Got my Upgrade Program Follow-Up Call

Discussion in 'iPhone' started by Bbqthis, Sep 12, 2016.

  1. Bbqthis, Sep 12, 2016
    Last edited: Sep 12, 2016

    Bbqthis macrumors 6502a

    Bbqthis

    Joined:
    Apr 12, 2015
    Location:
    Bay Area, CA
    #1
    Well they left a voicemail because I was in a meeting. They basically said they couldn't get me an appointment for launch day for the device I wanted (surprise surprise) and that the device would be available within 2-3 weeks (is that it WILL be there IN 2-3 weeks or 2-3 weeks MAX?) They did also email me saying they'd like to still speak to me on the phone and to email back with a call time.

    EDIT: They called back and it was basically what I expected. "Upgrade program customers are the priority...expecting the product within 2 weeks, but hopefully much sooner...we'll let you know the minute your store has one in stock and the Upgrade customers will have priority over stock"

    Nothing ground breaking or overly positive, but it seems like they're really trying the best they can to hasten the process, short of inviting us to Shenzhen to make our own iPhone.

    Anyone else hear back yet?
     
  2. CaptMarvel macrumors 65816

    CaptMarvel

    Joined:
    Sep 20, 2014
    Location:
    North Carolina
    #2
    Demand a free silicone case, leather case or battery case...something! Anything!
     
  3. Spink10 Suspended

    Spink10

    Joined:
    Nov 3, 2011
    Location:
    Oklahoma
    #3
    Go bigger!
    --- Post Merged, Sep 12, 2016 ---
    Do you mind posting email? Minus sensitive info.
     
  4. Bbqthis thread starter macrumors 6502a

    Bbqthis

    Joined:
    Apr 12, 2015
    Location:
    Bay Area, CA
    #4
    Haha I wish I could, I would just feel weird on the inside. If anyone else is more comfortable, go for it though and see what they get!
    --- Post Merged, Sep 12, 2016 ---
    The email itself said nothing of note, the pertinent info was in the voicemail...and just my luck they called my phone that's still on iOS 9 or else I would have screen capped the transcription.
    But here's that email anyway... IMG_1064.JPG
     
  5. uwdude macrumors 6502a

    Joined:
    Jul 16, 2014
    #5
    I think a good response from Apple would be, in return for dismissing the court case, giving all upgrade program customers a free set of AirPods when they come out.
     
  6. Bbqthis thread starter macrumors 6502a

    Bbqthis

    Joined:
    Apr 12, 2015
    Location:
    Bay Area, CA
    #6
    Why stop there, why not a free iPhone? Or tea time with Jony? Clearance to race karts in the spaceship parking lot?? Sky's the limit really.
     
  7. off_piste macrumors 6502a

    Joined:
    Oct 25, 2015
    #7
    What precipitated them contacting you? I'm eligible to upgrade on the 23rd and curious if there's something I can do to ensure I get the 7 on or as soon after that date as possible.
     
  8. Bbqthis thread starter macrumors 6502a

    Bbqthis

    Joined:
    Apr 12, 2015
    Location:
    Bay Area, CA
    #8
    I called 1-800-MY-APPLE this weekend when they changed the verbiage on the Upgrade Program Reserve page. Chatted with them for a bit, they took my info, and said I was on the priority list. Idk how much stock I actually give that but better to be on the list than not I figure. But they did follow up with me today and said I would be receiving a call the minute there's a device available at my store, so it seems to do some good to call? I also set up a script that pings the CDN and alerts me when there's a reservation available for my store, so I'm covering my bases.
     
  9. appygirl82 macrumors 6502a

    appygirl82

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    Oct 4, 2012
    Location:
    Oregon
    #9
    What did you inquire about? The flaws of the upgrade program?
     
  10. cwosigns macrumors 65832

    cwosigns

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    Jul 8, 2008
    Location:
    Columbus,OH
    #10
    Hope it all works out to your satisfaction. It is a shame that they mishandled this. I think they should throw in a leather case for your trouble.
     
  11. Bbqthis thread starter macrumors 6502a

    Bbqthis

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    Apr 12, 2015
    Location:
    Bay Area, CA
    #11
    I was simply following the instructions on the page: "If you can't find the model you want...call 1-800-MY-APPLE and mention the iPhone Upgrade Program so a Specialist can help you find the model you're looking for." Figured it couldn't hurt.
     
  12. Lobwedgephil macrumors 68040

    Lobwedgephil

    Joined:
    Apr 7, 2012
    #12
    Let me guess, a 7+ Jet Black?
     
  13. edlex, Sep 12, 2016
    Last edited: Sep 12, 2016

    edlex macrumors 68000

    edlex

    Joined:
    Apr 14, 2010
    Location:
    Miami
    #13
    I'm going to try calling them tomorrow. What happened to us really is unfair. I'm not expecting much but they need to hear from us and our own experience with the upgrade process. Hopefully this will help improve things next year.
     
  14. Bbqthis thread starter macrumors 6502a

    Bbqthis

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    Apr 12, 2015
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    #14
    Bingo
     
  15. Lobwedgephil macrumors 68040

    Lobwedgephil

    Joined:
    Apr 7, 2012
    #15
    Based on other people getting stores launch day walk in supply, and no 7+ JB launch day window for shipping, starting to think their won't be any 7+ JB launch date devices.
     
  16. matt550 macrumors 6502

    Joined:
    Jun 7, 2008
    #16
    I bet you could easily get stuff. Last year I had reserved an iPhone for in store pick up. When I arrived my phone was gone, they didn't have one for me. I got the run around... I sent an email to the higher ups, my local store called me. I got offered a leather case and dock. I declined the dock but took the case.
     
  17. Bbqthis thread starter macrumors 6502a

    Bbqthis

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    Apr 12, 2015
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    Bay Area, CA
    #17
    I'm sure I could but meh. I'm fine with just the phone arriving before my next payment is due.
     
  18. matt550 macrumors 6502

    Joined:
    Jun 7, 2008
    #18

    I hear you. I was more upset with the way the Apple Store handled the situation then I was not getting my phone. Anyways, best of luck to you, hope you get it soon!
     
  19. Bbqthis thread starter macrumors 6502a

    Bbqthis

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    Apr 12, 2015
    Location:
    Bay Area, CA
    #19
    Same to you!
     
  20. JustCrusin macrumors member

    Joined:
    Mar 13, 2011
    #20
    Waiting to hear back. Called in yesterday and spent almost 50 minutes on the phone to get to the right person. Not holding out hope.
     
  21. jogales macrumors member

    Joined:
    Jun 27, 2008
    #21
    Consider yourself lucky...I've been on hold for 2.5 hours and counting
     
  22. Spink10 Suspended

    Spink10

    Joined:
    Nov 3, 2011
    Location:
    Oklahoma
    #22
    Ouch! $100 credit on Apple Store for you! Ask for it.
     
  23. stringerhye macrumors 6502

    stringerhye

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    Jul 5, 2010
    Location:
    Brooklyn, NY
    #23
    On the phone at the moment, after being on hold for an hour and the guy I'm talking to does not seem to know about the iPhone upgrade program situation.
     
  24. jogales macrumors member

    Joined:
    Jun 27, 2008
    #24
    Final time on the line: 2 hours and 50 minutes. They told me they'd get back to me within 72 hours, not the 48 hours they had been telling people. Sounds like they must be getting overloaded with requests.
     
  25. Spink10 Suspended

    Spink10

    Joined:
    Nov 3, 2011
    Location:
    Oklahoma
    #25
    Did you tell them about the 3 hour wait? I would email Tim tcook@apple.com
     

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