(Fixed in 11.0.2) Iphone 8 plus crackling static noise in earpiece during calls

Discussion in 'iPhone' started by vask, Sep 22, 2017.

  1. vask, Sep 22, 2017
    Last edited: Oct 4, 2017

    vask macrumors member

    Joined:
    Sep 22, 2017
    Location:
    London
    #1
    Is anyone else experiencing a crackling static noise from the earpiece during facetime or cellular calls? Strange thing is this noise happens randomly, roughly 1 in 3 calls. This is happening on iphone 8 plus.

    UPDATE: Fixed in 11.0.2
     
  2. OTACORB macrumors 6502a

    OTACORB

    Joined:
    Jun 21, 2009
    Location:
    Central, Louisiana
    #2
    I've not experienced this. I've received and made several calls and it's been crystal clear!
     
  3. vask thread starter macrumors member

    Joined:
    Sep 22, 2017
    Location:
    London
    #3
    Just to add: this is UK bought phone, if that makes a difference. However, due to the fact that it happens during facetime calls as well, it is probably not a cellular modem problem.
     
  4. JoaoF macrumors member

    Joined:
    Apr 3, 2011
  5. vask thread starter macrumors member

    Joined:
    Sep 22, 2017
    Location:
    London
    #5
    Good to know there is at least 3 of us now (another user in the UK release thread). More likely to be a software issue I guess
     
  6. Creep89 macrumors 6502

    Joined:
    Mar 9, 2012
  7. JoaoF macrumors member

    Joined:
    Apr 3, 2011
    #7
    I was trying to perfom a hard reboot to see if it would solve this problem
    But I can't seem to find the propper button combo
     
  8. cleebrown93 macrumors regular

    Joined:
    Oct 15, 2015
  9. Applefan4515 Suspended

    Applefan4515

    Joined:
    Sep 19, 2016
    #9
    Hold power and volume down. If that ain’t it it’s power and volume up. I forget which one it is.
     
  10. allthingsapple! macrumors regular

    Joined:
    Sep 4, 2014
    #10
    I've noticed this the past few months on my 7 plus but not on my 8 just yet.
     
  11. JoaoF macrumors member

    Joined:
    Apr 3, 2011
    #11
    Doesn't work. It summons the SOS screen.
    In another post someone said:
    1. Press and release Volume Up
    2. Press and release Volume Down
    3. Hold Power until Apple logo appears
    But I can't make it work
     
  12. Applefan4515 Suspended

    Applefan4515

    Joined:
    Sep 19, 2016
    #12
    Hmm your right. That’s what it use to be. Just tried it myself and accidentally called 911
     
  13. blairian89 macrumors 6502

    blairian89

    Joined:
    Dec 5, 2016
    Location:
    Texas
    #13
    No issues with sound quality on mine. Most of the time static or odd noises are going to be the fault of your carrier or the connection on the phones.
     
  14. palmerc2 macrumors 65816

    palmerc2

    Joined:
    Feb 29, 2008
    Location:
    Los Angeles
    #14
    Press and hold sleep / wake and home button.
     
  15. vask thread starter macrumors member

    Joined:
    Sep 22, 2017
    Location:
    London
    #15
    It happens during facetime calls as well so carrier can be ruled out.
     
  16. JoaoF macrumors member

    Joined:
    Apr 3, 2011
    #16
    T
    That's not the solution
     
  17. blairian89 macrumors 6502

    blairian89

    Joined:
    Dec 5, 2016
    Location:
    Texas
    #17
    Interesting...keep testing it out and worst case, do a swap at the store and hopefully that will solve your concerns...
     
  18. vask thread starter macrumors member

    Joined:
    Sep 22, 2017
    Location:
    London
    #18
    Another interesting thing is that on speakerphone there is no crackling from the earpiece so the speaker itself doesnt seem to be physically defective. I wonder if display models are setup for calls, would want to test before swapping as other aspects of the phone are without defects.
     
  19. Ngamtns706 macrumors regular

    Joined:
    Sep 21, 2015
    #19
    Experiencing here. Those hard resets combos don’t work btw. But I did a wipe and restore from icloud. Very annoying sound in earpiece.
     
  20. JoaoF macrumors member

    Joined:
    Apr 3, 2011
    #20
    Did the wipe and restore solve it?
     
  21. ctbaz macrumors member

    Joined:
    Aug 20, 2014
  22. pat500000 macrumors 604

    pat500000

    Joined:
    Jun 3, 2015
    #22
    Can u video record it or something?
     
  23. ctbaz macrumors member

    Joined:
    Aug 20, 2014
    #23
    After doing a hard reset the static went away

    To do a hard reset click volume up then down, then hold the power button until it resets
     
  24. Ngamtns706 macrumors regular

    Joined:
    Sep 21, 2015
    #24
    I restored it after a clean wipe, played some loud music on it to “break it in” and made a couple of calls and haven’t heard it anymore but haven’t done really any hd voice calls. I think it did solve it but small sample size.
     
  25. Alexander.Of.Oz macrumors 68000

    Alexander.Of.Oz

    Joined:
    Oct 29, 2013
    Location:
    Adelaide, Australia
    #25
    It sort of is! You just need to hold the power button, on the top right side of the iPhone 8 plus, but for a few seconds!

    I had a lot of static as I called Vodafone yesterday, arranging the porting of my number, but in another call to my wife it was crystal clear. I put the initial crackling down o the cheap headsets they use in the Mumbai call-centres!
     

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