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Fastmac.com cancels order, ships anyway, refuses refund payment for unsolicited goods

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jessica. said:
If I take on the attitude that it is "only" $23.75 then that suggests that I do not personally value my money.
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That's just the thing though, Jessica. If the OP did value her money she would have realized that she is spending far too much time on such a trivial matter. What I'm most disturbed by, however, is this victim mentality. I mean, she's crying serious mail fraud and reporting things to the Feds because of a misunderstanding. Stop with the victim's mentality. Let's use common sense here:

You are crying fraud and reporting a business to the authorities because they didn't give you a refund for a product that you couldn't return because you threw it away!

Do you see how, when looking at things logically, it might be a little ridiculous the extent to which you're portraying yourself like such a huge victim?
 
dylangurl21 said:
When she cancelled the order she revoked her solicitation and since the cancel went through and was confirmed, how can they charge and send? Although I only get mail at one address, I can understand throwing away the mail. Maybe with the cancelled order your name got on their mailing list or something?
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They sent the goods by mistake. They received an order, later received a cancellation. Someone sent out the order before they realised about the cancellation. Mistakes happen. What you expect to happen is that the goods are sent back, and the receiver pays for postage because it is their mistake. But another mistake happened: The receiver threw the package away. Their mistake. Result: They don't get a refund, because that was their mistake.

Important thing: This is _not_ sending unsolicited goods. The receiver started the business relationship, so when something was sent out by mistake, it was _not_ unsolicited.

dylangurl21 said:
When she cancelled the order she revoked her solicitation and since the cancel went through and was confirmed, how can they charge and send?
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You can't _revoke_ a solicitation. "Soiicitation" means that you proposed to enter a deal. The fact that you made the initial proposal makes a legal difference. For example, they can now send you mail legally without being in conflict with any anti-spam laws. Or if _your_ solicitation lead to an actual contract, you can't get out of it when there might be laws you that protect you if someone else started the relationship.

You can cancel an order. You may have started negotiations but stopped them without entering a contract at all. Whatever you do, the solicitation has happened and that is a fact that you cannot change. The result is that the delivery was not _unsolicited goods_.
 
1st the poster said this in an earlier thread:
I wasn't aware that this site was called "MacWhiners". That's all these "It's fake!" people are. They think they will somehow be famous and that everyone will bow at their feet and kiss their boots.

2nd the O.P, said it was well over 10 days from ordering the product, till canceling it. after telling us that she had 2-3 day delivery on it.
ODD, but anyway, the product was surely already sent & on the way, by the time of cancellation.
Then when she receives it she tosses it in the garbage. SURE SHE DID!
I again call shenanigans.
This story smells like a week old loaded diaper.
I bet she can't post the receipt from the retailer that she had to go to locally to buy the same product.

BTW I e-mailed Fastmac with the link to the story.
Should be interesting.
Got any Popcorn?😀
 
Buran said:
It's only slander when it's not true.

They admitted that they made a mistake. They admitted that they shipped despite cancellation, without permission. I have all this in writing, including their admission that they "dropped the ball", their exact words.

If you want to call me a scammer for refusing to be financially liable for an admitted mistake on their end, that's your business, but I'm sorry to see that you don't care about the victims of other peoples' mistakes.

Thank you to those who understand and can see what the problem is. The support is appreciated.
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You made a mistake. You threw the package away. You admitted it in your first post on this thread. I hope Fastmac won't call you a scammer for refusing to be financially liable for an admitted mistake on your end, but I think they should not be victims of other people's mistakes.
 
What a load of BS

I have dealt with fastmac several times and have always found their services very satisfactory. I have never had a transactional problem with them. What I don't understand is why you gripe about & malign a company that you attempted to rip off by not getting an RMA and returning THEIR merchandise. The thing that really amuses is your reasoning. Grow up and read between the lines (NO ONE HERE BELIEVES YOUR STORY). My advice to you is to get a life, apologize to fastmac for your error....and you might just get your money back. Victim, no...opportunistic thief, looks like it to me. No sympathy here.
 
Waaait....we forgot the fact that you would have saved yourself MORE time by just surfing through your mail before you through it out.....
 
Buran said:
Call me a liar if you want. But you're wrong.

I'm through defending and explaining myself to people who think it's OK to stick it to someone else when you make a mistake.
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Two wrongs don't make a right, and there were errors at both ends.

It is understandable that something might get lost when you go on a trip or move.

But to intentionally throw away an item that was misshipped because you didn't want to deal with it is an error on the same level as theirs.

If you just told someone to dump the mail in that box -- that is one thing.

But if you looked at the return address and dumped it, you did make a decision to dump it.

It is for a nominal amount on both ends, the one that steps up first and makes it go away will likely win the karma game.

However, fighting this is likely spending more time and money than the gadget is worth.

Protest the charge, that is about all you can do before it might come back to bite you.
 
Dude, relax. I had a similar thing happen with OWC. I ordered some RAM, the order was cancelled, by them, due to them not being able to verify my CC. I received an email from them telling me the order# was cancelled. I placed another order for the same RAM, this time I called them and verified the CC on the phone and the order was approved. SO, they ended up charging me and sending me BOTH orders, even though the first order was cancelled.
The difference between our stories my friend: I had an email to prove order cancellation BY THEM, not me.
I was able to get my money back. The order was returned to them, at their expense. They were cool about it because I was cool about it. Also, it helps to have proof, like an email, not just some dude's word over the phone. We live, and we learn...
 
I don't completly agree with the concensus here. I do agree that I wouldn't spend time pursueing $25. I'd just let it go. I also agree that checking your mail is probably a very good idea.
However I do believe that the company is in the wrong, assuming that they sent the package after they received the cancellation, they knew that they were spending something unwanted and even if it was on accident which I believe it probably was, that is their fault and their loss.
Also it was a complete cheek to ask her to send it back at her expense. I guess that was the point I lost any simpathy for the company. They should have at least offered the cost of postage. While I wouldn't have thrown the thing away I would expect to get the money for posting it back to them.
 
ditzy said:
Also it was a complete cheek to ask her to send it back at her expense. I guess that was the point I lost any simpathy for the company. They should have at least offered the cost of postage. While I wouldn't have thrown the thing away I would expect to get the money for posting it back to them.
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Well, given OP's rather slanted version of the story where she is the innocent victim of the worst fraud ever perpetrated, she failed to mention that fastmac's policy on the matter:

"You can expect a refund in the same form of payment originally used for purchase as soon as possible upon our receipt of your returned product. You will be refunded the shipping cost up to a maximum of $12.00 if the return is a result of a shipping error on our part."

So even if she had to pay to return, she would have been reimbursed. That's not too outrageous a policy.
 
Buran said:
And you can bet on it that the next outfit that tries to scam me in any way will not get the benefit of the doubt and will go right to my bank, no grace period given.
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See, this is a classic example of why companies are forced to charge the prices they do for things..As a business owner I can tell you point blank it's not the fuel, or the wages, or even materials- it's the money we spend on insurance to cover our butts from whack jobs like this...

This company's name is being dragged through the mud, accused of all kinds of terrible things, had the BBB called on them, forced to waste time, money, and manpower straightening out this silly situation .. And for what ? $15!! All because they forgot to process a cancellation form.. Someone made an honest mistake- they happen- and because it happened with a less than stable "customer" it turns out to be "a federal crime"...ROFLMFAO.. Get a grip, hon- you're 15 bucks really isn't worth all that..

This is really sad and pathetic.. Yeah, you cancelled your order- they screwed up and sent it anyway.. So what!!All you had to do was send it back- hell, you probably could have just called them and explained it to them and they would have said "my bad, keep it".. But you tried to be tricky and pretend you never got it, because in your opinion they didn't have a leg to stand on.. Yeah, sure, you threw it away- riiiiiiiiiiiight... Whatever..

Both party's in this case made a mistake, but now you want to attack this business because they had the nerve to bill you for something YOU RECEIVED!!.. It's a shame, but as pitiful as this is- you're not alone.. There's people out there who think it's just fine to pull this kind of crap all the time, and when they don't get their way they'll just scream "fraud" as loud as they can until they get their way.. All that ends up happening is that as a result of this type of garbage prices go up to the normal, well intentioned consumer.. This type of crap costs businesses plenty of money every year- these costs have to be made up somewhere.. It's a shame..

The internet can be a wonderful tool that, when used properly, can enliven and enrich peoples lives.. When used like this, it can ruin a company's reputation, put people out of business, cost workers their jobs, and just drive the cost of doing business through the roof unnecessarily..

And yes!! An honest mistake on a $15 order turning into a mess like this is absolutely, positively, unnecessary.. No-one intentionally tried to commit a "federal fraud" against you (though you'd probably deserve it for the way you act) for your lousy 15 bucks..

Now excuse me while I head over to Fastmac.com to place an order with them.. If they've been dealing with this type of "customer" all day, they could probably use a little reminder as to why they first started, and probably enjoyed running, their company right about now...
 
I had a similar problem with another Mac vendor. I ordered a product on the web and never received the confirmation. I called their 800 and the sales person said they had computer problems and the web order wasn't placed, so he placed an order for me. Two days later I received both packages. Based on the OP's logic, I could have thrown away (or kept) the second item and demanded a refund. Instead, I called the company, explained the problem and asked for a call tag from UPS. They admitted their mistake and had no problems picking up the return shipping.

As for Paypal, I seriously doubt they will refund his money unless he returns the prodcut (which I don't believe for a second he actually threw away).
 
mdgolom said:
As for Paypal, I seriously doubt they will refund his money unless he returns the prodcut (which I don't believe for a second he actually threw away).
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See, lost in a move or during a trip is understood as things that happen to people.

I threw it away after seeing your name on the package is usually something that draws their ire.

Can't wait until this ends up on Jerry Springer or the People's Court. 😛
 
It is impossible to believe for a second that anyone would mistake a package in the mail as junk mail. The item in question would have been sent in a bubble mailer or a box, and unless someone is retarded, they do not throw away such packages without looking at the sender.

The OP gets no sympathy from me, nor will they get any sympathy from any legal outlet. By admitting you threw away the package, you are admitting your fault. I hope Fastmac closes your account and refuses to do business with you in the future.

So many babies on this board.
 
What a brilliant and entertaining thread, this really says a lot about human psychology.

Just for the record, since the OP admitted throwing away the unopened item that she had originally ordered, my vote as a jury member would go to the retailer. Now if she'd sent it back and was still charged anything for it, even postage, then my vote would lie with her, but that's not how it happened 😀
 
jemeinc said:
See, this is a classic example of why companies are forced to charge the prices they do for things..As a business owner I can tell you point blank it's not the fuel, or the wages, or even materials- it's the money we spend on insurance to cover our butts from whack jobs like this...

.
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Absolutely correct. OP has acted irrationally from the day she trashed the package. The goods were not unsolicited. I feel bad for the retailer for having to put up with this irrational, illogical twaddle. Presumably the feds and the BBB will see through this.
 
If the OP has copies of the emails from the FastMac rep stating that the order was canceled and a refund was forth coming, then he has a "reasonsable expectation" of recieveing that refund, and NO expectation of recieiving the merchandise. And at that point the OP holds all the cards, and FastMac has no expectation of payment, and no proof that any merchandise changed hands [not that it would matter]

All this over $23.75? Its only $23.75 to one person... but if FastMac makes a habit of this... its $$$$ in their pocket x how many people??????
 
SDDave2007 said:
If the OP has copies of the emails from the FastMac rep stating that the order was canceled and a refund was forth coming, then he has a "reasonsable expectation" of recieveing that refund, and NO expectation of recieiving the merchandise. And at that point the OP holds all the cards, and FastMac has no expectation of payment, and no proof that any merchandise changed hands [not that it would matter]

All this over $23.75? Its only $23.75 to one person... but if FastMac makes a habit of this... its $$$$ in their pocket x how many people??????
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Makes a habit of what? Shipping a product that someone paid for?
 
It's useful reading this thread. There's another vendor will never get any of my money; and another good reason not to use PayPal or trust merchants who insist on it.
 
jofallon said:
It's useful reading this thread. There's another vendor will never get any of my money; and another good reason not to use PayPal or trust merchants who insist on it.
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If you use Paypal, pay with credit card not bank funds. If you need to get your money back, go through the credit card as Paypal is useless and a waste of time.
 
rosalindavenue said:
Absolutely correct. OP has acted irrationally from the day she trashed the package. The goods were not unsolicited. I feel bad for the retailer for having to put up with this irrational, illogical twaddle. Presumably the feds and the BBB will see through this.
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Hardly. If the OP cancelled the order and was informed that it had not shipped and was cancelled, she has no responsibility whatsoever for any goods that were shipped to her. Keep in mind she didn't even recognize the package as anything other than junk mail, so throwing it away was a perfectly reasonable reaction. Being charged for something she was told was cancelled and would not be charged is fraud, straight up.

jW
 
I know the OP- I have dealt with her multiple times while I worked in retail- she is the crazy psycho who comes in demanding her 10% off on a 10 dollar item because the item was marked down a week after she bought it. (or any number of insanities that people go through for a dollar- its shocking)

I really wonder how much crazy people like this cost the taxpayer every day? How much BBB time/money/resources are wasted on people like this? How many credit card companies charge higher interest because of her? How many businesses charge more because of it?

I wouldn't be so harsh if she wasn't clearly hiding something (the whole seperate address for junkmail and internet orders 🙄 ) I doubt most of what she is saying really and BTW once you order something it clearly falls under the company policy not federal law. They don't have to allow you to cancel at all.

I think governments have bigger things to worry about than your little mistakes and sense of entitlement.
 
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