:
I'm pretty sure that's incorrect; MobileMe and GMail both, totally inexplicably and unacceptably, offer an HTTPS version but send you to the HTTP version by default if you don't qualify your request. GMail only started offering HTTPS relatively recently (18 months ago, maybe?) as they knew that it would be demanded by possible large GApps-for-your-domain users.
Click to expand...

Its neither inexplicable nor unacceptable that they default you to the http version. HTTPS is more expensive in terms of bandwidth and server resources. They make it available for those that need it, but why in the world would they default you to that? Personally, I don't need encrypted email, so I'm fine with http. If this was work related, then perhaps I would and its available should I need it.

Its clear you have some kind of beef with Google, which is fine. Don't use their products if you don't like them. Me, I'm going to go use their FREE services right now as I have been for years...and don't even get me started on Docs & Spreadsheets...Google has more free quality products than any company I've seen.
 
During the transition to MM I lost my calendars, contacts & emails. Fortunately, I was able to recover most of it from a backup WM6 device. I canceled my MM account and still waiting for my refund. :mad:
 
I can see the commercials now.

Hi. I'm a PC, and I'm a Mac with Mobile Me.

Of course, it isn't like MS has their own hosting business where they offer Exchange account hosting. They leave that for 3rd parties. Probably, one of the smarter things they've done.
 
Was working the whole time until now...

My MAIL just stopped working, though it had been working fine the whole time since they launched it.....ugh.
 
Tangent....

Sorry for this, a little off topic:

Has anyone tried to do a "free trial". I set-up an account and when I try to sync w/ my desktop it will not work. It prompts me to activate this feature and directs me to pay $99. Isn't syncing the point of .me??? I can get free online data storage/e-mail and download this to my mac, iphone and laptop. .me is supposed to integrate smoothly. Maybe I'm missing the point.

So...
Not a really free trial. More like, we'll make this look like a free trial, collect your credit card information, make you cancel if you don't want it after a 2 month period without being able to try it.

AND I have to pay for it before I can see if the sync works. Where is the "trial". Pretty soon Microsoft will have a commercial talking to .me ...

Am I doing something wrong?

Given the problems they are having I though this was a load of #$%@. I'd buy it if it works well, knowing it is overpriced, but would like to try first given responses here.

Looks like I'll forward my yahoo account to work and use imap to keep everything somewhat synced.
 
DN7335 said:
Just fyi, you can sync Gmail contacts via iTunes, works great. Would love Google calendar sync, but they have a good looking web interface so I can pull up my calendar whenever I need, just not through the Calendar application. I just created a short cut on my home screen to get to the Calendar.

I would however like to see a nice iPhone formatted interface to get to my Google bookmarks.
Click to expand...

Is it $20 off for new iPhone customers? How did you get this?

jayducharme said:
Or get a different e-mail account. :)

When I bought my iPhones, the Apple guy was really pushing Mobile Me hard. He said I could get an account for just $79 and use it for three years at that price. (I was getting 3 iPhones; he suggested using the serial numbers of the other iPhones for myself each succeeding year.)

I told him flatly that I wouldn't be interested in Mobile Me until the rocky transition had been completed and everything was working as it should. The Apple guy was unrelenting though, and kept bringing up Mobile Me every chance he got.

You'd think Apple would tell its sales staff to hold off on Mobile Me for now until they get it fixed. All it's going to do (especially for new Apple customers) is make the company look bad. I'm really surprised it's still a problem. There's got to be something seriously screwed up to keep Apple continually stumbling for the past two weeks.
Click to expand...

You can have your iCal sync content w/ google and post your google calendar on your iPhone and on your Mac, you just can't edit, have to go to google.com to do that. Don't know what your needs are, but figured this may help some.
 
irun5k said:
I can see the commercials now.

Hi. I'm a PC, and I'm a Mac with Mobile Me.

Of course, it isn't like MS has their own hosting business where they offer Exchange account hosting. They leave that for 3rd parties. Probably, one of the smarter things they've done.
Click to expand...

Sadly microsoft is going to start doing this soon. Its partners are NOT happy about it (myself included). I hope it fails just like mobileme lol.

http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=9110550
 
mail was working for me since launch. today it stopped working out of the blue. i only get a white page instead of my mailbox. fu¢k you apple! this is not worth the 30 day subscription extension :mad:
 
Server Upgrade Needed

The original .Mac servers were a motley collection of Mac IIs and IIxs lined up row after row as far as the eye could see. I remember the whole "behind the scenes" rollout crap at the time. Perhaps Apple needs to get the .Me/.Mac stuff off of the Bondi Blue iMacs they are running as Servers and get with the whole internet thing already.
 
TPALTony said:
I completely and utterly agree with you. People think that uber uptime is trivial, and it simply is not. "5 nines" is the pinnacle, which is 99.999% uptime. If you do the maths here, you get 53 MINUTES of downtime. 5 nines is always quoted against the full year, not "unscheduled downtime." That would mean that all upgrades you ever wanted to do, plus an allowance for some unexpected downtime had to fit into 53 minutes a year. I design and build trading systems and I know from first hand experience that each nine is exponentially harder than the last to achieve. The fifth nine is _incredibly_ hard, and _incredibly expensive._ For a trading system, we do it. For a $99 a year consumer service, no way. You wouldn't make money given the costs. When you shoot for 99%, you code for reliability. When you shoot for 99.999%, you are incredibly hand tied in terms of architecture. You have to be able to bounce one node of a cluster without bringing them all down, and handle the associated issues with the fact that the code bases will be different on different nodes for a short time. That's not easy to handle and you end up putting a TON of time into handling a time window that if you could only take all the servers down for an hour, you wouldn't have to cope with. The difference between 99% and 99.999% is night and day. And 99.9999%. That doesn't exist. If it does, it's not economically viable.

99% uptime, on the other hand means you can have 3.65 DAYS of downtime, which is probably OK, given maintenance, and given that "down" usually means totally, whereas mobileme, like many things, is a series of services that don't all have to come down at the same time...
Click to expand...
I think your math is of by one decimal place. The "nines" ratings are:

Two Nines Uptime - 99% = 3 days 15 hours
Three Nines Uptime - 99.9% = 8 hours 45 minutes
Four Nines Uptime - 99.99% = 52 minutes 33 seconds
Five Nines Uptime - 99.999% = 5 minutes 15 seconds (as you say, the accepted pinnacle of uptime)
Six Nines Uptime - 99.9999% = 31 seconds (good luck with that)
Seven Nines Uptime - 99.99999% = 3 seconds (not a chance in hell)
 
DN7335 said:
Its neither inexplicable nor unacceptable that they default you to the http version. HTTPS is more expensive in terms of bandwidth and server resources. They make it available for those that need it, but why in the world would they default you to that? Personally, I don't need encrypted email, so I'm fine with http. If this was work related, then perhaps I would and its available should I need it.
Click to expand...

Everyone needs encrypted email, unless the account is strictly a spam-catcher. Are you trying to tell me there's never anything remotely private in there, no password or other sign-up keys, etc? Everyone uses mail differently, so it may be true, but (as a developer and admin of very large-volume mail services) you might be the first case I've ever heard of. ;)
 
zemoleman said:
The original .Mac servers were a motley collection of Mac IIs and IIxs lined up row after row as far as the eye could see. I remember the whole "behind the scenes" rollout crap at the time. Perhaps Apple needs to get the .Me/.Mac stuff off of the Bondi Blue iMacs they are running as Servers and get with the whole internet thing already.
Click to expand...

Agreed. I am very surprised Apple was so unprepared server wise for this upgrade

I understand that Apple may not have been able to completely prepare for the huge demand for MobileMe but to be so drastically under-prepared is shocking
 
zemoleman said:
Perhaps Apple needs to get the .Me/.Mac stuff off of the Bondi Blue iMacs they are running as Servers and get with the whole internet thing already.
Click to expand...

Yes, about time that Apple joined the 21st century in running .NET on Windows 2008 servers...

:p


OrleansMac said:
I understand that Apple may not have been able to completely prepare for the huge demand for MobileMe but to be so drastically under-prepared is shocking
Click to expand...

Actually, not shocking at all. Every other big company runs public betas to gradually ramp up the load and fix issues as they come up.

Only the Apple of the Lord God Jobs insists on complete secrecy, then does the big ego thing with "one more thing". This time, they really screwed up and were completely unprepared for the transition.

The "eat your own dog food" has become "eat you own dog sh#t" for the unfortunate people who depended on .mac .me.

And, IMHO, the "a server died" excuse is pure BS. Google assumes that at any point in time 5% to 10% of the systems will have failed - and the "cloud" is able to "heal itself" and keep going. Apple couldn't have been stupid enough to require 100% uptime, that is simply unbelievable. Whatever they had in the way of "self-healing" software failed in a big way.
 
smallfield said:
Is it $20 off for new iPhone customers? How did you get this?



You can have your iCal sync content w/ google and post your google calendar on your iPhone and on your Mac, you just can't edit, have to go to google.com to do that. Don't know what your needs are, but figured this may help some.
Click to expand...

Not sure what you're asking about the $20 off...when I spoke about syncing Google contacts via iTunes, that's just a new feature of 7.7. On the sync screen for Contacts there is a drop down box where you choose what to sync with and Gmail is one of the options.

As for iCal, well I'm a Windows user, thanks for the tip though. I write software for Windows based computers and servers so I need that OS, though I must admit the thought of writing apps for the iPhone has me thinking seriously about getting a mac...just so darn expensive...
 
macduke said:
Well, they both have pretty stupid names.
Click to expand...

Well everyday Apple Inc. is transforming into... Microsoft Corp.
icon_twisted.gif
 
What the hell is going on?!

I'm part of the 1% population (although I doubt only 1% is affected) and it has almost been a week without e-mail! A WEEK!!

I'm getting complaints of friends and collueges of bounced e-mails etc. My iPhone keeps trying to download the e-mail, but of course THAT doesn't happen. It DOES however drain my battery.

I can not believe this outtage is taking so long. I never expected a company like Apple to f**k up this big. They better offer at least a year of free MobileMe service (or better a new iPod Touch ;)) after they've fixed the problem.

I fear a complete los of data though. If they can't recover though, why not make new accounts? This way I'm at least able to send and recieve e-mails.

:(:(:( I'm very dissapointed :(:(:(
 
irun5k said:
I can see the commercials now.

Hi. I'm a PC, and I'm a Mac with Mobile Me.

Of course, it isn't like MS has their own hosting business where they offer Exchange account hosting. They leave that for 3rd parties. Probably, one of the smarter things they've done.
Click to expand...

Brilliant!

Apple should quickly get their act together (sacking the MobileMe director for starters), or shortly it will start looking like Microsoft, a company I despise.
 
What now

Okay so my email has been down for six days, i have logged two support calls. One via the website and one over the phone. I am uk based and not getting very far with this. There must be some kind of SLA (Service level Agreement), that Apple provide to its customers. All i seem to be getting from support is, there is no timeframe at present...what can we do? and what should we do?
 
sadsack said:
Okay so my email has been down for six days, i have logged two support calls. One via the website and one over the phone. I am uk based and not getting very far with this. There must be some kind of SLA (Service level Agreement), that Apple provide to its customers. All i seem to be getting from support is, there is no timeframe at present...what can we do? and what should we do?
Click to expand...

Can we maybe setup an online petition somehow on which affected customers can demand their service to be restored? I'll sign it emediately!
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back