iPhone 8(+) (Fixed in 11.0.2) Iphone 8 plus crackling static noise in earpiece during calls

Discussion in 'iPhone' started by vask, Sep 22, 2017.

  1. blairian89 macrumors 6502

    blairian89

    Joined:
    Dec 5, 2016
    Location:
    Texas
    #26
    I have not experienced myself, but for what it's worth, I always do a full wipe and restore before ever using the phone right out of the box. Is it crazy? Probably. Perhaps this is why I didn't experience this.
    --- Post Merged, Sep 22, 2017 ---
    https://support.apple.com/en-gb/HT201412

    Direct from Apple's website. Yes, that is the correct solution.
     
  2. Tsquare macrumors member

    Joined:
    Feb 10, 2008
  3. vask thread starter macrumors member

    Joined:
    Sep 22, 2017
    Location:
    London
    #28
    It comes back, given that it doesn’t happen every single time. It is random in nature but I get it at least 1/3 of the time.
     
  4. pat500000 Suspended

    pat500000

    Joined:
    Jun 3, 2015
    #29
    Is this like short term fix? Or is this problem just happens randomly?
     
  5. dhc921 macrumors newbie

    Joined:
    Aug 18, 2009
    #30
    Mine is not just during the call. A light squeeze on the ear piece on the screen and the back there is a creaking noise. Anyone experiencing the same? I am taking it back to Apple. Hopefully this is not a wide spread problem.
     
  6. Ngamtns706 macrumors regular

    Joined:
    Sep 21, 2015
    #31
    No I don’t hear that... I’m giving it some time. Have not heard since reset
     
  7. antair, Sep 22, 2017
    Last edited: Sep 22, 2017

    antair macrumors newbie

    antair

    Joined:
    Sep 22, 2017
    #32
    I have the same issue :( iPhone 8 Plus (US)

    Update:

    looks like a hard reset did the trick. Will observe further.
     
  8. Phonzoxd macrumors 6502a

    Joined:
    May 28, 2013
    #33
    I usually dont make calls, but i dont want a faulty device either, so i called my sister to test the quality, and it all sounds good to me, but that was just 1 try.
     
  9. jtwlbz macrumors 6502a

    Joined:
    Dec 23, 2014
  10. JOHNGAETANO macrumors 6502

    JOHNGAETANO

    Joined:
    Jan 3, 2002
    Location:
    Akron, Ohio
    #35
    I had it, returned phone for a new one. All fine now. It was bad.
     
  11. MOTiiVHATE` macrumors regular

    Joined:
    Oct 4, 2015
    #36
    8+ Experiencing this as well. A hard reset did NOT seem to make a difference. I will give it some time to see if an update fixes the issue.
    --- Post Merged, Sep 22, 2017 ---
    Odd that it doesn’t happen on speaker though.
     
  12. blackberrycubed macrumors 6502a

    Joined:
    Feb 26, 2013
    #37
    have crackling on BT and ear piece. Doing hard reset now.
     
  13. LorQ1027 macrumors regular

    LorQ1027

    Joined:
    Sep 18, 2014
    Location:
    San Francisco, CA
    #38
    8+ here. 256 gb.
    I’m experiencing this as well. It’s not loud but it’s annoying. Hopefully it will go away. I’m in the Bay Area. Is the only way to fix this a hard reset?
     
  14. blackberrycubed macrumors 6502a

    Joined:
    Feb 26, 2013
  15. LorQ1027 macrumors regular

    LorQ1027

    Joined:
    Sep 18, 2014
    Location:
    San Francisco, CA
    #40
    Sorry to ask again if it’s been asked, but how do you do a hard reset?
     
  16. Septembersrain Contributor

    Septembersrain

    Joined:
    Dec 14, 2013
    Location:
    Texas
    #41
    Volume up, then volume down, then hold power until you see Apple logo.
     
  17. ctbaz macrumors regular

    Joined:
    Aug 20, 2014
    #42
    Ah seems hard reset only solved the issue temporarily
     
  18. Jgpsolo, Sep 23, 2017
    Last edited: Sep 23, 2017

    Jgpsolo macrumors newbie

    Joined:
    Sep 23, 2017
    #43
    I am experiencing this. It is a high-pitched crackle like an audio pop that happens in the earpiece top speaker intermittently during calls. Some calls are fine and others crackle. It is not audible on earphones or on speakerphone, only through the earpiece. The caller on the other end doesn’t hear it.

    I don’t know whether this is hardware or software related, but one thing that made me think it’s software related is that if you switch on to speakerphone for a few seconds then back to earpiece, the crackles resolve for the duration of the rest of the call. If this was a hardware issue with the earpiece, doing this shouldn’t make a difference.

    8 Plus 256GB, UK on O2 (but not a carrier issue)
     
  19. benashhug macrumors member

    Joined:
    Apr 10, 2010
    #44
    Also getting it, almost like a ticking noise. UK 8+, hard reset not fixing it. Guess it’s back to Carphone Warehouse
     
  20. Jgpsolo macrumors newbie

    Joined:
    Sep 23, 2017
    #45
    Spoke to Apple this morning. It’s not something the local team is aware of as an issue yet, and this is the only emerging thread I can find on the internet so far. They have advised restoring the phone to factory settings and setting up again via iCloud backup. I’m giving it a go now for you guys and will report back.
     
  21. Ngamtns706 macrumors regular

    Joined:
    Sep 21, 2015
    #46
    That seemed to work for me but I haven’t made many calls since doing it. My closest Apple store is 1.5 hours away so I really hope it works. I doubt apple will mail me a replacement? Plus I don’t really wanna go through the hassle.
     
  22. RS6Quattro macrumors newbie

    Joined:
    Sep 23, 2017
    #47
    Hi!
    Sorry for my bad English, i hope you can understand a little bit ... i have the same Problem here in Germany with a space grey iPhone 8 32 GB. I checked the Problem with the Crackling directly but in the first Moment i thought, the Telephone from my Client is bad. But then i noticed its a permanently Problem and i contacted Apple.

    The Women there told me, they never heard about the Problem and then they want to sell me the Story, its because of the Weather she also has this Problem with a iPhone 7. But they offered me, that Apple will contact me 12 hours later.

    So today i talked to a Supporter again, he also told me he never heard about that Problem and then he asked some Specialists at Apple with the conclusion that nobody ever had this Problem. It rembers me on VW and Audi, every Problem i had there is a sad isolated incident which only i had.

    I told the Supporter that i restored my iPhone to factory settings, the first hours i had no Problems but after some hours the Problem was again there. Then the Support told me to check, if the Problem is my Backup, but the Problem is also there if i use a clean new iPhone without personal Userdata, without using a Backup.

    I tried everything, resetting Network Settings also the global Settings, but nothing worked, its in all Networks from 2G, 3G and 4G LTE.

    So now i had the chance that the Aftersales Team will change my iPhone into a new one, but like i understand the Supporter i must send them the old one and after that i get a new one. I also think i will have same Problem again after the Exchange like it was at the Antenna-Gate with the robotic Voice.
     
  23. ABC5S Suspended

    ABC5S

    Joined:
    Sep 10, 2013
    Location:
    Florida
    #48
    This is actually the procedure. However when I tried it it didn’t work right away and I had to do it a few times. I think you have to press the volume up button and then down button quickly followed by the power button hold and then you should see the Apple logo. Give it a few tries. On the iPhone 7 or iPad Pro second version it’s the old way.
     
  24. Ngamtns706 macrumors regular

    Joined:
    Sep 21, 2015
    #49
    Yes good point. Turning the speakerphone on then off seems to make it go away for that call. Guess that is one way to go about it until next upgrade. I wonder if a software update will fix it.
     
  25. danlocke macrumors member

    danlocke

    Joined:
    Oct 8, 2011
    Location:
    UK
    #50
    Same issue here with my 8+ on GiffGaff. Toggling speakerphone also resolves it for me, so hopefully, a software update will deal with it.
     

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