Dedicated to those who are still waiting for their BTO iMac
Ordered March 3 USA 3.06 8540
Shipped April 9 CA
Delivered April 10 MA
Died on April 14
Returned April 15
In Limbo April 16..
I was told by Sales person on April 14 that the replacement would be given priority treatment and overnight shipping. Received email from Apple with RMA within minutes. 19 hours later I received the Shipping label from FedEx for return of deceased iMac. Drove to FedEx on April 15 and dropped off iMac and entered into FedEx system 9:52 AM EDT.
I was told by several Apple reps that as soon as they received confirmation that FedEx had the iMac they would release the new one into production and I would see update on my order status. As of last evening there was no change so I called again (4th time) and was now told I have to wait until the iMac physically is received at the return facility (scheduled for April 17) according to FedEx tracking. I inquired why I was told differently by several other reps and he said they were incorrect in saying that. After further discussion he says the hold was released on build of the new system by support management and it should be in the process of being built.
At this point I figured I was banging my head against the wall and would check in the morning as assuredly the iMac would be built and the status would change and just possibly I would receive it by Friday, April 17. No such luck.... nothing has changed.
So I say to myself..... Self, you have learned 3 things from this experience
1. Apple products are not perfect.
2. Apple support is great and they are very pleasant BUT they do not have a real insight into what is actually going on.
3. I have to be patient, enjoy the upcoming weekend, and get ready to watch the Boston Marathon on Monday...