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Growing Number of iPad Pro Owners Complain of Screen Stuttering Issues

My 2017 iPad Pro began having touch issues back in 2019. This prevented me from using it for reading music in music rehearsals and performances, as I couldn't rely on the touch screen being able to advance pages of musical scores. Using the iPad in lieu of hard copy sheet music was the primary reason I bought the device. It still runs, and in most cases works well, but I cannot rely upon it to work consistently in concerts and rehearsals. It's still fine for absorbing content such as video streaming, where using the touch screen isn't critical; but for $1200 I paid in 2017, I expected more than 2 years of reliable performance. I see many posts by people indicating that "so far, no issues." Well, that might be the case until all of a sudden "issues" start cropping up. Your "so far" experience does little to explain or fix the problems many have had. I will not buy another iPad until there has been time to assess the reliability of the new RISC based devices (just noticed, that could be interpreted as a pun).
 
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My iPad Pro 12.9" (2017) spends half it's time not responding to touch, and has been like that for well over a year now. As it was out of it's warranty Apple didn't care in the slightest. Unfortunately I bought it in Germany so the six year UK consumer rights laws don't cover it. Apple are not the company they used to be, thats for sure. I'm done paying that kind of money.
 
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Both of our 2015 IPP 12.9” experienced serious lags that looked like touch stuttering. I had to reset and erase all to fix it. Then download contacts, calendar, browser bookmarks from iCloud and reinstall apps. It made the iPads much better and usable afterwards.
 
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curtvaughan said:
My 2017 iPad Pro began having touch issues back in 2019. This prevented me from using it for reading music in music rehearsals and performances, as I couldn't rely on the touch screen being able to advance pages of musical scores. Using the iPad in lieu of hard copy sheet music was the primary reason I bought the device. It still runs, and in most cases works well, but I cannot rely upon it to work consistently in concerts and rehearsals. It's still fine for absorbing content such as video streaming, where using the touch screen isn't critical; but for $1200 I paid in 2017, I expected more than 2 years of reliable performance. I see many posts by people indicating that "so far, no issues." Well, that might be the case until all of a sudden "issues" start cropping up. Your "so far" experience does little to explain or fix the problems many have had. I will not buy another iPad until there has been time to assess the reliability of the new RISC based devices (just noticed, that could be interpreted as a pun).
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What does this have to do with RISC, and since when are these “new” RISC-based devices?
 
Philly said:
My iPad Pro 12.9" (2017) spends half it's time not responding to touch, and has been like that for well over a year now. As it was out of it's warranty Apple didn't care in the slightest. Unfortunately I bought it in Germany so the six year UK consumer rights laws don't cover it. Apple are not the company they used to be, thats for sure. I'm done paying that kind of money.
Click to expand...

Did you have a screen protector? If so, could that have been the cause?
 
I'm surprised that after all these years the freezing screen is still an issue and Apple didn't make a slightest move to fix or admit that. As I remember all iPads including 2020 had that, there are tons of threads all around Internet about it including Amazon reviews and iFixit.
The main issue is NOT connected to screen protectors and NOT fixed by reinstalling software. This is a hardware touchscreen problem with the manufacturing.
 
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My 2017 iPad Pro was responding to touch maybe 20% of the time. If I reset the iPad it would work for a little while then slowly start acting up again. it was very frustrating. I eventually took the screen protector off but that made no difference at all. I have to admit at the time it really did seem like it was a software issue but it never was fixed for me with updates.
 
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JPack said:
Fear not.

Apple has determined that a small percentage of displays in certain iPad Pro models may exhibit this behavior.
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Small % huh? Happens for both my 11 inch M1 iPad and 12. 9 inch non-M1 iPad.
 
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