The "buy your mom an iPhone" thing bothered me for a few reasons:
1) It shows Tim Cook's true motivation in not adopting RCS is in sales/stock price, just like when Apple decided not to release iMessage for Android because they knew families would buy Android phones for their kids if Android had iMessage available:
https://www.macrumors.com/2021/04/09/epic-apple-no-imessage-on-android/
2) It's insulting to suggest that this woman can't make up her own mind about which phone she wants and needs someone else to buy one for her. It's paternalistic by proxy. "Buy your mom an iPhone"? She's a person with agency. Maybe she doesn't want an iPhone and can pick her own phone.
3) Apple is willing to spite its *own* customers with a worse experience for competitive advantage. It's not just keeping something away from Android. It's ridiculous to assume 100% of the population is ever going to use iPhones (and if that ever did happen Apple would be broken up), so by definition iPhone users are always going to have a worsened experience interacting in the real world with two major OSes just like Android users will continue to have a worsened experience due to Apple not either working with Google or releasing iMessage on Android. The reporter who asked the question *had* an iPhone and was having a bad experience on it, just like his mother was on her phone, but Tim Cook didn't care about the customer he already had (the reporter) and that customer's experience on iPhone—he was willing to spite him; he just wanted another customer, too. That's not a nice businessperson. That's an overly greedy businessperson that has indifference for current customers' experience, and it's off-putting.