iPhone 14 Pro God I hate UPS

[russell_314]

I thought you had to sign for iPhone deliveries.

Not since a certain germ started going around. Even "signature required" isn't enforced. The driver can choose to knock but isn't required. I had my MBA delivered and he set it on my door step but at least knocked.

 

[spif91]

Same here for me with all these problems and sad part is I worked for UPS for 37 yrs(retired 2 1/2 years ago) and as of this post no iPhone 14 Pro Max for me even though I met the driver for my area in town which I have known for several yrs. He had my sons and DIL’s phone but not mine. Go figure. Defiantly not the same delivery company I worked for…..

 

[pcmike]

Just a little first world venting here. Also curious if anyone else has ever had issues with UPS as I've never had a problem with any other delivery service. Anyway, I was supposed to have my 14pro delivered on the 16th and made a point of being home for the entire and in IMO ridiculous delivery window of 9am-7pm. Didn't opt to pre-sign as there's been a lot of porch-pirating going on in my neighborhood lately and mine is pretty exposed with no good hiding places, especially for an $1,100 phone. Having still not received said phone by around 5pm, I checked the tracking info and it went from "out for delivery" to something like "address is invalid and needs to be modified." Weird, as I've had many packages delivered by UPS to the exact address they have on file and that Apple instructed them to deliver to. As implied, I have had prior issues with UPS not leaving pre-sign packages on my porch and not dropping them at the correct designated pick-up location (UPS Store) but I've never had them basically say my address does not exist. And of course I double checked and, yes, they had my 100% correct address. So my next move was to contact UPS customer service which, like all, starts with an automated system meant to aim you in the right direction. Problem with theirs is, it never actually allows you to talk to a real customer service representative and keeps pointing you back to their horrible website with it's vague tracking details. Needless to say, after several attempts I gave up.

Now on Apple's end, the order page conveyed UPS's inability to deliver to my address and suggested I contact My Apple, which I did. The person I spoke to was just as confused as me as to why UPS decided my address was invalid and put in an order to have the package sent to the nearest pick-up location. She was super friendly but made the mistake of telling me that UPS should receive this order immediately and redirect the package the following day. So I woke up yesterday expecting to receive an email from either Apple or (less likely) UPS instructing me as to where and when the package would be available. Instead, UPS's tracking now once again showed "out for delivery" between 9am-7pm. So I though, ok fine, I'll spend the whole day at home awaiting the big brown truck to bring me my expensive phone that I have to sign for because I have no other option and would rather not wait until Monday or Tuesday because, you know, work and life obligations and whatnot. And I'm sure you guessed it...no show! "Out for delivery" all day, scanned back in at their hub at 10:04pm for whatever inexplicable reason.

So yeah now that's two wasted days for me. Three if you consider me actually typing this nonsense today, Sunday, and of course contacting Apple again this morning. Again, another very friendly and seemingly helpful customer service rep. This time, however, I was informed of an important detail of their process that the other one must not have been aware of. It takes up to 72 hours for them to get UPS to make any change to the delivery information. Meaning nothing will change until Monday at the earliest as far as where they are supposedly attempting to deliver and my package likely won't end up at a nearby UPS store before Tuesday. Fine, I'm really not in a hurry to get the stupid phone but I do hate wasted time. I know, I know, that's probably how you, the reader, feel right this moment. Anyway, it still doesn't explain why UPS didn't just deliver the package yesterday at some point during their 10 hour window. Long story short, I suggest having your packages delivered to a neutral location like your place of employment, if possible. That way you never have to worry about someone being there to sign for it and, being a business, it's address will probably not get flagged as invalid or whatever.

Again, sorry for the rant but my significant other was getting sick of hearing me complain and I needed to get my "cool story, bro" out of my system. Thanks 😆

Why not just pay the $6 and pick it up at the UPS CC? I grabbed mine at UPS at 8:30am without any issue.

 

[spif91]

Why not just pay the $6 and pick it up at the UPS CC? I grabbed mine at UPS at 8:30am without any issue.

I was at work and meet my driver for every delivery that I get. Fri it showed out for delivery. It just wasn’t on the truck when I picked up the other 2 from him. Plus it’s a 40 mile round trip to pick it up. Not worth the $6 to me

 

[Jeweller]

@spif91 I feel your pain. That's even worse when you actually know the driver as well as the ins and outs of the company having worked there for so long. Hopefully your 14PM shows up soon!

 

[Jeweller]

@pcmike glad that worked out for you and not a bad suggestion. Unfortunately I chose to allow the normal home delivery to occur with the understanding that I would receive my package on the date it was quoted by both Apple and UPS. Now I'm stuck in limbo and that's no longer an option. Naive on my part, I suppose 🙄

 

[spif91]

@spif91 I feel your pain. That's even worse when you actually know the driver as well as the ins and outs of the company having worked there for so long. Hopefully your 14PM shows up soon!

Talked with the center manager Fri evening and he told me the actual last physical scan on my pkg was in Louisville Ky at 3:30pm Thurs afternoon. That’s what has me concerned. Funny also is my box to return my 13 PM shipped this evening and will be here on Wed. Hope my new one is here so I can return my other one 😂😂😜

 

[Jeweller]

@spif91 yeah that does sound concerning. And funny but I was just thinking how it's now a race between my replacement phone and the box to return the phone it's replacing 😆

 

[Brisby]

I’m not a fan of UPS either. I got my phone on time (thank god) but my case was supposed to arrive this Friday as well - separate delivery trucks for whatever reason. I waited all day with a delivery window of “will arrive by 7pm”. 730 rolls around and I get an update saying updated delivery window for Monday between 11 and 3 now. Very frustrating

 

[Jeweller]

@Brisby I'm beginning to think it's the waste of life waiting that's the bigger issue here.

 

[HDFan]

So my next move was to contact UPS customer service which, like all, starts with an automated system meant to aim you in the right direction. Problem with theirs is, it never actually allows you to talk to a real customer service representative

I've never had this problem.

In fact, the whole signing is non-negotiable

As stated above varies depending on their current position on Covid.

If you can catch the "address invalid" issue in time you can often contact UPS and have them hold it for pickup after the driver returns, usually that same day.

 

[Brisby]

@Brisby I'm beginning to think it's the waste of life waiting that's the bigger issue here.

Couldn’t agree more.

 

[spif91]

Couldn’t agree more.

Agree

 

[jav6454]

As stated above varies depending on their current position on Covid.

If you can catch the "address invalid" issue in time you can often contact UPS and have them hold it for pickup after the driver returns, usually that same day.

Not when it comes to Apple products. They are too expensive for UPS/Fedex to risk them not turning up.

 

[AnthroMatt]

I had an almost opposite experience. I left the release taped to my door at 530pm because my wife and I had to leave for a concert. Instructions said to toss the box over the fence into our back yard.

Get home from the show at midnight and the form is still taped to my door and my wife's $1200 phone sitting in it's box at our door.

Thankfully no one swiped it, but it's especially bad with a piece of paper on the door inviting curiosity and an expensive phone just sitting in a cardboard box at my door.

 

[mrmister]

So my next move was to contact UPS customer service which, like all, starts with an automated system meant to aim you in the right direction. Problem with theirs is, it never actually allows you to talk to a real customer service representative and keeps pointing you back to their horrible website with it's vague tracking details. Needless to say, after several attempts I gave up.

Wait, you seriously never talked to UPS?

I mean...yeah, go figure the shipment didn't just magically sort itself out.

 

[Jeweller]

@mrmister yup...talk to who exactly? I never was actually able to speak to a human being that works at UPS. Wasn't aware magic was involved in sorting these sort of situations out btw.

 

[HDFan]

Not when it comes to Apple products. They are too expensive for UPS/Fedex to risk them not turning up.

Don't understand. There is no security issue if the UPS driver returns it to the station and it goes into the high value "hold for pickup" locked area.

Signing has been optional here for a long time. Often hand to hand transfer is sufficient.

 

[Tripps9000]

I really hate ups myself i use to buy a lot of stuff from Amazon but ups screwed up a lot of my orders to the point I don’t hardly ever order anything from Amazon any more😑

 

[iApplereviews]

Just a little first world venting here. Also curious if anyone else has ever had issues with UPS as I've never had a problem with any other delivery service. Anyway, I was supposed to have my 14pro delivered on the 16th and made a point of being home for the entire and in IMO ridiculous delivery window of 9am-7pm. Didn't opt to pre-sign as there's been a lot of porch-pirating going on in my neighborhood lately and mine is pretty exposed with no good hiding places, especially for an $1,100 phone. Having still not received said phone by around 5pm, I checked the tracking info and it went from "out for delivery" to something like "address is invalid and needs to be modified." Weird, as I've had many packages delivered by UPS to the exact address they have on file and that Apple instructed them to deliver to. As implied, I have had prior issues with UPS not leaving pre-sign packages on my porch and not dropping them at the correct designated pick-up location (UPS Store) but I've never had them basically say my address does not exist. And of course I double checked and, yes, they had my 100% correct address. So my next move was to contact UPS customer service which, like all, starts with an automated system meant to aim you in the right direction. Problem with theirs is, it never actually allows you to talk to a real customer service representative and keeps pointing you back to their horrible website with it's vague tracking details. Needless to say, after several attempts I gave up.

Now on Apple's end, the order page conveyed UPS's inability to deliver to my address and suggested I contact My Apple, which I did. The person I spoke to was just as confused as me as to why UPS decided my address was invalid and put in an order to have the package sent to the nearest pick-up location. She was super friendly but made the mistake of telling me that UPS should receive this order immediately and redirect the package the following day. So I woke up yesterday expecting to receive an email from either Apple or (less likely) UPS instructing me as to where and when the package would be available. Instead, UPS's tracking now once again showed "out for delivery" between 9am-7pm. So I though, ok fine, I'll spend the whole day at home awaiting the big brown truck to bring me my expensive phone that I have to sign for because I have no other option and would rather not wait until Monday or Tuesday because, you know, work and life obligations and whatnot. And I'm sure you guessed it...no show! "Out for delivery" all day, scanned back in at their hub at 10:04pm for whatever inexplicable reason.

So yeah now that's two wasted days for me. Three if you consider me actually typing this nonsense today, Sunday, and of course contacting Apple again this morning. Again, another very friendly and seemingly helpful customer service rep. This time, however, I was informed of an important detail of their process that the other one must not have been aware of. It takes up to 72 hours for them to get UPS to make any change to the delivery information. Meaning nothing will change until Monday at the earliest as far as where they are supposedly attempting to deliver and my package likely won't end up at a nearby UPS store before Tuesday. Fine, I'm really not in a hurry to get the stupid phone but I do hate wasted time. I know, I know, that's probably how you, the reader, feel right this moment. Anyway, it still doesn't explain why UPS didn't just deliver the package yesterday at some point during their 10 hour window. Long story short, I suggest having your packages delivered to a neutral location like your place of employment, if possible. That way you never have to worry about someone being there to sign for it and, being a business, it's address will probably not get flagged as invalid or whatever.

Again, sorry for the rant but my significant other was getting sick of hearing me complain and I needed to get my "cool story, bro" out of my system. Thanks 😆

Hope it updates Monday. If that's the 3rd attempt and it fails its getting returned.

 

[Taco1933]

I once had a FedEx freight delivery scheduled on a certain day. The driver showed up at 4:59, parked in front of my house for 15 min and left with no delivery attempt. I later got a bill for $170 saying I had missed a scheduled delivery. Oh boy did I raise hell for that one.

Unfortunately, laziness/incompetence of individual drivers isn’t limited to any one company. You just won that lottery this weekend.

 

[mrmister]

yup...talk to who exactly? I never was actually able to speak to a human being that works at UPS. Wasn't aware magic was involved in sorting these sort of situations out btw.

As someone who has called UPS a lot, including for a few years for my job, when you're in that phone tree you have to keep saying 'agent' and 'customer service' until they direct you to a person.

That person can send requests to the station, ask for clarifications, and sort out issues. It is very annoying, absolutely...but a faulty shipment will not magically sort itself out each day, and you should learn to call them and sort it out for yourself.

I get that we all wish this wasn't how the world is, but you will avoid days and days of endless waiting if you engage with the carrier. Doing it secondhand by calling Apple and hoping they deal with it is just going to prolong this.

 

[mrmister]

Also people here are correct—because you haven't called UPS, the real danger is that they are going to send your phone back to Apple after it is not successfully delivered today.

 

[spif91]

Talked with the center manager Fri evening and he told me the actual last physical scan on my pkg was in Louisville Ky at 3:30pm Thurs afternoon. That’s what has me concerned. Funny also is my box to return my 13 PM shipped this evening and will be here on Wed. Hope my new one is here so I can return my other one 😂😂😜

Well day 2 has come and gone and my 14PM is still showing processing at the center I worked at for 37 yrs. We have no NDA pkgs that come in on Mon so I’m hoping it makes it out of Louisville tonite for delivery tomorrow

 

[jav6454]

Don't understand. There is no security issue if the UPS driver returns it to the station and it goes into the high value "hold for pickup" locked area.

Signing has been optional here for a long time. Often hand to hand transfer is sufficient.

It’s not the returning part, it’s the leaving it “delivered” without a signature.