Agreed, but I'm pretty certain that the scientific studies yield results that Verizon and T-Mobile are at the top for U.S. cell company customer service ratings (I'd cite the study, but I'd have to pay to subscribe to consumer reports to confirm this easily, anyone else have the hard data?).
I just wanted to share my anecdotal evidence to give people an idea of how evil they can be, since I wouldn't have guessed it before experiencing it for myself. Also, there is a
transcript from a recent piece on Red Tape Chronicles discussing how common it is for carriers to extend contracts when you call them, without your consent, EVEN WITHOUT INFORMING YOU. This has been my continued experience with AT&T, while I called T-mobile many times for similar requests (e.g. changing phone number) and had no problems with them extending my contract.