Furious at Apple..

[shadow82x]

Some of the people in this community really have their head so far up apple's ass there oblivious to some of the quality issues. Not you Mr Rabbit, I think your post actually provided some good insight. As mentioned multiple times I'm not mis-using the return policy since everytime a genius confirmed my device was defective. The defects weren't small by any mean either, heck I'd even take a uniform yellow screen but there was always something in addition to that. And again regarding the dent, it made perfect sense that it was actually a manufacturing defect given its precise location. The senior apple advisor I was speaking to called the genius who originally looked at is "asinine" for originally claiming it was personal damage given its location since its a known issue. And apple corp doesn't just open up a claim against a store for nothing, CLEARLY I had a valid argument and shouldn't have been rejected a return.

You're placing way too much emphasis on being in college and not having enough time. It's freaking undergrad, it's not like they're running you ragged every single day of your life. I mean, I'm in pharmacy school at one of the top programs in the country and I still have plenty of time to sit around and do inane things like cruise forums and make up stories.

I'm glad you got a computer you're satisfied with, but grow up.

I never said I didn't have enough free time. I said I don't have enough time to travel 1.5 hours to the closest apple store...or wait 2 weeks for a repair. My major is computer science therefore a computer is kind of a big part of my studies. Sure there are labs but with labs you get restrictions, in particular the hours there open here. And when did I ever say I was undergrad to begin with? Nice stereotype though 🙂

Regardless, I do have a good device now..somehow..and apple did work with me to resolve the issue. I did provide them with my thoughts on their quality issues and apparently its known internally.

 

[john123]

Some of the people in this community really have their head so far up apple's ass there oblivious

This really isn't a very good way to start off any post. I can't think of one productive goal that it accomplishes.

 

[shadow82x]

This really isn't a very good way to start off any post. I can't think of one productive goal that it accomplishes.

The topic has already been derailed and there is a solution to my OP. Does it matter at this point? Most people have been personally attacking me calling me a liar so I don't see how it's not called for.

 

[shootingrubber]

This really isn't a very good way to start off any post. I can't think of one productive goal that it accomplishes.

Read the thread. I can understand why the OP is angry at some of the people who have responded here.

 

[nickandre21]

The topic has already been derailed and there is a solution to my OP. Does it matter at this point? Most people have been personally attacking me calling me a liar so I don't see how it's not called for.

Strange i had the same dent on my retina when the store opened it, however since its not an apple store but a premium reseller they were hesistant to replace however did an hour later. Another friend of mine noticed the same dent exactly the same location and notice it again on the replacement, but on the third unit it was not there. By the way theres no need of getting worked up on what people say, if i have paid through my nose or had alot of cash pending to buy an expensive product it should work some tinting is ok but if it bugs me while working thats not right. By looking at a host of late 2013 issue threads its not hard to believe that you would have gone through. Anyways your issue is hopefully sorted now and i hope your replacement performs well.

 

[shadow82x]

Strange i had the same dent on my retina when the store opened it, however since its not an apple store but a premium reseller they were hesistant to replace however did an hour later. Another friend of mine noticed the same dent exactly the same location and notice it again on the replacement, but on the third unit it was not there. By the way theres no need of getting worked up on what people say, if i have paid through my nose or had alot of cash pending to buy an expensive product it should work some tinting is ok but if it bugs me while working thats not right. By looking at a host of late 2013 issue threads its not hard to believe that you would have gone through. Anyways your issue is hopefully sorted now and i hope your replacement performs well.

Our of curiosity were all those dents in the same location? Apparently the dent aligns with the powerbrick within the box. But thanks, it's frustrating dealing with the community here. >.> And yes, I've posted topics dating back to my first issue.

 

[Lucille Carter]

So i've gone through 5 replacements all within my return period for various issues on these Macbook Pro's with Retina display. Ranging from display issues, to the mother board randomly dying, and now on my 5th replacement there is major cosmetic flaws. There is a dent on the bottom and the screen rubber is separating from the aluminum. So I went today, the last day on my return period and they rejected me from exchanging it. They claimed it has to be repaired because I "exceeded the normal number of exchanges.." Is this some kind of joke? My updated receipt says I was able to return it today. I am so furious... These macbook's are made like crap and I have to now wait a week to mail it in for repair. I'm in college as an IT major, a week without a laptop is not even realistic for me.

This is the last macbook I will ever buy. I'm so done with apple, their quality assurance, and worst of all their store staff. It's NOT my fault there was a dent on my macbook along with the rubber gasket separating. Both of which I called up apple care and reported a few days after receiving it since there was no apple store nearby.

If it will make you feel better I just left Thinkpads after many happy years but their latest is all junk! Brand new top of the line W540 workstation and it would not boot. Sent it off and they returned it with the SAME problem. Returned it for refund and happy with the MBPro 15 on bootcamp/Win 7 Pro

 

[nickandre21]

Yea all the same location, i could not figure out why but after reading your post it made sense the power brick was actually sitting loose in there, unlike The cMbp packing they include a foam pad below the laptop.
Currently with my issues on my retina its been two weeks at service two logic boards changed whike over there and still they think two more parts need to be changed, apple care is not providing me a replacement as its not possible in my country but thru an exception whixh they say my case doesnot justify it. So i was thinking of buying a windows laptop with similar specs searched alot and laptops with similar or better specs are either bulky/look odd/have lower battery capacity so i guess the retina is a better choice any day.

 

[Gman021]

Some of the people in this community really have their head so far up apple's ass there oblivious to some of the quality issues.

Welcome to being a Mac owner

 

[john123]

Read the thread. I can understand why the OP is angry at some of the people who have responded here.

The topic has already been derailed and there is a solution to my OP. Does it matter at this point? Most people have been personally attacking me calling me a liar so I don't see how it's not called for.

I did read the thread, and I can understand and relate to the anger and frustration. That said, do you honestly believe that when someone says something insulting responding in kind is "called for"? Please tell me no.

To your question about, "Does it matter at this point": yeah, I'd say decency and decorum always matter. (And it's about more than just complying with the forum rules.)

 

[gochi]

thats hilarious….i feel for you, but the issues you are having is just not normal.

 

[shadow82x]

thats hilarious….i feel for you, but the issues you are having is just not normal.

Eh, some things have to be somewhat common if I had issues 5 times in a row. 😛 But whatever my new macbook hits the sweet spot in every spot, so I'm hope to not go through this hell again anytime soon. xD And when I do need to get a new macbook in the coming years (and I decide a macbook is the best option at the time) hopefully the quality will be better.

 

[Quu]

I also went through five Haswell fully maxed out 15" Retina MacBook Pro's - All five of them had screen issues. One of them also had a broken Enter button on the keyboard.

The quality control is rubbish on these. I'm waiting for the next revision now, hoping that I'll get better luck.

 

[shadow82x]

I also went through five Haswell fully maxed out 15" Retina MacBook Pro's - All five of them had screen issues. One of them also had a broken Enter button on the keyboard.

The quality control is rubbish on these. I'm waiting for the next revision now, hoping that I'll get better luck.

There are good screens out there, its like a 50/50 chance. Probably 3/6 of my replacements had passable screens. But apple is failing given that ratio. Awful backlight bleed, yellowing, color tinting, uneven lighting. Granted I think some of the blame might be able to be passed to LG and Samsung for their panels but who knows.

It's also how much variance there is too. I've had the LP154WT1-SJE1 (LG) for 4 devices and they all were different. All of them except for the one I'm on now had a very slight yellow tint when showing whites/greys. Some had awful backlight bleed, some didn't.

 

[Altemose]

There are good screens out there, its like a 50/50 chance. Probably 3/6 of my replacements had passable screens. But apple is failing given that ratio. Awful backlight bleed, yellowing, color tinting, uneven lighting. Granted I think some of the blame might be able to be passed to LG and Samsung for their panels but who knows.

It's add how much variance there is too. I've had the LP154WT1-SJE1 (LG) for 4 devices and they all were different. All of them except for the one I'm on now had a very slight yellow tint when showing whites/greys. Some had awful backlight bleed, some didn't.

So they swapped out the bottom panel due to the dent? Did you get one with a serial number otherwise you are going to want to raise hell for it. I had a Genius scratch my computer after dropping it on the Bar out of its case and they gave me a non-serialized bottom plate and wrote it in Sharpie on the inside. This is totally inappropriate and I emailed Tim Cook about it.

 

[shadow82x]

So they swapped out the bottom panel due to the dent? Did you get one with a serial number otherwise you are going to want to raise hell for it. I had a Genius scratch my computer after dropping it on the Bar out of its case and they gave me a non-serialized bottom plate and wrote it in Sharpie on the inside. This is totally inappropriate and I emailed Tim Cook about it.

No they gave me a new one because it was only a few weeks old. Plus there was a defect with the screen rubber separating on it. Going back to my OP, I was first rejected for this (despite them acknowledging my device was defective) but I contacted a senior apple advisor and they worked with me to get a new one.

 

[case2001]

OP, it sure sounds very questionable about this thread. Statistically it seems unlikely to receive 5 defective MacBook Pro's in a row. Then at fifth epidsode neither you nor the manager opened the machine prior to your 1.5 hour drive. This is curious as you emphasized how you are a college student several times and did not have time to waste. Common sense would say after the 4th time and 6 hours of driving back and forth you would open it in the parking lot or at a StarBucks to check it out before you invest more valuable time.

However, I can also see as a someone inexperienced these things may not have occurred to you at the time and therefore this is a life lesson. I hope this thread is accurate and that all the defects were indeed defects and this is not a troll thread. If it is true, am a sorry for your problems and am glad Apple corrected the issue. I am impressed that they would even take the 5th unit back for return.

 

[Altemose]

OP, it sure sounds very questionable about this thread. Statistically it seems unlikely to receive 5 defective MacBook Pro's in a row. Then at fifth epidsode neither you nor the manager opened the machine prior to your 1.5 hour drive. This is curious as you emphasized how you are a college student several times and did not have time to waste. Common sense would say after the 4th time and 6 hours of driving back and forth you would open it in the parking lot or at a StarBucks to check it out before you invest more valuable time.

However, I can also see as a someone inexperienced these things may not have occurred to you at the time and therefore this is a life lesson. I hope this thread is accurate and that all the defects were indeed defects and this is not a troll thread. If it is true, am a sorry for your problems and am glad Apple corrected the issue. I am impressed that they would even take the 5th unit back for return.

Not to disprove your point but if the OP was trolling they would have had to make up one heck of a story and a good 95% of troll threads don't end in Apple coming through.

 

[case2001]

Not to disprove your point but if the OP was trolling they would have had to make up one heck of a story and a good 95% of troll threads don't end in Apple coming through.

Point taken. 🙂

 

[superego]

I wonder why people bash on the OP so bad and cannot seem to comprehend that there may be something wrong with Apple's quality control. The poor quality of the retina screens has been discussed here extensively. There's absolutely nothing wrong to ask for a display that doesn't have any apparent flaws. And just because a person hasn't had any issues with Apple's quality control, doesn't mean that others couldn't.

Also you cannot just calculate the simple odds for a faulty device based on the average ratio of defective/returned laptops, because the laptops are probably manufactured in batches and sometimes the entire batches can be plagued with issues while other batches are better quality wise. Therefore it's perfectly possible to have several laptops defective in the very same way.

 

[michaelsviews]

I wonder why people bash on the OP so bad and cannot seem to comprehend that there may be something wrong with Apple's quality control. The poor quality of the retina screens has been discussed here extensively. There's absolutely nothing wrong to ask for a display that doesn't have any apparent flaws. And just because a person hasn't had any issues with Apple's quality control, doesn't mean that others couldn't.

Also you cannot just calculate the simple odds for a faulty device based on the average ratio of defective/returned laptops, because the laptops are probably manufactured in batches and sometimes the entire batches can be plagued with issues while other batches are better quality wise. Therefore it's perfectly possible to have several laptops defective in the very same way.

Wait a minute Apple has quality control :eek: No way, they used too, but if they have it now its not showing.

 

[shadow82x]

Actually most trolls don't follow up on their "troll" topics at all. 😉 If I was trolling...I wouldn't have gone through as much effort as I did to remain an apple customer. Clearly I think its the best notebook on the market right now, its just the quality issues I feel strongly need to be addressed. As I found out the hard way...perfect macbooks do exist without screen issues, failing logic boards, or physical defects.

 

[Freida]

I worked for an Apple store for almost 3 years and I think its possible to have all those issues especially with the rMBP as the first one was kinda plagued with issues (especially ghosting) and I myself went through 4 until I got Samsung screen that was perfect.
The reason why people not believe you here is your attitude. Your very first post was full of "bad manners" and questionable behaviour that put people on the wrong side of the fence. In fact I wouldn't be surprised if all the issues were there except the dent and you were just trying to get one without it but I can't prove that so I will assume positive intent and will say that all issues were Apple's fault which is very plausible.
There are few things though that I find questionable myself - every purchase is followed by personal setup or at least the offer of it and in your case I don't see the scenario of them being busy and rejecting you to do that. I worked in one of the prominent stores and we were pretty much busy all the time and we would never denied something like that. In the worst possible scenario I would ask the customer to check the machine whilst I help someone else and then I would come back and check if it was indeed all good.

However, as before, I will assume positive intent and say that maybe you dealt with someone in a bad mood or someone who didn't care and he/she wanted to just get rid off you for the fact that maybe you were not pleasant. (maybe?)
If you have expressed an attitude like you did here in your very first post then its possible that the employee could feel intimidated by your but I wasn't there so I will stay out of it.

Yes, Applecare or Apple corporate will in most cases like this try to justify the situation so they will not call you a liar or anything like that as they want to repair the relationship so unless you are asking for something completely out of line or unreasonable then they will align with you, apologise for the "horrible" experience and then they will rectify the situation the best possible way to make the customer happy. In a sense the perfect customer service, right?

Yes, we all wish to have nice experience or great customer service but even at Apple people abuse the system. You have no idea how many people lied to me or tried the most horrible scenarios just to get away with stuff. People would lie to you EVERY day just to get out of paying. I've even witnessed a mom that was shouting at us that she never dropped her phone into water or anything as we refused to service her iPhone for free cause of the liquid sensors were triggered and therefore we would replace it only for a charge. She was furious and lied until at one point her little child that was probably 4 or so said this when she said for the 10th time that she never dropped it into water - "But mummy, you dropped it into the sink". I mean, bless that little innocent child for telling the truth. It was one of those priceless moments you just laugh inside but can't show it to the customer. Result? The woman didn't even have the decency to apologise for lying or "trying" and she stormed off the store.
I've seen a lot of stuff going on. People lying and then calling applecare which would eventually give in and gave it to them for free. We all knew the person was lying, the store manager knew it. The store refused to replace it free of charge but the person took it to Applecare and lied his way up to eventually get it fixed.
Yes, its better solution in the end for the company and for the customer so everyone wins but its sad that people have this attitude these days.

Regardless, I'm not saying you are lying. I'm must saying that some things you mention didn't make sense and on top of that saying that applecare sided with you means almost nothing.

My suggestion for next time though. Start off nicer, be firm but polite and you will do much better. Not only at Apple or here but everywhere. You have caused people questioning you just because you started the way you did. Let that be a lesson for you 🙂)

Anyway, enjoy your machine now and do something more productive than just complaining about Apple's QC! 😀 😀 😀

 

[shadow82x]

I worked for an Apple store for almost 3 years and I think its possible to have all those issues especially with the rMBP as the first one was kinda plagued with issues (especially ghosting) and I myself went through 4 until I got Samsung screen that was perfect.
The reason why people not believe you here is your attitude. Your very first post was full of "bad manners" and questionable behaviour that put people on the wrong side of the fence. In fact I wouldn't be surprised if all the issues were there except the dent and you were just trying to get one without it but I can't prove that so I will assume positive intent and will say that all issues were Apple's fault which is very plausible.
There are few things though that I find questionable myself - every purchase is followed by personal setup or at least the offer of it and in your case I don't see the scenario of them being busy and rejecting you to do that. I worked in one of the prominent stores and we were pretty much busy all the time and we would never denied something like that. In the worst possible scenario I would ask the customer to check the machine whilst I help someone else and then I would come back and check if it was indeed all good.

However, as before, I will assume positive intent and say that maybe you dealt with someone in a bad mood or someone who didn't care and he/she wanted to just get rid off you for the fact that maybe you were not pleasant. (maybe?)
If you have expressed an attitude like you did here in your very first post then its possible that the employee could feel intimidated by your but I wasn't there so I will stay out of it.

Yes, Applecare or Apple corporate will in most cases like this try to justify the situation so they will not call you a liar or anything like that as they want to repair the relationship so unless you are asking for something completely out of line or unreasonable then they will align with you, apologise for the "horrible" experience and then they will rectify the situation the best possible way to make the customer happy. In a sense the perfect customer service, right?

Yes, we all wish to have nice experience or great customer service but even at Apple people abuse the system. You have no idea how many people lied to me or tried the most horrible scenarios just to get away with stuff. People would lie to you EVERY day just to get out of paying. I've even witnessed a mom that was shouting at us that she never dropped her phone into water or anything as we refused to service her iPhone for free cause of the liquid sensors were triggered and therefore we would replace it only for a charge. She was furious and lied until at one point her little child that was probably 4 or so said this when she said for the 10th time that she never dropped it into water - "But mummy, you dropped it into the sink". I mean, bless that little innocent child for telling the truth. It was one of those priceless moments you just laugh inside but can't show it to the customer. Result? The woman didn't even have the decency to apologise for lying or "trying" and she stormed off the store.
I've seen a lot of stuff going on. People lying and then calling applecare which would eventually give in and gave it to them for free. We all knew the person was lying, the store manager knew it. The store refused to replace it free of charge but the person took it to Applecare and lied his way up to eventually get it fixed.
Yes, its better solution in the end for the company and for the customer so everyone wins but its sad that people have this attitude these days.

Regardless, I'm not saying you are lying. I'm must saying that some things you mention didn't make sense and on top of that saying that applecare sided with you means almost nothing.

My suggestion for next time though. Start off nicer, be firm but polite and you will do much better. Not only at Apple or here but everywhere. You have caused people questioning you just because you started the way you did. Let that be a lesson for you 🙂)

Anyway, enjoy your machine now and do something more productive than just complaining about Apple's QC! 😀 😀 😀

Actually I was super nice whenever I first started talking to any apple employee. Phone or in person. The only time I started questioning things were when they rejected it in person, despite acknowledging I had a defect on my device. They started being rude to me so I was rude back. I'm a big person of 'you get what you give'...

The dent was confirmed a defect given the exact location it was at. That was mentioned in my previous posts though. Along with the rubber separation. Along with all my previous devices, they were deemed defective hardware wise by geniuses.

Trust me I'm a pretty nice person in general, but when I'm fed up or someone pushes my limits...well..yeah.

 

[Joelist]

I'm having trouble buying that Apple Store staff would be ignoramuses like described. I have been to four different Apple Stores and all of them treated me well. I even had a pretty crazy issue with a MacBook Pro a few years back and they went WAY above the call.

I had one of the initial lot of Intel MacBook Pros - the lot where the logic boards were incorrectly made and as a result the thermal management in the CPUs were disabled. Well, mine got HOT and I did not realize it. Unfortunately I bumped my desk and it teetered over the edge and I reached out and caught it in my bare hand...OUCH!

The result was second degree burns on the palm and all five fingers of my hand. After it was treated and bandaged I used my other hand and called AppleCare. I explained the entire situation in detail to the rep on the other end and was very nice and polite, despite being on edge from the pain (the doctor wanted to give me Vicodin but I don't handle that well so I was just using aspirin). She was prompt to be mild:

First, she asked for the contact information for the doctor and told me to tell them Apple would pay the bill. Second, she wanted to set up a shipping label exchange but I have an Apple Store reasonably close and could not be without a machine. So she called the Apple Store and told them I was on my way.

When I got there, the manager was actually waiting outside the door and recognized me by the bandaged left hand. They got me right in, changed out the laptop for a brand new machine which was actually higher specs because the refresh occurred just a week or so earlier, moved everything over, ran diagnostics on it to ensure the thermals were working and even got me a coffee while I waited. I was out with the new laptop in 45 minutes.

It impressed me. Issues happen and what really shows you something is how they are handled. What started as a disaster turned into me feeling better about my choice as Apple stood behind their product.