Free Lion upgrade with new Mac - doesn't work.

Discussion in 'Mac OS X Lion (10.7)' started by chemistry76, Jul 20, 2011.

  1. chemistry76 macrumors member

    Joined:
    Jun 22, 2011
    #1
    Plugged my info into:

    http://www.apple.com/macosx/uptodate/

    Tells me they can't Qualify my system - doesn't like my serial number.

    New iMac purchased 6/22/11.

    Anyone else having trouble?
     
  2. AmbiguousNinja macrumors regular

    AmbiguousNinja

    Joined:
    Jun 15, 2011
    #2
    Where did you get your serial number? You might have pasted your UUID by accident. It should have no hyphens.
     
  3. Daniel97 macrumors 6502a

    Joined:
    Mar 6, 2011
  4. ApplePu macrumors regular

    Joined:
    Apr 3, 2010
    Location:
    Switzerland
    #4
    yeah, same here.....can't get it to work on both links..... :mad:
     
  5. gostan macrumors regular

    Joined:
    Jul 23, 2002
    Location:
    West of Boston
    #5
    Mine free upgrade worked fine, once I copied my new IMAC serial number and cut and pasted it in the qualification serial number box. You need to be careful with the number 0 and the letter o if you are typing in your serial number.:apple:
     
  6. bigbowlofjelly macrumors member

    Joined:
    Jul 12, 2011
    #6
    Just done mine, all worked just going to restart and install now.
    Are you on the right page as im in uk and had to go to http://www.apple.com/uk/macosx/uptodate/ as the one you put says for server versions only
     
  7. Apothacarion, Jul 20, 2011
    Last edited: Jul 20, 2011

    Apothacarion macrumors member

    Apothacarion

    Joined:
    Oct 6, 2009
    #7
    Mine didn't work either... purchased on June 8th. However, I tried on my wife's purchased on June 6th and it worked fine. Already installed.

    In fact, when trying to do it now it only allows you to select Mac Mini or Mac Pro. Maybe in a few minutes everything will work itself out.
     
  8. KylePowers macrumors 68000

    KylePowers

    Joined:
    Mar 5, 2011
    #8
    Thanks for the link though! Downloading now =D

    Edit: Purchased June 16th
     
  9. ApplePu macrumors regular

    Joined:
    Apr 3, 2010
    Location:
    Switzerland
    #9
    still no luck here....

    i bought my MBP on 8th of June from the Online Store.

    It just can't find my serial, tried both ways already. serial is correct though, copied it directly from the profiler.....
     
  10. chemistry76 thread starter macrumors member

    Joined:
    Jun 22, 2011
    #10
    I copy and pasted it from the "about this Mac / More info".

    I tried typing it first, reversed 0 and o. Nothing works.
     
  11. Farthen macrumors member

    Joined:
    Feb 3, 2009
    Location:
    Germany
    #11
    Same problem for me.

    There are two links. The first one says that i qualify but wants me to enter credit card information to pay 0,00€. WTF! I don't have a credit card and i even have some money on my Apple ID. The second one says that I don't qualify. Great.
     
  12. miladsafa macrumors newbie

    Joined:
    May 25, 2010
    #12
    No luck here either, bought mine on 9th July, But it doesn't recognise my serial number
     
  13. DolsJ macrumors member

    Joined:
    Aug 27, 2008
    #13
    Same here purchased new iMac on July 8th and it won't take my serial number.
    I'm copy/paste straight from System Profiler so I know I didn't fat finger it by mistake
     
  14. dgr macrumors member

    Joined:
    Jun 24, 2011
    #14
    It doesn't work for me either, I did a copy and paste as well.
     
  15. blackbinary macrumors member

    Joined:
    Jul 2, 2011
    #15
    copy and pasted as well.

    apparently someone called up apple support and they said it was a known issue and to try later.
     
  16. maj2505 macrumors newbie

    Joined:
    Jul 11, 2011
    #16
    Won't take my serial number either. Purchased on June 16 via apple online store. Guess they have some kinks to work out.
     
  17. Pipper99 macrumors 68000

    Pipper99

    Joined:
    Aug 14, 2010
    Location:
    Fort Worth, TX
    #17
    It won't take my serial number, either. I copied and pasted from my online invoice, and I tried typing the serial number. It was purchased 6/16/11 from the Apple Online Store. I checked to make sure that I was on the right page.
     
  18. DolsJ macrumors member

    Joined:
    Aug 27, 2008
    #18
    I contacted Apple Care and as expected, they are aware of the issue and basically said try again in a few hours.
     
  19. Farthen macrumors member

    Joined:
    Feb 3, 2009
    Location:
    Germany
    #19
    Text after entering the serial number is now changed to:

    EDIT: Still sometimes showing that my system is not eligible. We should probably wait.
     
  20. KyleGP macrumors member

    Joined:
    May 3, 2011
  21. GraceMolloy macrumors regular

    GraceMolloy

    Joined:
    Oct 28, 2006
    Location:
    Kentucky
    #21
    same issue. was hoping to get it going before everyone and their monkey gets home from work but oh well.
     
  22. rWally macrumors regular

    Joined:
    Sep 17, 2006
    Location:
    Denver, CO
    #22
    Yeah, same issue here. The guy I spoke with said they're working on it and to try again later. :(
     
  23. SojIrOu macrumors newbie

    Joined:
    Jun 9, 2011
    #23
    Same problem here.:( Thought I was having trouble because my original one was RMAed and was sent a replacement.
     
  24. Resqu2 macrumors 6502a

    Joined:
    Apr 23, 2011
    #24
    Wrote mine down from the box and plugged it in, no problems here, Downloading now.
     
  25. Viper12873 macrumors newbie

    Joined:
    Jul 20, 2011
    #25
    Nope...

    I bought a 15" MBP from the Apple Online Store on 6/16 and it wouldn't recognize my serial number either. What did you guys enter for the city and state for the online store? It wouldn't let me submit without one. (wouldn't take the serial number with or without the city/state)
     

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