Great new mail notifications. THNX MacRumors!

[Donka]

seems some email clients don't auto-link urls. I've wrapped the url of the subscription notification email in a link tag.

let me know if that works for you, and I'll extend it to the others.

arn

The last notification I received had a normal URL again. That seems to have fixed it for me - many thanks.

 

[Apple_Robert]

Sometimes it takes several days before you hear a response via that method. We ask that you be patient, and be assured that you will receive a response.

As a follow up, it has been about 11 days since I used the "contact us" form. I was just sent an email to rate my ticket, when I still haven't received any answer to my question.

I really like the site. However, it shouldn't take this much time and forum red tape to answer my question on the quote notification mod.

 

[S.B.G]

As a follow up, it has been about 11 days since I used the "contact us" form. I was just sent an email to rate my ticket, when I still haven't received any answer to my question.

I really like the site. However, it shouldn't take this much time and forum red tape to answer my question on the quote notification mod.

I understand. I'll see if I can get the admins to look at it.

 

[annk]

As a follow up, it has been about 11 days since I used the "contact us" form. I was just sent an email to rate my ticket, when I still haven't received any answer to my question.

I really like the site. However, it shouldn't take this much time and forum red tape to answer my question on the quote notification mod.

That amount of time isn't unusual for a contact answer when the question is of a type that not all of us can answer. I agree that your question isn't complicated, but those who have that info are often very busy. That doesn't mean that your request isn't being taken seriously.

I understand it can be frustrating to get a "rate our service" mail before you get your answer, and the way I see it, you have two choices there: go ahead and rate it honestly now, saying that you feel the response took too long. That way, your rating is in the system. Alternatively, you can wait until you get the final response to your query, then send the rating mail, also including your feeling about the amount of time it took to get a response.

That said, I'll send a reminder to those of us who can answer your question correctly.

 

[arn]

As a follow up, it has been about 11 days since I used the "contact us" form. I was just sent an email to rate my ticket, when I still haven't received any answer to my question.

I really like the site. However, it shouldn't take this much time and forum red tape to answer my question on the quote notification mod.

Hi, the "rate support" response only goes out after an response has been sent. It looks like one was sent. I'm not sure if you got it, or your spam folder did. But looking at it, it was a pretty generic and unhelpful response. So you may have seen it and not realized that was the answer. I addressed this with the help desk person to make sure it's better in the future.

To finally answer your question, we have a custom plugin for the quote notifications but we don't generally give it out, since it was custom coded and it takes more work that we are willing to put into packaging it up.

arn