I will never purchase another laptop from Apple again.
Valid point but context is important. It's not a rare or one-off case. The issue is systemic but it depends on what thresholds one sets to define the issue as systemic. Currently the Flexgate thread has an anecdotal poll with just under 50% reporting this as an issue. I am one of them. I would argue, warranty or not, the widespread nature of the issue indicates a design flaw. I spent just over C$4k including AppleCare on my 2016 15" MBP (purchased in 2017). They have a repair program for this issue only for 2016 13" models when in fact they are fully aware that it affects 13" and 15" machines 2016 model year all the way upto current M1 machines, it seems. I don't want compensation from Apple I just want them to be consistent and extend the repair program to cover all machines that are affected. They did it with the keyboard replacement program, they should do it for this as well. Consistent.How is it a loss for the consumer??? You buy a product with a certain length of warranty...and then it is a loss when something fails outside of that warranty period? What's your solution...indefinite warranty? Perhaps you should give Willy Wonka a call...I hear he sells an everlasting gobstopper!
Things do wear out you know...do you feel it is a manufacturer's obligation to provide endless repairs/replacements for free? Because all that will happen is that prices will rise directly in proportion to the length of warranty increase...it's basic economics!
EDIT: apologies to cmaier and probably others who made the same point...I didn't read the thread before posting my response
Yes, but hardly anyone would try to spend the time and money to sue Apple for a computer repair, not to mention the vagueness of the language “ordinary buyer’s expectations” giving some leeway to Apple’s lawyers.In the USA, as with other countries, there is a “warranty of merchantability” or “implied warranty” that goes beyond anything a manufacturer or professional seller states explicitly in a written warranty. It basically states that goods must be fit for the ordinary purposes for which such goods are used. To disclaim the warranty the manufacturer/seller has to state the sales is “As Is”.
https://en.wikipedia.org/wiki/Implied_warranty
That's why these type of cases are typically handled by class action lawsuits. It only takes one person (or maybe a few?) to have an actionable cause and through their attorneys apply to a court for class action status. Although it would be funny to see Apple's attorneys pulled into small claims court.Yes, but hardly anyone would try to spend the time and money to sue Apple for a computer repair, not to mention the vagueness of the language “ordinary buyer’s expectations” giving some leeway to Apple’s lawyers.
3.5 yearsWell that’s good! They replaced the screen out of the one year warranty? How many years had it been since purchasing? Thank you
Consistency...that I can't argue with! But the whole "design flaw" argument...that - to me at least - is a bit of a stretch. The warrant period is there for a reason and when you agree to buy a product you agree to those terms. If, post warranty period, a design flaw emerges, I don't see that any of us would have a right to complain that it should be covered. That is literally what the warranty is for...to cover any faults for a period of time.Valid point but context is important. It's not a rare or one-off case. The issue is systemic but it depends on what thresholds one sets to define the issue as systemic. Currently the Flexgate thread has an anecdotal poll with just under 50% reporting this as an issue. I am one of them. I would argue, warranty or not, the widespread nature of the issue indicates a design flaw. I spent just over C$4k including AppleCare on my 2016 15" MBP (purchased in 2017). They have a repair program for this issue only for 2016 13" models when in fact they are fully aware that it affects 13" and 15" machines 2016 model year all the way upto current M1 machines, it seems. I don't want compensation from Apple I just want them to be consistent and extend the repair program to cover all machines that are affected. They did it with the keyboard replacement program, they should do it for this as well. Consistent.
only to those affected...And a loss for the consumer. Why would you cheer this?
So if your laptop was affected you would happily smile and skip into the apple store and toss them your money right?only to those affected...
Note I said European, not EU. Also there are 2 separate protections you're conflating. EU law requires 2 year warranties from the seller (note, seller, not manufacturer). However, beyond this 2 year warranties, there are further protections on products breaking where it is due to how it was manufactured, which vary from place to place, and tends to be in the 5 to 6 year mark.How much more are you willing to pay? Apple sold ~20 million MBPs last year. For sake of argument, lets assume 5% per year suffer a failure that costs $500 to fix. That's about $500M in expenses, spread out over 20 millon machines works out to an extra $25 per year, so two additional years would add $50 to each MBP. Personally, I'd gladly see Apple hike their prices $50 or so but give a 3 year bumper to bumper warranty plus tech support, since I buy Applecare anyway.
Do you have a reference for a 6 year warranty requirement? If that is teh case it would be cheaper to buy a MBP in Portugal than in the US + Applecare since Apple has a worldwide warranty.
As I understand it, the EU mandates a 2 year period for goods sold in teh EU. It is not a manufacturers warranty, but rather from the trader. So if you by a Mac at FINAC then you need to go back to them to get it fixed, not Apple. You can still go to Apple during their waranty period. If you live in Portugal but bought it from a store in Germany you need to ship it there to get it serviced. If it is defective then you don't have to pay shipping, but may have to pay upfront and request a refund. The real kicker, though, is defects that appear within 6 months are assumed to have been their from the date of purchase, after that the trader can ask you to prove it existed at time of purchase for you to get free repairs, repalcement or refund.
Then why are baseline prices higher? Warranty costs are one part of what goes into determing the list price of any product, a company would be stupid not to and take a hit on the bottom line, and Aplle may be many things but they aren't stupid in terms of making a profit.
Sure products get better generally as more experience is gained in manufacturing them; and getting a rep for quality never hurts.
I did not say they would increase their prices, but that the current prices include some amount to account for any additional warranty costs due to local regulations, along with costs of localization, distribution, etc. How much is debatable, but otherwise it is just simple cost accounting.
Note I said European, not EU. Also there are 2 separate protections you're conflating. EU law requires 2 year warranties from the seller (note, seller, not manufacturer). However, beyond this 2 year warranties, there are further protections on products breaking where it is due to how it was manufactured, which vary from place to place, and tends to be in the 5 to 6 year mark.
As for why Apple products tend to be more expensive in Europe even after adjusting for tax (UK and EU prices include tax), it's to do with many factors, key amongst which is exchange rate risk. Apple needs to mitigate exchange rate fluctuations and set prices above a floor to accommodate risks of drops in the value of currencies. In the UK for instances, there have been instances in the past where an iPhone was cheaper in UK than in the US (before tax) but given the currency volatility, Apple's effectively set their internal exchange rate for the pound at around $1.2/£ in their pricing, given that the pound has fallen this low in recent times.
And yes, Apple includes expected costs of repairs in their operating costs and their prices will generally be higher than cost, but pricing is not driven purely by their costs. It's driven by price points they think consumers will pay. The amount Apple sets aside for repairs isn't huge enough to be a key driver in pricing.
Consistency...that I can't argue with! But the whole "design flaw" argument...that - to me at least - is a bit of a stretch. The warrant period is there for a reason and when you agree to buy a product you agree to those terms. If, post warranty period, a design flaw emerges, I don't see that any of us would have a right to complain that it should be covered. That is literally what the warranty is for...to cover any faults for a period of time.
Now, if it was a potentially dangerous issue (such as the infamous Samsung exploding battery) then I can see that there was potential endangerment during the whole period of use...which maaaaaaybe deserves compensation...but even then I don't think so. You can't put a claim in to an insurance company for the fact that, when you got on the plane to fly away on holiday, there was a risk you may have been hurt or killed...yes that risk was there (every time you get on a plane or in a car)...but nothing happened...so not sure how you would justify claiming for being put "at risk" when nothing actually happened.
Anyway...as I said...agree on the consistency...I just think it should have been consistently denied if it was outside of the warranty period and not, in any way, dangerous. Just my $0.02
Yeah, and even more evidence to Apple charging the maximum they think they can charge. Whilst Apple will be quick to adjust prices upwards on currency devaluation, they're not so quick to drop prices when the exchange rate rebounds. When the Pound Sterling dropped to around $1.2/£, Apple was quick to set prices at that level, but even though the Pound has stayed in the $1.35 - $1.45 range for eons now, Apple have mostly kept their prices priced at around $1.2/£ here. They already knew people were happy to pay that price, and the price difference is not high enough to warrant people crossing the Atlantic to buy their Apple products especially with COVID restrictions.Good point. I am not that familair with each EU countries rules.
Exchange rate risk certainly is one factor, and pricing as well as maintaining non-US accounts in Euros or Pound Sterling can help since that can be used to pay for things in teh EU and Uk.
Of course, I never claimed costs drive price, demand does. If Apple can get an extra $100 and meet their targets then they'll charge it; just like when I price my services it's base don what the market will bear at the time.
Oh no...a for profit company setting its price point at the maximum it thinks the market will tolerate!! What evil bas*ards who clearly studied Econ 101!Yeah, and even more evidence to Apple charging the maximum they think they can charge. Whilst Apple will be quick to adjust prices upwards on currency devaluation, they're not so quick to drop prices when the exchange rate rebounds. When the Pound Sterling dropped to around $1.2/£, Apple was quick to set prices at that level, but even though the Pound has stayed in the $1.35 - $1.45 range for eons now, Apple have mostly kept their prices priced at around $1.2/£ here. They already knew people were happy to pay that price, and the price difference is not high enough to warrant people crossing the Atlantic to buy their Apple products especially with COVID restrictions.
Yeah, and even more evidence to Apple charging the maximum they think they can charge. Whilst Apple will be quick to adjust prices upwards on currency devaluation, they're not so quick to drop prices when the exchange rate rebounds. When the Pound Sterling dropped to around $1.2/£, Apple was quick to set prices at that level, but even though the Pound has stayed in the $1.35 - $1.45 range for eons now, Apple have mostly kept their prices priced at around $1.2/£ here. They already knew people were happy to pay that price, and the price difference is not high enough to warrant people crossing the Atlantic to buy their Apple products especially with COVID restrictions.
Apple's repair programs are notorious for their restrictions and limitations to ensure that only a small percentage of the affected units will be repaired/replaced.I think its good. I'm sick of frivolous lawsuits. It's already stated that Apple had a repair program for this and took care of those affected.
Where I live it would not pass. Goods are required by law to last a "reasonable" amount of time, even if that means longer than warranty.
Some people think that pointing out an indisputably correct fact somehow means that you are saying you are happy about that fact.
”It’s raining today.”
”What?!?!? You like rain!?? What’s your problem, man?”
That’s simply not true.Apple's repair programs are notorious for their restrictions and limitations to ensure that only a small percentage of the affected units will be repaired/replaced.
How many frivolous lawsuits have there been in the past 5 years?
Bad call by the Judge. Apple should be including MBP 2017 models in their warranty programme. My screen had stage light but now it’s gone completely black. Flexgate is real. Latent design defect.
A class action lawsuit that Apple was facing over "Flexgate" issues affecting MacBook Pro displays has been dismissed by a California federal judge, reports Law360.
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Filed in May 2020, the lawsuit accused Apple of knowingly concealing an alleged flex cable display defect impacting some 13 and 15-inch MacBook Pro models. The judge overseeing the case said that because the defect appeared after the warranty period, Apple was not required to disclose it because it was not a safety issue.
While the lawsuit has been dismissed, the judge is allowing it to be amended. Plaintiffs will need to include an argument that the Flexgate issue was a safety hazard, as well as providing evidence that Apple "knew with certainty that the alleged defect would occur."
The Flexgate problem affected MacBook Pro models released in 2016 and 2017, some of which began exhibiting uneven lighting at the bottom of the screen after a few years. This "stage light" effect could lead the backlighting system to fail entirely.
Repair site iFixit found that the problem was caused by a delicate flex cable that was prone to wearing out and breaking after repeated opening and closing of the display.
Apple updated the design of the display flex cable with the 2018 MacBook Pro, and launched a free repair program in May 2019 that covered the 13-inch MacBook Pro models from 2016.
The now-dismissed class action lawsuit was seeking restitution for all costs attributable to repairing or replacing affected MacBook Pro models, and it called on Apple to expand the free repair program to cover 15-inch MacBook Pro models.
Article Link: 'Flexgate' Class Action Lawsuit Over Faulty MacBook Pro Displays Dismissed by Judge