Yea Amazon has at worst put it in the wrong building maybe once or twice ever, but they take pics so I find it. But they never didn't deliver when they said. The other three are definitely worse overall
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iPhone 14 Pro God I hate UPS
- Thread starter Jeweller
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Yea it should default to signature, but you should be able to waive it online or with a form on the door. If you don't waive, and it's stolen, they should be liable. If you waive, then you become liable. This is why I only pick up in store. Too many hassles with delivery.
Yes at least knock or ring doorbell. Don't even have to stay. Just alert me you are there.
I hate UPS. Pre ordered my iPhone the moment it opened. Phone arrived at local facility on launch day the 16 th. First time they even tried to deliver? Just now four days later on the 20th.
Day 3 update….pic of ups tracking website, email from Apple and Apple Store order pic. Can’t wait to get my new 14 PM THE END OF OCTOBER!!!
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I think it's stupid Apple won't just put people back in line where they were for something that isn't the customer's fault. Even AT&T does that
I also have an issue with UPS as apparently, they won't leave my Apple Watch Series 8 package, although they just left the package when they delivered the Apple Studio Display, which is 4x the cost of the watch. They won't let me pick up the package since the driver was out and they have the nerves to charge $7.99 to hold the package at a location, which is shady.UPS likes to nickel and dime people as they only care about their bottom line, for something that doesn't cost money before the pandemic. At least the service center was kind enough to hold the package, hopefully without cost.
Oh, and I am away from home to work at 5 AM and I don't get back until 4:20 PM, meaning they will try to deliver the package two more times without anyone at home and return it to Apple. It's obvious that this is a scam to get you to pay them to hold a package at a location.
But I think next time, if it's available, I will just do an in-store pickup at an Apple Store. I remember this when the iPhone 15 Pro comes out next year.
Oh, and I am away from home to work at 5 AM and I don't get back until 4:20 PM, meaning they will try to deliver the package two more times without anyone at home and return it to Apple. It's obvious that this is a scam to get you to pay them to hold a package at a location.
But I think next time, if it's available, I will just do an in-store pickup at an Apple Store. I remember this when the iPhone 15 Pro comes out next year.
@chikorita157 not sure it's a scam. Scam implies some level of competence. Which from my experience there is little when it comes to UPS. I have concluded this is a general "people don't want to do their job" situation. If the driver doesn't feel like delivering to a certain location on a certain day at any point during their huge time window, this is what happens. Obviously there are no checks and balances to this behavior otherwise this wouldn't be a common internet known issue with them and, as I've found and been alerted to by many a helpful MacRumors member, most delivery companies. It's true, they all pretty much suck. But UPS seems to be that special breed of suck. But what else are you going to do when the company you chose to order online through uses them? Why Apple, such a seemingly customer satisfaction focused company, uses this archaic garbage delivery service, I couldn't say. And unfortunately Apple doesn't give you the freedom to choose which delivery sh@tshow delivers to your address. I've had passable luck with FedEx and would have absolutely selected them given the best of the three worst case scenarios.
Had a pretty bad experience with UPS for my phone delivery as well.
I had 4 phones total. Friday they attempted delivery, and no one was here to sign so they would attempt again.
Immediately after this, I requested to pick up at a UPS location. Everything on my end showed it went through. Tracking confirmed that ups location had been selected and that delivery address had been updated.
Monday I got an email that second delivery attempt was made but unsuccessful. Odd considering that I had switched to pickup.
At this point, I couldn’t even follow the delivery on a map anymore since it was going to a location.
Today, again i get emails that final delivery attempt was made and unsuccessful.
Luckily, I was able to get a hold of the local routing center and they asked the driver to return to my house as someone was there.
Ultimately what I discovered was that UPS set my home address as the address for the UPS pickup location. What the hell? 😂
The kicker was that after they got delivered to my house, I got an email stating they were all ready to be picked up at the ups location I requested.
I was charged 5.99 per phone to have them held at a location and I know I will get charged because in their eyes they delivered to the ups location. I know I will need to call to get that refunded and that will be a whole debacle in itself.
I had 4 phones total. Friday they attempted delivery, and no one was here to sign so they would attempt again.
Immediately after this, I requested to pick up at a UPS location. Everything on my end showed it went through. Tracking confirmed that ups location had been selected and that delivery address had been updated.
Monday I got an email that second delivery attempt was made but unsuccessful. Odd considering that I had switched to pickup.
At this point, I couldn’t even follow the delivery on a map anymore since it was going to a location.
Today, again i get emails that final delivery attempt was made and unsuccessful.
Luckily, I was able to get a hold of the local routing center and they asked the driver to return to my house as someone was there.
Ultimately what I discovered was that UPS set my home address as the address for the UPS pickup location. What the hell? 😂
The kicker was that after they got delivered to my house, I got an email stating they were all ready to be picked up at the ups location I requested.
I was charged 5.99 per phone to have them held at a location and I know I will get charged because in their eyes they delivered to the ups location. I know I will need to call to get that refunded and that will be a whole debacle in itself.
So I did actually pick up my phone yesterday at the UPS Customer Center that's sort of attached to what is basically their main Denver hub. The phone was intact and not stollen and none of the horror-show reviews I read about said pick-up location happened in terms of me actually receiving the item I was supposed to have conveniently delivered to my personal address. To step back a bit, I contacted Apple again Sunday and was educated on their 72 hour delivery rerouting. Cool, would have been great to know that. I was also assured that it would automatically be rerouted to the closest UPS-adjacent type place that's as close and convenient as possible to my personal address. You know, because my personal address didn't apparently fit the bill with whatever driver they have "working" our neighborhood. So I still got the super unspecific all day "out for delivery" tracking info from UPS on Monday but then got a "hold at facility" or something like that (I've gotten so many the past few days, excuse my inaccuracy). Tracking then had it at the main hub in Commerce City, a scant 20 minute drive from my personal address. And, yes, I will continue to call it my personal address as this is where this all should have ended all along! Anyway, shocker, this wasn't rerouted to a location that was convenient to me (the UPS Store that's literally a mile away) as Apple had implied it would be but...
Got the alert.
And now when I say "got the alert" that's just me constantly checking. I don't want to give UPS, or Apple for that matter, any credit for being communicative. I don't have UPS's app and Apple never sent the follow-up email they promised they would. Makes me wonder why I can order a $10 item from Amazon and know when the delivery driver is three stops away?! Anyway, once I realized it was being held at the main delivery hub and it would never see the light of day at any of the multiple UPS-centric locations that are waaaaaaay more convenient than me schlepping out to Commerce City (horrible place if you're not from here) on a Monday during dinner time, I called their CS to get clarification whether or not it would actually be at the location they said it was. You know, because they've been so accurate and forthright and professional to this point. And despite my angry yelling at automation, it took me about a half hour to figure out how to maneuver through their call center shenanigans to talk to a person. Which I did and, when said person looked up the rich history of my stupid little packages journey, had the nerve to ask me why *I* thought this was taking so long. And after choice words on my part, he ASSURED me the package would be at the the Commerce City Customer Center. That if I drove down there right then they would have my package ready and waiting. Now of course I didn't believe a goddamn word out of his mouth but now I'm thinking if I don't make this one last effort who the F knows where this ends up. I'm already paying monthly installments for this stupid phone. How long does this go before I actually see it in person? And let's be honest here, I don't exactly trust the whole UPS "hold process" at this point.
Drive to Commerce City. Go to location phone is scanned at. Present tracking number. Response by woman working there: "Huh, that's weird."
Walks away without saying anything.
Comes back and says: "I need to have my driver go over to the warehouse for that. If you'd like to have a seat in the waiting area (basically where you'd expect to have to pick a loved one up from prison) or if you'd like to hang out in your car just keep an eye out for that big brown truck."
TONS of "big brown trucks" there for some reason.
Me: "So how long is this going to take?"
Her: "10-15 minutes." She then quickly disappeared to the back and I never saw her again.
But don't worry the whole stupid story has a super satisfying ending! After I dutifully sat in one of their waiting room chairs for, I'd say, 10 minutes or so, some other random guy came out and reached beneath the area the first woman who helped me had been working, pulling out a package. I watched the whole thing and was fairly confused when he called my first and last name. I, of course, said, "Yeah," and approached for my package. While signing for it I asked why it was just hanging out beneath the the area the prior woman, who was helping me find said package, was working, and where she even went at that point. To which I got the perfect response: "Who did you talk to? We have a lot of people working here..."
Got the alert.
And now when I say "got the alert" that's just me constantly checking. I don't want to give UPS, or Apple for that matter, any credit for being communicative. I don't have UPS's app and Apple never sent the follow-up email they promised they would. Makes me wonder why I can order a $10 item from Amazon and know when the delivery driver is three stops away?! Anyway, once I realized it was being held at the main delivery hub and it would never see the light of day at any of the multiple UPS-centric locations that are waaaaaaay more convenient than me schlepping out to Commerce City (horrible place if you're not from here) on a Monday during dinner time, I called their CS to get clarification whether or not it would actually be at the location they said it was. You know, because they've been so accurate and forthright and professional to this point. And despite my angry yelling at automation, it took me about a half hour to figure out how to maneuver through their call center shenanigans to talk to a person. Which I did and, when said person looked up the rich history of my stupid little packages journey, had the nerve to ask me why *I* thought this was taking so long. And after choice words on my part, he ASSURED me the package would be at the the Commerce City Customer Center. That if I drove down there right then they would have my package ready and waiting. Now of course I didn't believe a goddamn word out of his mouth but now I'm thinking if I don't make this one last effort who the F knows where this ends up. I'm already paying monthly installments for this stupid phone. How long does this go before I actually see it in person? And let's be honest here, I don't exactly trust the whole UPS "hold process" at this point.
Drive to Commerce City. Go to location phone is scanned at. Present tracking number. Response by woman working there: "Huh, that's weird."
Walks away without saying anything.
Comes back and says: "I need to have my driver go over to the warehouse for that. If you'd like to have a seat in the waiting area (basically where you'd expect to have to pick a loved one up from prison) or if you'd like to hang out in your car just keep an eye out for that big brown truck."
TONS of "big brown trucks" there for some reason.
Me: "So how long is this going to take?"
Her: "10-15 minutes." She then quickly disappeared to the back and I never saw her again.
But don't worry the whole stupid story has a super satisfying ending! After I dutifully sat in one of their waiting room chairs for, I'd say, 10 minutes or so, some other random guy came out and reached beneath the area the first woman who helped me had been working, pulling out a package. I watched the whole thing and was fairly confused when he called my first and last name. I, of course, said, "Yeah," and approached for my package. While signing for it I asked why it was just hanging out beneath the the area the prior woman, who was helping me find said package, was working, and where she even went at that point. To which I got the perfect response: "Who did you talk to? We have a lot of people working here..."
@Iron Curtains wow! Glad you got your stuff eventually but of course there's a hitch with this company and you'll have to fight the bs rerout charges. And that it was rerouted to your original address...haha! What a joke. I've never done this before but I'm filing with BBB, not that I believe it truly makes a difference or anything will change but what else are you going to do? I will compile some of the responses in this thread and link to them so if you have follow up let me know. I'm f@cking sick of no one seeming to really care about the state our delivery system has gotten to.
This happened to one of my packages as well in the past for an expansive item (not from apple). Since I was in no rush. I decided to requested it to go to UPS store but 3 times it failed to deliver because the system thinks that my house is also appears as the ups store. So after 3rd attempt, i drove to UPS CC and explain the situation and they were able to contact the driver and let them know. So i was able to pick it up at UPS CC later in the day.
This is why I try to always use Amazon. At least they were smart enough to disconnect themselves from the crappy delivery services. If I have to use someone else I'll always try to use someone when I can pickup in store. Or just accept the fact it will take forever to get something for a higher shipping rate if I ever get it at all.
Talked to Apple today about what I should do with the trade in box I received today and he mentioned I would probably get my 14PM much sooner than Oct 27/Nov 2. I can hope anyway.
UPS is the worst. Got a watch delivered via overnight. Tracking says the package isn’t picked up yet, label created. 😅
Replacement phone shipped last Wed from China for Mon delivery. AGAIN NO PHONE AS OF THIS MORNING…14PM number 2 NOW MISSING ALSO……