Growing Number of iPad Pro Owners Complain of Screen Stuttering Issues

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Apr 2, 2019.

  1. MacRumors macrumors bot

    MacRumors

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    [​IMG]


    Some iPad Pro owners who have 2017 and 2018 models have increasingly been running into issues with screen stuttering, based on a slew of threads on the Apple Support communities and the MacRumors forums.

    Affected users have iPad Pro models that sometimes refuse to register touch gestures, stutter when scrolling, miss keystrokes, and have other similar issues. We here at MacRumors have not been able to replicate this issue, but the sheer number of complaints suggests something may be going on with the iPad Pro's display.

    [​IMG]

    MacRumors reader Flasch describes the issue he had with his iPad Pro right out of the box:
    Other iPad Pro users are having the same issue with touchscreen unresponsiveness, which can also impact scrolling and general usage. From MacRumors reader Codeseven:
    The problem appears to be primarily impacting new 2018 iPad Pro models, though there have also been complaints from some 2016 and 2017 iPad Pro owners.

    A video demonstrating the stuttering issue​

    MacRumors reader Roger, who let us know about the issue, says that after approximately a month, his 2018 iPad Pro had issues with scrolling and wouldn't register input. He was able to get a replacement, as were many other customers who have experienced this issue, but he said that the replacement model has also been exhibiting the same issues.

    It's not clear if this is a software or a hardware issue, and there are certainly many 2017 and 2018 iPad Pro models out there that have no problems like this at all, which makes it difficult to determine what's going on. Some of the issues with the 2017 model appear to have started with the release of iOS 11.3, but have persisted through software updates. Many users who are running iOS 12.2 are still reporting problems.

    Some users have noticed that the stuttering problem goes away on the 2018 models when the Apple Pencil 2 is attached to the iPad, perhaps suggestive of an Apple Pencil-related connectivity issue.

    On the whole, though, it's not clear what's causing issues for iPad Pro owners who are having touchscreen responsiveness problems. Anyone with an unresponsive touchscreen should bring it into an Apple Store or an Apple Authorized Repair Shop for service as some users have been able to get replacement units.

    Article Link: Growing Number of iPad Pro Owners Complain of Screen Stuttering Issues
     
  2. mgollaher92 macrumors member

    mgollaher92

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  3. rhinosrcool macrumors 68000

    rhinosrcool

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    #3
    Yes. Let's get this info out there. Maybe, something will be done?
     
  4. MacFather macrumors 6502a

    MacFather

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    #4
    What did you expect at that price? A flawless product?
     
  5. jakeowens macrumors member

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    Vancouver, BC, Canada
    #5
    I had this issue and apple replaced mine for me. New one works perfect so far.
     
  6. niun macrumors 6502a

    niun

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  7. masotime macrumors 68020

    masotime

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    #7
    I don't have this issue - I own both the 12.9" and 11" LTE models.

    Admittedly I don't use the on-screen keyboard often though, I have the smart folio for both.
     
  8. KGBguy macrumors regular

    KGBguy

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    #8
    The key word is "so far".

    It is unfortunate that Apple products have declined in quality over the years.
     
  9. Relentless Power macrumors Penryn

    Relentless Power

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    #9
    Then it’s reassuring to know that Apple at least will address the issue if it is an occurring problems for other iPad users with the keyboard. That’s what it’s all about, the customer service standing behind the product to make it right for the customer.
     
  10. UltraPower macrumors newbie

    UltraPower

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    #10
    Apple can't seem to do anything right anymore. Then when they are confronted about it, they offer a generic public statement and move on to the next thing. They can't even make quality products at this point. As I've often said in recent months...a shell of their former selves. I wish someone would just dethrone this POS company already. It's not on the level it should be for the premiums they charge over their active competition, they need to be taught a lesson, once and for all.
     
  11. travoose macrumors member

    travoose

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    #11
    Had this issue after 12.2, before that never had the issue. I did a reset/restore and that fixed the issue of the screen freezing, but now certain areas of the screen no longer register my “finger flicking” in order to scroll thru apps.
     
  12. cmaier macrumors G5

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    #12
    I’ve had this issue with my new 12.9”. I find that unplugging it and plugging it back in usually resolves it - I assumed it was some sort of ground loop issue interfering with the capacitive sensing. Every once in awhile i need to reboot to resolve, though.
     
  13. 19SK91 macrumors regular

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    #13
    The issue has been fixed for me since 12.3 beta. Although wrist detection when using Apple Pencil doesn‘t work at all, which leads me to believe that the unresponsiveness is caused by something that has to do with Apple Pencil/wrist detection. Would also make sence because only Pro models are affected.
     
  14. christianboyce macrumors newbie

    christianboyce

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    #14
    I have this same problem with my 2017 iPad Pro 12.9. I was able to demonstrate the problem remotely to Apple Support. They suggested wiping the iPad completely, and not restoring, as they thought it was a software issue. However, even with just a few apps the problem of unregistered taps and scrolls was still there. Took it to an Apple Store and demonstrated the issue in person. Apple Store gave me a replacement iPad Pro, which was sort of a drag since mine had been a gift and was engraved. The new (refurbished) one exhibits the same problem. My iPad Pro is on 12.2 but the problem was there in iOS 11 also.
     
  15. NickName99 macrumors member

    NickName99

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  16. jcshas macrumors 6502

    jcshas

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    #16
    My iPad Pro 11” has a couple of issues. On screen app icons randomly blink on occasion, but I can’t seem to reproduce the issue - I assume its a software problem, not hardware. Also, the “up” volume button occasionally doesn’t click. I’ve held off taking it in to Apple store because both occur randomly.
     
  17. Tapiture macrumors 65816

    Tapiture

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    #17
    Also not mentioned is that tempered glass screen protectors cause huge difficulties with the 11” iPad Pro screen, a real negative for people who like to keep their screens in good condition. Apple hasn’t responded to those issues either.
     
  18. Aljrob macrumors newbie

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    Mar 19, 2008
    #18
    For those with stuttering - are you running the BlackBerry Work app?

    My 11” 2018 is buttery smooth when I force quit the app and stutters like hell when it is running.
     
  19. JPack macrumors 68040

    JPack

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    #19
    Fear not.

    Apple has determined that a small percentage of displays in certain iPad Pro models may exhibit this behavior.
     
  20. AngerDanger macrumors 601

    AngerDanger

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    #20
    Wow, what a technological feat; they found out how to digitize the butterfly mechanism!
     
  21. sidewaysdesign macrumors newbie

    sidewaysdesign

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    Toronto, Canada
    #21
    Yep — I've had some serious issues on the touchscreen with my Gen.1 12.9" iPad Pro. I was wondering if the touch sensitivity was beginning to fade, but in many cases sensitivity seems to return (for a while) after a reboot.
     
  22. deyerseve69 macrumors member

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    Sep 23, 2014
    #22
    I have some of these issues with my iPhone Max. Mostly the keyboard will not respond when I start to type.
     
  23. AutisticGuy macrumors member

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    Feb 1, 2018
    #23
    I have the same problem with my 12.9 inch 2017 iPad Pro. I suspect it’s software related as it has been an issue since the most recent iOS update.
     
  24. iapplelove macrumors 601

    iapplelove

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    East Coast USA
    #24
    I actaully may have this issue on my 12.9" pro. It sure wasn't there before the update so I don't feel it is hardware.

    But the last week or so browsing safari I have noticed behavior described like the article states.
     
  25. LordVic macrumors 603

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    Sep 7, 2011
    #25
    Well, the good news is that this is likely just a software issue and can hopefully be patched to fix.
     

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