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Fell, macbook damaged, am I screwed?

J

jp93

macrumors regular
Original poster
Jun 17, 2010
141
0
So I was placing something on a high shelf and it fell of directly on my 2 day old macbook :mad: There is a huge scratch on the back of the computer by the apple logo which is also slightly dented...

I turn my computer on, everything seems to be working okay. But now every 5-10 seconds or less, a part inside the computer seems to be shaking making almost a clicking noise. Now I know that accidental damage isnt covered in Apples warranty, and probably not in Apple Care either.

Am I screwed? Do I have any options to try and get it fixed? The back i dont really care about, I can buy a case. But the noise cant be good. it happens most when Im typing or moving the computer so I assume the part is just floating around inside the computer.

Please tell me that there is something I can do.

anyone?
 
jp93 said:
anyone?
Click to expand...

sorry bro..... but unless you bought the Best Buy ADH, a third party warranty from say SquareTrade, or something like that. You will have to cover this out of pocket.

Apple might be sympathetic and try and help you in some way, but they won't cover it for you.

Edit; clicking noise is bad news, get your lappy fixed before whatever that is breaks something else/ becomes broken, otherwise the bill will just get higher.
 
Great...I figured it would be out of pocket. But I can get it fixed at Apple right? I wonder how much that will cost..
 
Sounds like a hard drive issue if it's clicking. There aren't any other physically moving parts in the computer that would he making a clicking noise.
 
Some more info,

Letting the computer sit still, the noise does not occur. It only happens when I am typing and then stop, or when I tilt/move the computer. All lighting works, apple logo on the back lights up, screen is perfectly fine.

I set up a genius bar appt for tomorrow, hopefully they can figure it out. I REALLY hope that nothing is seriously wrong, because there is nothing wrong with the computer performance wise. Only damage is the scratches/dent on the top of the computer and this clicking noise.
 
jp93 said:
Some more info,

Letting the computer sit still, the noise does not occur. It only happens when I am typing and then stop, or when I tilt/move the computer. All lighting works, apple logo on the back lights up, screen is perfectly fine.

I set up a genius bar appt for tomorrow, hopefully they can figure it out. I REALLY hope that nothing is seriously wrong, because there is nothing wrong with the computer performance wise. Only damage is the scratches/dent on the top of the computer and this clicking noise.
Click to expand...

Apple are gonna take advantage of you. Just phone your home or contents insurance provider, see if you're covered. THEN take it in and get a quote for repair from apple.
 
If you paid with a credit card, the card may offer accidental damage and theft coverage for 90 days after a purchase. Couldn't hurt to check with them, too.
 
Hmm, how would I go about doing that?

UPDATE

Just phoned my dad, we paid for it with an AMEX card. Does AMEX have accident assurance?
 
jp93 said:
Hmm, how would I go about doing that?

UPDATE

Just phoned my dad, we paid for it with an AMEX card. Does AMEX have accident assurance?
Click to expand...

I think they do, but I also believe it is a optional service that you have to sign up for when you sign up for your card. You can always call and ask.
 
so it would seem things are going to be ok

note to self, don't position MBP below heavy object precariously being put on shelves.
 
rmbrown09 said:
so it would seem things are going to be ok

note to self, don't position MBP below heavy object precariously being put on shelves.
Click to expand...

File it under the "no ****, sherlock" file for future reference. :p
 
Last edited by a moderator:
actually, I was placing the object on the shelf, and it slipped out of my hand. Completely my fault, but still made me mad.

I have another question, can Apple replace aluminum part of the computer that actually shows the damage? Ill take a picture and post it to show you what I mea.
 
jp93 said:
actually, I was placing the object on the shelf, and it slipped out of my hand. Completely my fault, but still made me mad.

I have another question, can Apple replace aluminum part of the computer that actually shows the damage? Ill take a picture and post it to show you what I mea.
Click to expand...

I think the case can be replaced on nay part really, bottom is obviously the easiest to replace.

But Everything can be replaced externally I believe. I had a friend spill tea in their 13", her dad took 6 hours and took out the keyboard, cleaned it out and replaced it.

External cosmetic stuff is normally repairable. With enough money
 
Heres a picture of the casing

photo.jpg
 
I already read that, thank you for the link though. I'm hoping for less than a grand it can be too. However, I'd prefer them to fix the internals. If the case an be fixed for under that, great. However if it cant I will be buying the speck seethru satin and it will look fine.
 
I'm not about to void the warranty on my 2 day old computer. I'll let Apple take a look and give me a quote then file a claim with Amex
 
jp93 said:
I'm not about to void the warranty on my 2 day old computer. I'll let Apple take a look and give me a quote then file a claim with Amex
Click to expand...

You are able to do as much as replace the HD yourself or upgrade the RAM without voiding it. Just opening the bottom won't do anything either.
 
hmm, well I apologize for my response. I just dont feel that my technical abilities are strong enough to do that and be able to assess any sort of problem.
 
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