All you had to tell the girl is that you did a restore before you came in (if you did, and you should have) and you set it up as new.
She would have said OK and just got you a new phone, but since you didnt do that she would have to, they must check if it was just a bad settup. You can do it first, or they will do it.
Then they will give you a new phone
She would have said OK and just got you a new phone, but since you didnt do that she would have to, they must check if it was just a bad settup. You can do it first, or they will do it.
Then they will give you a new phone