Free Lion upgrade with new Mac - doesn't work.

Discussion in 'Mac OS X Lion (10.7)' started by chemistry76, Jul 20, 2011.

  1. chemistry76 macrumors member

    Jun 22, 2011
    Plugged my info into:

    Tells me they can't Qualify my system - doesn't like my serial number.

    New iMac purchased 6/22/11.

    Anyone else having trouble?
  2. AmbiguousNinja macrumors regular


    Jun 15, 2011
    Where did you get your serial number? You might have pasted your UUID by accident. It should have no hyphens.
  3. Daniel97 macrumors 6502a

    Mar 6, 2011
  4. ApplePu macrumors regular

    Apr 3, 2010
    yeah, same here.....can't get it to work on both links..... :mad:
  5. gostan macrumors regular

    Jul 23, 2002
    West of Boston
    Mine free upgrade worked fine, once I copied my new IMAC serial number and cut and pasted it in the qualification serial number box. You need to be careful with the number 0 and the letter o if you are typing in your serial number.:apple:
  6. bigbowlofjelly macrumors member

    Jul 12, 2011
    Just done mine, all worked just going to restart and install now.
    Are you on the right page as im in uk and had to go to as the one you put says for server versions only
  7. Apothacarion, Jul 20, 2011
    Last edited: Jul 20, 2011

    Apothacarion macrumors member


    Oct 6, 2009
    Mine didn't work either... purchased on June 8th. However, I tried on my wife's purchased on June 6th and it worked fine. Already installed.

    In fact, when trying to do it now it only allows you to select Mac Mini or Mac Pro. Maybe in a few minutes everything will work itself out.
  8. KylePowers macrumors 68000


    Mar 5, 2011
    Thanks for the link though! Downloading now =D

    Edit: Purchased June 16th
  9. ApplePu macrumors regular

    Apr 3, 2010
    still no luck here....

    i bought my MBP on 8th of June from the Online Store.

    It just can't find my serial, tried both ways already. serial is correct though, copied it directly from the profiler.....
  10. chemistry76 thread starter macrumors member

    Jun 22, 2011
    I copy and pasted it from the "about this Mac / More info".

    I tried typing it first, reversed 0 and o. Nothing works.
  11. Farthen macrumors member

    Feb 3, 2009
    Same problem for me.

    There are two links. The first one says that i qualify but wants me to enter credit card information to pay 0,00€. WTF! I don't have a credit card and i even have some money on my Apple ID. The second one says that I don't qualify. Great.
  12. miladsafa macrumors newbie

    May 25, 2010
    No luck here either, bought mine on 9th July, But it doesn't recognise my serial number
  13. DolsJ macrumors member

    Aug 27, 2008
    Same here purchased new iMac on July 8th and it won't take my serial number.
    I'm copy/paste straight from System Profiler so I know I didn't fat finger it by mistake
  14. dgr macrumors member

    Jun 24, 2011
    It doesn't work for me either, I did a copy and paste as well.
  15. blackbinary macrumors member

    Jul 2, 2011
    copy and pasted as well.

    apparently someone called up apple support and they said it was a known issue and to try later.
  16. maj2505 macrumors newbie

    Jul 11, 2011
    Won't take my serial number either. Purchased on June 16 via apple online store. Guess they have some kinks to work out.
  17. Pipper99 macrumors 68020


    Aug 14, 2010
    Fort Worth, TX
    It won't take my serial number, either. I copied and pasted from my online invoice, and I tried typing the serial number. It was purchased 6/16/11 from the Apple Online Store. I checked to make sure that I was on the right page.
  18. DolsJ macrumors member

    Aug 27, 2008
    I contacted Apple Care and as expected, they are aware of the issue and basically said try again in a few hours.
  19. Farthen macrumors member

    Feb 3, 2009
    Text after entering the serial number is now changed to:

    EDIT: Still sometimes showing that my system is not eligible. We should probably wait.
  20. KyleGP macrumors member

    May 3, 2011
  21. GraceMolloy macrumors regular


    Oct 28, 2006
    same issue. was hoping to get it going before everyone and their monkey gets home from work but oh well.
  22. rWally macrumors regular

    Sep 17, 2006
    Denver, CO
    Yeah, same issue here. The guy I spoke with said they're working on it and to try again later. :(
  23. SojIrOu macrumors newbie

    Jun 9, 2011
    Same problem here.:( Thought I was having trouble because my original one was RMAed and was sent a replacement.
  24. Resqu2 macrumors 6502a

    Apr 23, 2011
    Wrote mine down from the box and plugged it in, no problems here, Downloading now.
  25. Viper12873 macrumors newbie

    Jul 20, 2011

    I bought a 15" MBP from the Apple Online Store on 6/16 and it wouldn't recognize my serial number either. What did you guys enter for the city and state for the online store? It wouldn't let me submit without one. (wouldn't take the serial number with or without the city/state)

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