iPhone 8(+) (Fixed in 11.0.2) Iphone 8 plus crackling static noise in earpiece during calls

Discussion in 'iPhone' started by vask, Sep 22, 2017.

  1. RMP28 macrumors member

    RMP28

    Joined:
    Sep 24, 2017
    #226
    It’s doing my head in! I just want it fixed haha. I’m sitting here at work and as I’m typing this a girl walked past me clicking her tongue randomly and my head spun around! This clicking is going to haunt my dreams!
     
  2. eterem macrumors newbie

    Joined:
    Sep 24, 2017
    #227
    1) Has anyone reproduced this on iOS 11 on an older device? That way we can figure out if it is related to iOS or to the combination of iOS+iPhone 8/Plus.
    2) Seems like everybody with iPhone 8 or 8 Plus is affected. Are there any reports of people who is not affected?

    To summarize: this manifests on calls (voice or wi-fi), only by using the earpiece, with every carrier on both iPhone 8 and iPhone 8 Plus. It does not happen while listening to music, voicemail, etc through the earpiece. Triggering the speaker can turn this effect on and off. In never manifests through the speaker or headphones. Hard reset and firmware restore do not make the issue go away.

    Worst case scenario: if it is hardware (which I think is unlikely), there is a consistent way to "fix" it, which means the developers can introduce a software "workaround" to patch the problem, even if the root cause is in hardware.
     
  3. jtwlbz macrumors 6502a

    Joined:
    Dec 23, 2014
    #228
    Try no celluar data no wifi. It maybe internet data crosstalks to speaker.
     
  4. BillyBobT Suspended

    Joined:
    Sep 22, 2017
    #229
    I would rather they fix the problem for sure than patch it
     
  5. eterem macrumors newbie

    Joined:
    Sep 24, 2017
    #230
    If it is a software problem, it can be fixed. If it is a hardware problem (which is unlikely, but possible), it can only be fixed by recalling the devices. Instead, they could introduce a software patch that "masks" the problem, so the hardware would still be affected, but for the end user the problem will go away.
     
  6. BillyBobT Suspended

    Joined:
    Sep 22, 2017
    #231
    No thanks. For the money I spent. I want it right the way it's suppose to be.
     
  7. PBz macrumors 68020

    PBz

    Joined:
    Nov 3, 2005
    Location:
    PVB, Florida
    #232
    IMO they damn sure are about Butterfly keyboards..
    --- Post Merged, Sep 24, 2017 ---
    Issue on Plus & non-Plus sign it isn’t hardware? I don’t know enough about similar parts in both phones.
    --- Post Merged, Sep 24, 2017 ---
    The similar threads at end of this one are interesting.
     
  8. Jgpsolo macrumors newbie

    Joined:
    Sep 23, 2017
    #233
    If problems like this can arise in an established iPhone format, I’d personally be more concerned about the likelihood of issues after a total redesign.

    I chose evolution not revolution for this product cycle at least and agree software seems more likely than hardware. I did exchange my handset as live close to an Apple Store. The new one also shares the crackling issue.

    Apart from that annoying issue, the phone itself is great. I hope it gets resolved soon and have also reported it via the provided link to assist Apple.
     
  9. Dlanod, Sep 25, 2017
    Last edited: Sep 25, 2017

    Dlanod macrumors 6502a

    Joined:
    Jul 11, 2008
    Location:
    UK
    #234
    Extensive testing with voicemail shows that it seems completely random except that toggling the speaker always introduces the problem and toggling it again (during a single call) randomly cures it too. So as others have said, there is definitely a link with the speaker phone.
     
  10. JLeal, Sep 25, 2017
    Last edited: Sep 25, 2017

    JLeal macrumors member

    Joined:
    Sep 25, 2017
    #235
    Hi everyone. This is my first message in macrumors.

    I noticed the crackling, intermitent crispy noise inside the earpiece of my silver iPhone 8 256 GB since the first day (sept 22), both during audio facetime and cellular calls, randomly, (say half of the calls).

    Today, after reading this post, as soon as I noticed the noise during a call I switched on and off the speaker to see if it worked and the noise was gone, not there anymore during that call.

    So it seems that the on/off speaker trick actually works, therefore I conclude it's a strictly software issue.

    Hopefully Apple is aware and can solve it by an iOS 11 update or something.
     
  11. sky12345_ macrumors newbie

    sky12345_

    Joined:
    Sep 25, 2017
    #236
    bought in NL, same issue....
     
  12. FrancisWade, Sep 25, 2017
    Last edited: Sep 25, 2017

    FrancisWade macrumors newbie

    FrancisWade

    Joined:
    Sep 24, 2017
    #237
    I've contacted Apple support this morning and the technician told me something new: he was having difficulties in hearing what i was saying and we ended speaking throught another phone (my office number).

    Since then i've already restored my phone with store definitions and both problems remain, that means i'll ask for a substitution. Usually i'm very comprehensive but there can't be such problems with a premium equipment like this one. My Iphone 6S was working perfectly, i can't keep this one this way.
     
  13. Mirbogat macrumors newbie

    Mirbogat

    Joined:
    Sep 23, 2017
    #238
    I don't have the Facebook app and still getting the static sound.
     
  14. Dlanod macrumors 6502a

    Joined:
    Jul 11, 2008
    Location:
    UK
    #239
    I also have an iPhone 8 that I’m returning due to a screen issue and it’s exactly the same. Seems very widespread albeit intermittent and seemingly random apart from the speaker phone toggle. And carrier agnostic - I’ve tried two different carriers.
     
  15. RS6Quattro macrumors newbie

    Joined:
    Sep 23, 2017
    #240
    Some Minutes ago i had contact with Apple again, they go the easy Way and the "Apple Specialist" told me again, they never heard about that Problem. They told me i should return my iPhone and get my Money back and my Problem is solved.

    At the Beginning of the Call i had this Crackling Sound, i switched to the Loudspeaker for 10 Seconds and back and everything was fine for the rest of the Call. So i also think its a Software Bug. Switching Voice over LTE off did not fix my Problem, this was the first what i tested on Friday.
     
  16. vask thread starter macrumors member

    Joined:
    Sep 22, 2017
    Location:
    London
    #242
    We need macrumors to post this on the front page (given this is a widespread issue) to get apple’s attention. Otherwise they will keep playing the denial game.
     
  17. cabin8 macrumors member

    Joined:
    Sep 24, 2017
    #243
    Can anyone report it? I've already called apple several times, but they do not seem to be giving any special importance to the thing ...
     
  18. Ngamtns706 macrumors regular

    Joined:
    Sep 21, 2015
    #244
    Yeah I sure in hell am not getting the x if they can’t resolve this lol.
     
  19. cabin8 macrumors member

    Joined:
    Sep 24, 2017
    #245
    When I call apple, ginius argues that there is currently no official communication from Apple about the problem ...
     
  20. Phonzoxd macrumors 6502a

    Joined:
    May 28, 2013
  21. FrancisWade macrumors newbie

    FrancisWade

    Joined:
    Sep 24, 2017
    #247
    Front page will stop the “negation mode”.
     
  22. Ngamtns706 macrumors regular

    Joined:
    Sep 21, 2015
    #248
    Will front page help? Hopefully other outlets pick it up today.
     
  23. talwarsirav macrumors newbie

    Joined:
    Apr 25, 2016
    #249
    I am experiencing the same on my iPhone 6s since I installed iOS 11.
     
  24. TechnicallyTee macrumors 68000

    TechnicallyTee

    Joined:
    May 14, 2013
    Location:
    Atlanta
    #250
    Not experiencing anything on my 8 Plus. Would like to keep up with the thread though.
     

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