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Faulty MacBook Butterfly Keyboards Cost Apple $50 Million in Lawsuit Settlement
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They didn't because it would have cost them way more than 50 million.
These are always the scammiest looking websites. How they ever get anyone to volunteer their info for their $1.31 payouts is beyond me.
After a few days? Okay, sure........
I missed out on the butterfly generation, but all other Apple keyboards have been great for me. Except i put so many miles on my 8-year old 2013 MacBook Air that a few of its keys started to fail. Popping off the keys and cleaning out the switch tended to help sometimes.
Shame that the butterfly mechanism failed so dramatically. From a pure engineering standpoint, it's clearly a great design. Just not in our dusty world.
I only ever got one decent settlement, and I didnt have to do anything. Otherwise it's some junky amount, and it's always a gift card. Why would I want to use their stuff more if I joined a suit??
I'm afraid that the lesson learned was that there were plenty of consumers who could be duped into their "Look how THIN it is!" marketing BS, where how thin it was resulted in compromises to basic function. (Like crappy KBs, thermal throttling, etc) And, plenty of those consumers didn't know any better when these issues happened and bought into the "I'm using it wrong, I'm not keeping it clean enough, etc)
Apple learned that there are plenty of people who buy into the "Look how THIIIIINNNNNNN it is! fap fap fap" BS no matter how crappy the device performs in real world use. A lot of them have YouTube channels and tens of thousands of twitter followers.
Sigh.
If anything, Apple learned that people like us, who prefer that devices we pay thousands of dollars for actually WORK properly, don't matter as much as the idjits who will gladly pay for total and absolute crap...
I can assure you if Apple learned anything, that Apple learned the absolute wrong lessons over the past few years.
Sigh.
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In simple terms, nobody complained publicly about failing keyboards until the butterfly keyboards, and then complaints ceased when they returned to the scissor mechanism. Numbers aside, the evidence speaks for itself.
Yeah right. From my experience, half of all my coworkers experienced problems. Just at the company I was working at, that's already 10s of thousand of laptops per year.
I'm afraid that the lesson learned was that there were plenty of consumers who could be duped into their "Look how THIN it is!" marketing BS, where how thin it was resulted in compromises to basic function. (Like crappy KBs, thermal throttling, etc) And, plenty of those consumers didn't know any better when these issues happened and bought into the "I'm using it wrong, I'm not keeping it clean enough, etc)
Apple learned that there are plenty of people who buy into the "Look how THIIIIINNNNNNN it is! fap fap fap" BS no matter how crappy the device performs in real world use. A lot of them have YouTube channels and tens of thousands of twitter followers.
Sigh.
If anything, Apple learned that people like us, who prefer that devices we pay thousands of dollars for actually WORK properly, don't matter as much as the idjits who will gladly pay for total and absolute crap...
I can assure you if Apple learned anything, that Apple learned the absolute wrong lessons over the past few years.
Sigh.
Product Feedback
We would love to hear your comments about any of our hardware and software products. Send us your thoughts.www.apple.com
Technology advancement comes from trial and error. Sometimes those trials are in released products. Clearly the butterfly keyboards performed exceptionally well in Apple's clean testing labs. That's where they failed, through... to test in normal, everyday environments.
There's nothing wrong with pushing boundaries. Thinness is one of them. It's how the human race learns. You can't fault Apple for trying to find out what works and what doesn't. It's how we advance.
How else do you propose holding a company accountable for their defective products? The purpose is to make it more expensive for the company to do the wrong thing than the right. Without these lawsuits that has no chance of happening, regardless of who gets paid what.
Whoa. The third word made me double check to make sure you didn’t say anything something else.
They are supposed to refund people that had to pay for that. Even before today's news.
Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro - Apple Support
Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro
support.apple.com
Apple should try to clawback the settlement amount from Jony Ive.
2018 MB Pro user here. Had the keyboard replaced twice, but only because of battery service. Never had an actual issue with the keyboard itself.
Well, he was the person that introduced the new keyboard in a fancy video saying they designed it to be a comfortable and accurate typing platform. The reality was 0.7mm travel was terrible and so was reliability.
I had the keyboard on my 2017 MacBook Pro 13" replaced within the first year, because the "N" key and spacebar stopped working reliably. I've used a silicone cover on it ever since, just to prevent recurring issues. But it's a terrible feeling keyboard with key travel that's way too short. And somehow it STILL leaves marks on the screen.
Glad to have a better keyboard back in my M1 Max. But I still use a silicone cover.
Thanks for nothing, Jony Ive. Take your "thin and light above all else" and shove it up your bottom.
Glad to have a better keyboard back in my M1 Max. But I still use a silicone cover.
Thanks for nothing, Jony Ive. Take your "thin and light above all else" and shove it up your bottom.
It's funny, the first thing I thought when I opened up my M2 MacBook Air was "oh, those mushy keys."
I wonder if there was a way of making the butterfly mechanisms in a keyboard that wasn't super-shallow travel and had the mechanical problems? I really did like the feel of them over the scissors. But I'm guessing Apple won't touch the tech for years after the headaches it gave them.
I wonder if there was a way of making the butterfly mechanisms in a keyboard that wasn't super-shallow travel and had the mechanical problems? I really did like the feel of them over the scissors. But I'm guessing Apple won't touch the tech for years after the headaches it gave them.
Part of the keyboard repair program is that Apple will give yo a refund for any keyboard repairs you might have paid for.