That is what they said when .Mac grew out of iTools and we all know how that turned out. So maybe you should think over your statement.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Extended MobileMe Email Outage Due To Server Issue
- Thread starter MacRumors
- Start date
- Sort by reaction score
That is what they said when .Mac grew out of iTools and we all know how that turned out. So maybe you should think over your statement.
Why? Apple store reps are sales people that are working to sell. That is the bottom line -- SELL, SELL, SELL. If you came into my car dealership I would make sure that you walked out of there with a car -- no matter how many times the manufacturer recalled it.
mail was working for me since launch. today it stopped working out of the blue. i only get a white page instead of my mailbox. fu¢k you apple! this is not worth the 30 day subscription extension
My mail was not working a couple days ago either. Some weren't sending, some weren't receiving. Probably just a server issue.... Pissed me off too, but what can you do?
Well everyday Apple Inc. is transforming into... Microsoft Corp.
Erroneous.
Absolutely correct. Big software overhauls are prone to this type of failure. I don't have enough fingers or toes to count the times when a new piece of software fell flat on its face.
It's NOT 1%
Everyone who has been saying, "It seems like more than 1%," well, you're right.
A chat help agent TOLD me that it was 10%. When I specifically asked whether that was a typo, he said no -- that they originally thought that it was 1% but now it seems bigger.
That was on Monday -- and he said that things "should" be back up by Tuesday 6:00 AM.
Don't be taken in -- Apple is tying to keep its head in the sand about this and hoping that we won't figure out what's going on.
Everyone who has been saying, "It seems like more than 1%," well, you're right.
A chat help agent TOLD me that it was 10%. When I specifically asked whether that was a typo, he said no -- that they originally thought that it was 1% but now it seems bigger.
That was on Monday -- and he said that things "should" be back up by Tuesday 6:00 AM.
Don't be taken in -- Apple is tying to keep its head in the sand about this and hoping that we won't figure out what's going on.
This has been a big ouch for me. My wife's mac.com email hasn't been available since the 14th, she used to use it for staying in touch with clients, family & friends, but, since the 16th I've switched her to gmail. She has had her email service with mac.com since it's inception, and, it was her primary email account until I switched her over, then she got to contact everyone & send them her new email address, along with a note indicating that she wouldn't have received any email they sent her since the 14th.
What's also interesting is that we can't setup a forward, and, when I sent a test email message to her it appeared to be delivered (it wasn't bounced back to me). Filling out & submitting a problem report results in no response from Apple, and, attempting to contact them thru their webchat page resulted in no one ever picking it up (it would sit at 1 minute left for hours).
Up until Tuesday the 22nd logging into webmail for "mobileme" showed only a blank page, finally they changed it to indicate that there is a problem with their server - can you believe it took them that long to actually do that!
I'm an email admin at a college, I'm pretty sure that I woulda been tarred & feathered if I provided that kind of customer service.
This has reached the point of being comical - come on Apple, you've got to be kidding! I can't remember the last time that I've seen such disregard towards a customer, as well as general wtf are you doing Apple?
-soon to be a former mac.com customer
What's also interesting is that we can't setup a forward, and, when I sent a test email message to her it appeared to be delivered (it wasn't bounced back to me). Filling out & submitting a problem report results in no response from Apple, and, attempting to contact them thru their webchat page resulted in no one ever picking it up (it would sit at 1 minute left for hours).
Up until Tuesday the 22nd logging into webmail for "mobileme" showed only a blank page, finally they changed it to indicate that there is a problem with their server - can you believe it took them that long to actually do that!
I'm an email admin at a college, I'm pretty sure that I woulda been tarred & feathered if I provided that kind of customer service.
This has reached the point of being comical - come on Apple, you've got to be kidding! I can't remember the last time that I've seen such disregard towards a customer, as well as general wtf are you doing Apple?
-soon to be a former mac.com customer
New insight into 1% foolishness
OK, I just got off of chat with another support agent.
This person "confirmed" Apple's "1% affected" statement, but when I informed her that another agent had acknowledge that the outage was more widespread, she responded that there was 1 server out of 100 malfunctioning.
Now, I'm no IT guru, so please, someone, explain to me whether this makes sense or not.
My first reaction is that e-mail storage and services can be spread across multiple servers, so 1 broken box out of 100 could me far greater disruption than 1% of users.
OK, I just got off of chat with another support agent.
This person "confirmed" Apple's "1% affected" statement, but when I informed her that another agent had acknowledge that the outage was more widespread, she responded that there was 1 server out of 100 malfunctioning.
Now, I'm no IT guru, so please, someone, explain to me whether this makes sense or not.
My first reaction is that e-mail storage and services can be spread across multiple servers, so 1 broken box out of 100 could me far greater disruption than 1% of users.
will the 1% regain their emails?
My mac.com email bounces back ...
and ALL my old mac.com emails are no longer visible. This includes all the folders.
Apple tells me that that they will eventually resurface.
But when?
And is it true?
In the meantime I am loosing credibility and business... and time having to contact everybody with a new email address.
Its beyond belief.
My mac.com email bounces back ...
and ALL my old mac.com emails are no longer visible. This includes all the folders.
Apple tells me that that they will eventually resurface.
But when?
And is it true?
In the meantime I am loosing credibility and business... and time having to contact everybody with a new email address.
Its beyond belief.
well at least one customer did NOT get their email back according to David Pogue:
http://www.nytimes.com/indexes/2008/07/24/technology/circuitsemail/index.html?8cir&emc=cir
For a few, it's a lot worse. "This morning, I woke up and turned on my computer," wrote one reader. "Happily, it seemed that the MobileMe e-mail service was back up. However, a few seconds later, when my computer synced with .Mac/MobileMe, ALL of my e-mail -- every single e-mail I've ever sent, received, and filed on .Mac -- disappeared. Every e-mail file on my hard drive (in the Mail library) was gone. I immediately went to Me.com to make sure that all my e-mail was still saved to Apple's server. It wasn't. All of the mail was gone."
Apple escalated her case and dedicated top technicians to it, for which she was grateful. In the end, however, they recovered only 43 messages. The rest are gone forever.
"I can't even begin to describe how unnerving, enraging, unbelievable and frustrating it is to have thousands of e-mails that I rely on disappear -- from a service that I'm paying for," she wrote me.
Apple escalated her case and dedicated top technicians to it, for which she was grateful. In the end, however, they recovered only 43 messages. The rest are gone forever.
"I can't even begin to describe how unnerving, enraging, unbelievable and frustrating it is to have thousands of e-mails that I rely on disappear -- from a service that I'm paying for," she wrote me.
For somebody that is so pro-Apple in almost every way, this is a very scathing article. I am letting my .mac membership lapse and going back to syncing the old-fashioned way.
Yabutt Macworld gave it 3 1/2 thingies. "So, its possible that the reliability of the service will improve over time."
It's possible I might win the lottery. Don't worry. Be happy.When Phil Schiller quipped "ActiveStink" back in June, I cringed. I knew it would come back to bite him.
OK, I just got off of chat with another support agent.
This person "confirmed" Apple's "1% affected" statement, but when I informed her that another agent had acknowledge that the outage was more widespread, she responded that there was 1 server out of 100 malfunctioning.
Now, I'm no IT guru, so please, someone, explain to me whether this makes sense or not.
My first reaction is that e-mail storage and services can be spread across multiple servers, so 1 broken box out of 100 could me far greater disruption than 1% of users.
I have noidea about their architecture, but it sounds like complete BS in IMO. If it's a simple as 1 machine being down then rip it out and throw another one up.
If Apple can't do this in 1 day (or less) then I'd compare their hosting teams technical skill to that of a gnat.
1 out of 100??? LOL.... really... do they take us for fools?
GOING INTO THE SECOND WEEK OF NO E-MAIL SERVICE.
; sack your current webdevelopers and hosting 'specialists' and replace them with personel who are able to resolve problems in hours (days at most), not weeks and don't cause such a mess in the first place.
I've seriously never seen a company f**king op so big, and continueing to do so. They sure gave Microsoft a stick to beat with now.
; sack your current webdevelopers and hosting 'specialists' and replace them with personel who are able to resolve problems in hours (days at most), not weeks and don't cause such a mess in the first place.I've seriously never seen a company f**king op so big, and continueing to do so. They sure gave Microsoft a stick to beat with now.
Not able to get any reply from apple
After 2 weeks of waiting I have still not had a reply from Apple except a standard answer which did not address my big problem: ALL my emails disappeared on 20 July including all the folders. When I opened my laptop the same thing happened a week later.
Despite several messages to Apple they dont reply except to say that they will deal with it within 48 or 72 hours.
How do I get to talk to a human being at APPLE and get them to address the issue?
After 2 weeks of waiting I have still not had a reply from Apple except a standard answer which did not address my big problem: ALL my emails disappeared on 20 July including all the folders. When I opened my laptop the same thing happened a week later.
Despite several messages to Apple they dont reply except to say that they will deal with it within 48 or 72 hours.
How do I get to talk to a human being at APPLE and get them to address the issue?
GOING INTO THE SECOND WEEK OF NO E-MAIL SERVICE.
I've seriously never seen a company f**king op so big, and continueing to do so. They sure gave Microsoft a stick to beat with now.
Try their online chat option during regular business hours
http://www.apple.com/support/mobileme/mailchat/
http://www.apple.com/support/mobileme/mailchat/