Once I go in to return the boxes I will write back exactly what has happened so everyone has a clearer understanding of what to expect.Since you still have possession of one cable box, Spectrum lists that as still on your account. Once you turn it in and the system updates that information, you might lose the ability to view their cable programming. I hope not, but be prepared for that. My guess is that there is no TECHNICAL reason why a cable box would be required if you have compatible ATV and/or Rokus hooked up running the Spectrum app. I suspect it is just a money greed thing wherein Spectrum wants to get that extra $10/mo out of us. Cable/satellite companies are sleazy and at least borderline criminal in many cases. BTW, do NOT trust what any CSR from any company ever tells you. Most of the people working for CSR are not even in this country, and few of them know much about anything. It is not uncommon to talk to 3 CSR and get 5 or 6 different answers! The CSR follow scripts, and quite often those scripts are either outdated or flat wrong.