"Genius" says 110C CPU Temp is "Irrelevant."

[brianfast]

johnclevenger, that "Genius" is clearly an idiot.

This is a serious problem, this is supposed to be a professional grade laptop. Scaling back processing speed when performing a max load job is completely unacceptable. You paid for your clockspeed! Demand that you get it!

I suggest going back to the apple store (at a different time, to avoid dealing with that dumb**** again) and arguing that you this this is costing you money, and the computer is defective if it cannot sustain normal temperatures under normal usage (Yes, Prime95 is normal usage) .

It wouldn't cost apple very much to tell employees what the acceptable operating range of a CPU is.

If you have no success dealing with apple store geniuses, call corporate, email steve, and submit your story to digg as a last resort.

 

[johnclevenger]

i have only read the op so i dont know if someone else have mentioned it but here it goes.

it suggest you try booting into windows where you download hwMonitor
http://www.cpuid.com/softwares/hwmonitor.html

cpu-z
http://www.cpuid.com/softwares/cpu-z.html

and finally IntelBurnTest
http://www.xtremesystems.org/forums/showthread.php?t=197835

use hwmonitor to check the temps and cpu-z to check if the cpu throttles while you run the IntelBurnTest.

in my experiance my cpu gets up to 20 degrees hotter when i run the IntelBurnTest instead of prime so if you are getting 110 degrees with prime you should hit the shutdown point with the IntelBurnTest

I'm curious to know just how hot the CPU could get, but I'm uncertain what I'd gain from this. From what I've gathered, Apple is very clear that they don't support any issues which arise while running Windows. This, of course, seems very odd to me since they offer Boot Camp as one of their features, and also because hardware related problems which pop up during Windows are, you know, _hardware_ related problems. Anyhow, it might provide the sort of psychological shock that would get the tech's attentions. Thanks. Thanks, though.

 

[johnclevenger]

They knew that there was heat issues and told Apple but because it was 'within spec' the didn't do anything about it. The said that unless the 'Apple Stress Test' shows failure, they can't replace a part. I sent it in twice because the problems were still there, furthermore they said that they couldn't replicate the system crashes ' each time ' which led them to believe it wasn't crashing at all...

Apparently, all AASP use the same tests issued by Apple.The first SP confirmed the heat issues but told Apple not to worry basically, whilst the second SP said the temps are very extreme and should never be seen Two completely opposing opinions, but the 2nd SP replaced the Logic board as Apple instructed them to (after 2 inspections from the first SP)

I'd like to know exactly what Apple's specs are for adequate CPU temps. From what I can tell, their techs believe that anything below the shutdown temp is within specs. That this obviously is not within Intel's specs is something Apple techs obviously didn't know. And, to be honest, they really didn't seem to care.

In my case, the first run on Apple's diagnostic software yielded normal behavior, I was told. I didn't press them on what temps the CPU reached, but I surely will after this battery of tests.

 

[jav6454]

I'd like to know exactly what Apple's specs are for adequate CPU temps. From what I can tell, their techs believe that anything below the shutdown temp is within specs. That this obviously is not within Intel's specs is something Apple techs obviously didn't know. And, to be honest, they really didn't seem to care.

In my case, the first run on Apple's diagnostic software yielded normal behavior, I was told. I didn't press them on what temps the CPU reached, but I surely will after this battery of tests.

Mobile CPUs are not designed to reach 110*C and you may damage your chip like that. The 'Genius' who told you irrelevant issue is an idiot. No joke.

Intel chips are designed with a 25-35W TDP... a 110*C temperature would require a much over the limit TDP.

 

[johnclevenger]

johnclevenger, that "Genius" is clearly an idiot.

This is a serious problem, this is supposed to be a professional grade laptop. Scaling back processing speed when performing a max load job is completely unacceptable. You paid for your clockspeed! Demand that you get it!

I suggest going back to the apple store (at a different time, to avoid dealing with that dumb**** again) and arguing that you this this is costing you money, and the computer is defective if it cannot sustain normal temperatures under normal usage (Yes, Prime95 is normal usage) .

It wouldn't cost apple very much to tell employees what the acceptable operating range of a CPU is.

If you have no success dealing with apple store geniuses, call corporate, email steve, and submit your story to digg as a last resort.

Well, I convinced the dude to reapply the thermal paste (and therefore re-seat the heatsink), so hopefully that fixes the problem. If it doesn't, I'm unsure if I'll go in again, or just try calling AppleCare. Either way, I have to believe they'll acknowledge a problem if I press them enough. If I do end up going in again, I'll print out Intel's datasheet on my processor, with the appropriate info highlighted. I'll also have at least 3 temp monitoring programs and 2 CPU frequency monitoring programs for OS X. Furthermore, I'll have Windows installed and have temp monitoring and CPU frequency monitoring programs installed for it. If they still deny there's a problem after that, then ... well I don't know what I'd do. It'll probably just become funny at that point.