Galaxy Fold Launch Delayed as Samsung Commits to 'Strengthen the Display Protection' [Updated]

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The Wall Street Journal reports that Samsung has delayed its launch of the Galaxy Fold until "at least next month" after multiple review units experienced sudden display failures while being tested by the media last week.


Samsung initially said it remained committed to launching the Galaxy Fold on April 26, but the rollout is now expected in the "coming weeks." The company has yet to confirm the delay, but it wouldn't be surprising given that at least some of the folding smartphones appear to have a serious hardware issue.

Galaxy Fold launch events in Hong Kong and Shanghai have already been postponed, according to Engadget's Richard Lai.

Samsung earlier confirmed that it would "thoroughly inspect" the affected devices to determine the cause, but it has yet to provide an explanation. Samsung also cautioned that removing the protective layer on the display could cause damage, but some displays failed even with the protective layer in place.

The delay would be an embarrassing mishap for a smartphone that starts at $1,980, but the right move before the Galaxy Fold gets into the hands of thousands of customers around the world and potentially turned into a larger problem.

Update: Samsung has confirmed the delay in a statement provided to CNBC, noting that it will announce a new release date "in the coming weeks" and "will take measures to strengthen the display protection."
We recently unveiled a completely new mobile category: a smartphone using multiple new technologies and materials to create a display that is flexible enough to fold. We are encouraged by the excitement around the Galaxy Fold.

While many reviewers shared with us the vast potential they see, some also showed us how the device needs further improvements that could ensure the best possible user experience.

To fully evaluate this feedback and run further internal tests, we have decided to delay the release of the Galaxy Fold. We plan to announce the release date in the coming weeks.

Initial findings from the inspection of reported issues on the display showed that they could be associated with impact on the top and bottom exposed areas of the hinge. There was also an instance where substances found inside the device affected the display performance.

We will take measures to strengthen the display protection. We will also enhance the guidance on care and use of the display including the protective layer so that our customers get the most out of their Galaxy Fold.

We value the trust our customers place in us and they are always our top priority. Samsung is committed to working closely with customers and partners to move the industry forward. We want to thank them for their patience and understanding.
Article Link: Galaxy Fold Launch Delayed as Samsung Commits to 'Strengthen the Display Protection' [Updated]
 

that be me

macrumors 6502
Sep 12, 2013
387
232
A non-snarky comment. It's better they delay this than release it as-is. If Apple were in the same situation they'd likely respond the same way.
It does cast doubt on the tech for foldable displays being ready for the mass market though.
 

nawnp

macrumors newbie
Jun 7, 2017
18
24
Little rock, Ar
Just a reminder why Apple wouldn't experiment with Tech like this.

I also find it pretty unlikely they will be able to fix it within the next month or two. That protective layer plastic doesn't seem to have any way to prevent accidental removal unless they can successfully make the main layer thicker to prevent the issue (I assume there is a reason that isn't set up already).

Also wonder if this just made Samsung lose a lot of preorders. This might help the competition if people only wanted the fancy folding display.
 
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ipedro

macrumors 603
Nov 30, 2004
5,264
6,057
Toronto, ON
This isn’t a software issue and all the Galaxy Folds they’re going to sell are already built and waiting in warehouses. Fixing a design issue would have had to be done in...uh... the design phase. A month delay will only allow them to devise a response for the thousands of phones that are going to fail, hoping that ultimately all of them don’t fail. You’d have to be very dumb to spend $2K on a device that is demonstrably faulty.
 

macduke

macrumors G4
Jun 27, 2007
10,968
14,671
Central U.S.
If this were Apple people would be losing their minds. Channels like Unbox Therapy that put out all kinds of clickbait Apple sucks headlines all the time have been quiet about this. They only posted a video of them opening and closing the device 1000 times (over 20 minutes) and it being fine as some sort of response to the controversy. They didn't even talk about it in the video, but it was obvious why they posted it. Obvious fanboy is obvious.
 

Romeo_Nightfall

macrumors 6502a
Aug 8, 2018
639
672
Vienna
What i wonder many of us macrumors experts (aka haters) could have prevented that. What’s wrong with Samsung, are they fearing going to prison camp if not delivering what some ceo psycho asks them?
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If this were Apple people would be losing their minds. Channels like Unbox Therapy that put out all kinds of clickbait Apple sucks headlines all the time have been quiet about this. They only posted a video of them opening and closing the device 1000 times (over 20 minutes) and it being fine as some sort of response to the controversy. They didn't even talk about it in the video, but it was obvious why they posted it. Obvious fanboy is obvious.
Yes , because apple saw itself as the golden standard in quality! But relax, they aren’t anymore,so,people won’t go,crazy anymore. Have fun with your AirPower!
 
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