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Speccing out a machine is the choice of the consumer. That's the not the initial price of the machine. Furthermore Apple's 4 year repair program does not include the 15". VAT is not something to fault a company over. That fault lies on the country in question that creates the VAT.
he never said 4500 is the initial, but people do spec them to that price point, you asked where is that outrageous price come from, and i provided you with an answer. and in case of europe, VAT makes it higher. it was never a debate of whos fault it is, but VAT does justify why prices for a macbook is even more outrageous in europe.
 
Im of the belief that Apple should stand behind their products for 3 years at the very least. 🥺
 
Why is it a loss for the consumer? Apple is already replacing the defective products and has been for years. 🤷🏾‍♂️
im guessing a lot of people here think they cant actually get a free replacement? if apple is replacing defective units then i agree there isnt much to complain about
 
Im of the belief that Apple should stand behind their products for 3 years at the very least. 🥺
In Australia, consumer law ties the warranty to the value of the product. So a MacBook Air would have longer warranty than the statutory 12mths. Apple thinks their on the hook for, but less than a MacBook Pro. In fact my iPhone 11 Pro Max has a roughly 3yr warranty based on the AU$2400 asking price.
 
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In fact my iPhone 11 Pro Max has a roughly 3yr warranty based on the AU$2400 asking price.
More,..and you don't even need the up sold "Applecare" product. I can't believe consumers in Australia actually pay for an extended warranty, when it is actually free as a consumer. Consumer Law ALWAYS overrides any company's so-called warranty.
 
Im of the belief that Apple should stand behind their products for 3 years at the very least. 🥺

I had a mid-2011 iMac 21.5” and when it was just over three years old I had a pink line running horizontally across the display.

Took it into a local authorised Apple reseller and they looked at it for £30. Apple wanted something like £500 to replace it.

Used consumer law and argued that I had looked after it & that it should last longer than three years.

End result? Got it replaced for the £30 it cost me to have it looked at.
 
I'm not sure if it's a win or a loss. It's perfectly plausible that this was not accounted for in the design phase or was not revealed in testing so it wouldn't be entirely fair if they got blamed under the current laws. On the other hand, it screwed over everyone who got a defective unit. There should be regulations on these kind of widespread issues where if a certain percentage of units gets the same defect within a certain number of years, it would automatically trigger a free recall.


That's the problem. With design defects like these the issue doesn't show up until years after you buy it and by then it’s long past either the return or warranty window.
This is exactly what the EU 6 year warranty addresses . Pre existing design flaws leading to early product failure and what might be considered planned obsolescence
 
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So in America, so long as your shoddy product doesn't fail within the warranty period and doesn't endanger life you can get away with selling shoddy products so long as you can stand in front of a judge and say with a straight face that you didn't know it was going to fail? That's some excellent consumer protection laws you guys have!
 
It do hurt when you see a Trillion dollar company get away with a defect that is very obvious and many consumers are affected by this issue. Consumers who bought this expensive machine that couldn’t last longer than 2 years because you just open and close the lid many times (which is the basic functionality of a portable computer).

For those who have sided with Apple on this issue. Flexgate doesn’t only happen on 2016-17 models, it has already occurred on 2018-19-20 even the newer M1 models because Apple hasn’t changed the design from 2016.







View attachment 1809019
That also happened with my iPad, and I promise you its not the cable fault.
 
“Low quality build” is not something for which you can sue in Judge Davila’s jurisdiction, as long as the machine is works the way it is supposed to during its warranty period, which is the time period that the consumer can reasonably expect the machine to work for its intended use, apparently.
I don't know about the US, but in Europe, consumers rights extend beyond a 1-year warranty period. I believe it's 5 years. If you sell something and it breaks in 5 years due to how it was manufactured, you're still liable to fix it.
 
If companies are rquired to offer repairs afdter warranty for free they will simply estimate the repair costs and add them to the price of all machines to cover the anticipated costs; just as is done for what the estimated costs will be for warranty repairs. If you compare the price of a MBP in the EU vs the US, ex VAT, where are they cheaper?
TINSTAAFL
In Europe they are, and Apple's not 'adding the cost' as you described. Besides, it'd simply be cheaper for Apple to learn from its mistakes and fix defects and make their products incrementally more reliable, and to be fair, on some products I've found this. In the early days of iPhone, it was almost a given for me to have Apple replace my iPhone at least once due to one fault or another. But in the last 4 years, I've not once taken any of the last 4 generations of iPhones in for repair.
 
That effectively increases the warranty period. You can bet that Apple would make up for that with even higher prices.

If companies are rquired to offer repairs afdter warranty for free they will simply estimate the repair costs and add them to the price of all machines to cover the anticipated costs; just as is done for what the estimated costs will be for warranty repairs. If you compare the price of a MBP in the EU vs the US, ex VAT, where are they cheaper?
TINSTAAFL

Nope - Apple products will already by priced at the highest amount that the market will bear. If they could increase their prices without having a negative effect on the bottom line, they would have done so already.
 
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im guessing a lot of people here think they cant actually get a free replacement? if apple is replacing defective units then i agree there isnt much to complain about
My MBP 15" 2018 had the cable issue. Had I not had AppleCare, the repair would've been hideously expensive. And, yes, the computer did cost over 4000 € when I bought it.

No, I do not think Apple should pay any compensation in money. Apple should just repair the defective units without cost.

But as has been pointed out several times in this thread, this all depends on the jurisdiction. AU/NZ consumer legislation may be the tightest, and even in the EU Apple should either give some compensation (lower repair cost) or admit that its computers are not designed to last more than two years. (And even within the EU the interpretation is different in different countries despite the same directives being behind national legislations.)
 
And a loss for the consumer. Why would you cheer this?
How is it a loss for the consumer??? You buy a product with a certain length of warranty...and then it is a loss when something fails outside of that warranty period? What's your solution...indefinite warranty? Perhaps you should give Willy Wonka a call...I hear he sells an everlasting gobstopper!

Things do wear out you know...do you feel it is a manufacturer's obligation to provide endless repairs/replacements for free? Because all that will happen is that prices will rise directly in proportion to the length of warranty increase...it's basic economics!

EDIT: apologies to cmaier and probably others who made the same point...I didn't read the thread before posting my response
 
I‘m sick of Apple selling iMacs with failing hard drives. Or MacBook Pros with failing discrete graphics. Or Mac Pros wits hardware issues. Or laptops with malfunctioning keyboards. Need I go on? Apple’s hardware quality has really plummeted over the last decade.
I gave up on them after the 2003 iBook with failing logic board and extended replacement programme, 2005 12" PowerBook with failing logic board, no programme, 2008 MacBook Pro just before unibody with failing logic board and extended programme.

I don't really feel the quality has come down. Just that it was always subject to a lot of known flaws. Hell in NZ they even replaced all of the duckbill adapters for the power bricks going back to about 2003 a few years ago.

By comparison I've never had any fault with a Windows laptop after four Dells and five Surface products since I used Macs. To be fair, one 2010 MacBook Air is still going strong, well, still going, without ever a fault.
 
I wouldn’t but im sure Apple will do everything it can to make it right. If you don’t like it you can always return it
Apple designs more recent products to last just long enough to pass the AppleCare period. You will mostly likely notice issues only after all warranties are expired. This is usually 2-3 years after the purchase.
 
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I'm not sure if it's a win or a loss. It's perfectly plausible that this was not accounted for in the design phase or was not revealed in testing so it wouldn't be entirely fair if they got blamed under the current laws. On the other hand, it screwed over everyone who got a defective unit. There should be regulations on these kind of widespread issues where if a certain percentage of units gets the same defect within a certain number of years, it would automatically trigger a free recall.


That's the problem. With design defects like these the issue doesn't show up until years after you buy it and by then it’s long past either the return or warranty window.
In the USA, as with other countries, there is a “warranty of merchantability” or “implied warranty” that goes beyond anything a manufacturer or professional seller states explicitly in a written warranty. It basically states that goods must be fit for the ordinary purposes for which such goods are used. To disclaim the warranty the manufacturer/seller has to state the sales is “As Is”.

https://en.wikipedia.org/wiki/Implied_warranty
 
There’s a repair program in place.



They may or may not do so. The judge told them that the law requires them to do so, if they want to win.
The repair program only covers 2016 13” models. As a full time repair technician, I have personally seen this issue with devices as new as the 2019 16” MacBook Pro. This is still an issue and Apple needs to foot the bill and figure this out. Not the consumer.
 
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What is wrong with this judge its clear the computer has a low quality build
What’s wrong with this statement? A defective wire in some devices is nowhere close to the same thing as low quality build-it is a defective wire. That is just common sense.
It would be actually relevant to hear what is the percentage of devices defined by some 3%, 5% and that is more indicative of a supply chain issue delivering substandard parts. If the some was 50% a recall would be indicated as opposed to a free repair program (try free repairs with dell or LG, won’t get it)
So perspective here

also, what is the logic on not including the 15 inch? Is the some really small, does it only occur on third party repaired devices? Makes no sense
 
More proof that Apple ultimately doesn’t care about its customers.

I have some news for you. Probably better sit down for this.

Ready?

Here's your Red Pill:

Apple is, in fact, a global megacorporation focused on profits and bringing value to its shareholders.

It does not "care" about its customers.

Any customer-focused / customer-beneficial behavior is purely in service to their brand image and is done with an eye towards profit and shareholder value maximization.
 
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