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Duncan68

macrumors 6502
Original poster
Sep 22, 2018
492
354
Just received my Graphite 12 Pro. I looked it over after unboxing and noticed that the sim card tray has several scratches in the mirror finish. Has anybody else encountered this? It doesn't bother me that much and I'm inclined to keep it rather than go through an exchange from Verizon. I looked over the rest of the phone and the rest of it looks perfect.
 

vroom2

macrumors regular
Oct 20, 2019
108
127
No need to replace the entire phone, call AppleCare and they will get you set up with a replacement sim tray... I had one that did not seat properly in my xs max a couple years ago and they did not hesitate to sort that out For me with a replacement Sim tray.
 

Duncan68

macrumors 6502
Original poster
Sep 22, 2018
492
354
No need to replace the entire phone, call AppleCare and they will get you set up with a replacement sim tray... I had one that did not seat properly in my xs max a couple years ago and they did not hesitate to sort that out For me with a replacement Sim tray.

Thank you for the great idea!
 
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Sam in SoCal

macrumors 6502a
Oct 13, 2019
762
1,031
Gold doesn’t have pvd coating this year
Correct. But I had to look it up To double check. This an excerpt from an article from a guy from “TechCrunch”


“But the new gold (which I do not have in person but looks great) uses a special high-power, impulse magnetron sputtering (HiPIMS) process that lays down the coating in a super dense pattern, allowing it to be tough and super bright with a molecular structure that mimics the stainless steel underneath — making it more durable than 'standard' PVD,” Panzarino said.


Yet another reason to get the gold! 😆
 
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QueenTyrone

macrumors 6502a
Sep 21, 2016
909
1,076
Correct. But I had to look it up To double check. This an excerpt from an article from a guy from “TechCrunch”


“But the new gold (which I do not have in person but looks great) uses a special high-power, impulse magnetron sputtering (HiPIMS) process that lays down the coating in a super dense pattern, allowing it to be tough and super bright with a molecular structure that mimics the stainless steel underneath — making it more durable than 'standard' PVD,” Panzarino said.


Yet another reason to get the gold!

You’re obsessed with gold
 

Duncan68

macrumors 6502
Original poster
Sep 22, 2018
492
354
So I contacted Apple about this, and the advisor told me that the only thing they could do is exchange the whole phone. They set up an appointment at my local Apple Store.

After looking over the phone again, I decided to cancel the appointment. The scratches on the tray are tiny and need magnification to see and it's just not worth playing the lottery on another phone. The screen is really good on this phone, not yellow at all like some people are complaining about.

I have my 1 year rings streak on my Apple Watch coming up on the 13th, and I want to reach at least a year. I don't want to chance something to go wrong with that with changing to another phone.

I guess I'm not OCD, just OCD-adjacent, lol.
 

Duncan68

macrumors 6502
Original poster
Sep 22, 2018
492
354
I think you can take the sim tray out of the phone to take a photo of it. Curious to see what kind of scratch it looks like.

The scratches are tiny and need a magnifying glass to see. They go up and down when looking at the tray horizontally.
 

tzm41

macrumors 6502
Jul 11, 2014
330
990
Boston
The scratches are tiny and need a magnifying glass to see. They go up and down when looking at the tray horizontally.
It’s a pity that Apple is not flexible enough to simply replace the tray for you. Almost akin to the watch band swapping situation.
 
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naturalstar

macrumors demi-goddess
Mar 9, 2012
2,278
3,788
So far no scratches anywhere on the spouse's Graphite Pro. I've even popped open the SIM tray a couple of times when I wanted to check what his 5G SIM looked like compared to mine. It's still looking brand new. I'd be concerned given that it's been less than 2 weeks and his plan is to keep it for the next 2 years minimum.

For some reason I don't trust the PVD though. Maybe because once it does scratch, that's it, not like my Silver 11 PM. I'm going to stick with cases with soft edges when I get the Pro Max in Pacific Blue.
 
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Duncan68

macrumors 6502
Original poster
Sep 22, 2018
492
354
So far no scratches anywhere on the spouse's Graphite Pro. I've even popped open the SIM tray a couple of times when I wanted to check what his 5G SIM looked like compared to mine. It's still looking brand new. I'd be concerned given that it's been less than 2 weeks and his plan is to keep it for the next 2 years minimum.

For some reason I don't trust the PVD though. Maybe because once it does scratch, that's it, not like my Silver 11 PM. I'm going to stick with cases with soft edges when I get the Pro Max in Pacific Blue.

I was caseless for a couple of days, and it was impossible to keep fingerprints off the steel sides. I have a case now and it's going to live in the case (taking it out for cleaning). I think if you went caseless all the time, the sides would eventually get marked up.
 
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naturalstar

macrumors demi-goddess
Mar 9, 2012
2,278
3,788
I was caseless for a couple of days, and it was impossible to keep fingerprints off the steel sides. I have a case now and it's going to live in the case (taking it out for cleaning). I think if you went caseless all the time, the sides would eventually get marked up.
Agreed on both being a fingerprint magnet and getting marked up over time.
 
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vroom2

macrumors regular
Oct 20, 2019
108
127
So I contacted Apple about this, and the advisor told me that the only thing they could do is exchange the whole phone. They set up an appointment at my local Apple Store.

After looking over the phone again, I decided to cancel the appointment. The scratches on the tray are tiny and need magnification to see and it's just not worth playing the lottery on another phone. The screen is really good on this phone, not yellow at all like some people are complaining about.

I have my 1 year rings streak on my Apple Watch coming up on the 13th, and I want to reach at least a year. I don't want to chance something to go wrong with that with changing to another phone.

I guess I'm not OCD, just OCD-adjacent, lol.
Darn, that’s a bummer, they must not have the service parts for the 12 pros yet, a sim tray is definitely a service part, although a replacement is always going to default to accidental damage, because you know, Apple could not possibly scratch something during assembly lol, but they generally waive that cost.
 

ZipZap

macrumors 603
Dec 14, 2007
5,874
1,195
I was caseless for a couple of days, and it was impossible to keep fingerprints off the steel sides. I have a case now and it's going to live in the case (taking it out for cleaning). I think if you went caseless all the time, the sides would eventually get marked up.

This is Apple's signature feature. They have decades of greasy devices.
 
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