This happened to my 6+. I took it to the Apple store and they swapped it out for another phone that had a slight bend in it, which I noticed when I got home. The same gray bar issue popped up that very day. I went back to the store, and the second replacement was fine.
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Growing Number of iPhone 6 and 6 Plus Devices Affected by Insidious 'Touch Disease'
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This is why I only stick with s-cycle iPhones and recommend to others accordingly.
The iPhone 4 had antennae-gate.
The iPhone 5 had the sleep/wake button issue and easy chipping on the Black/Slate models.
The iPhone 6 and 6 Plus had issues with 128GB models and now this (as well as the iPhone 6 Plus's famous Bend-gate).
"s" no longer solely means "speed" or "mid-design internal spec bump". It also means "rock solid reliability not found in the immediately previous version of the phone".
The iPhone 4 had antennae-gate.
The iPhone 5 had the sleep/wake button issue and easy chipping on the Black/Slate models.
The iPhone 6 and 6 Plus had issues with 128GB models and now this (as well as the iPhone 6 Plus's famous Bend-gate).
"s" no longer solely means "speed" or "mid-design internal spec bump". It also means "rock solid reliability not found in the immediately previous version of the phone".
This is exactly what happened to my iPhone 6+ earlier this year. It actually didn't do it until I was on a flight. Not sure if that had anything to do with it, but my local Apple Store replaced it within a minute of telling them of the issue.
I've had this issue - unresponsive screen - periodically since I got my 6 in 2014 and my 6s+ in 2015. I've been waiting till near the end of my warranty to get my phone replaced.
Glad to know it's widespread.
Glad to know it's widespread.
I've had this twice with my iPhone 6 Plus models. Grey bar at the top and / or unresponsive touch screen. Both were swapped no questions asked by the Genius Bar at my local store in the UK under my AppleCare agreement. In both instances the Genius admitted that this was a known issue and were instructed to swap iPhones whenever a customer reported this issue. Last swap was 4 months ago.
That's not good at all. I want to say I'm surprised at the lack of response by Apple on this issue, but sadly I'm not. I wonder what it will take before, or if, Apple with acknowledge it and provided a reasonable remedy or replacement for the affect customers.
But iFixit says Apple is refusing to acknowledge the problem...
It would be nice to see a picture of this gray bar. Not everyone has time to watch a 7+ minute YouTube video.
"Dozens" of complaints on Apple Forum = "Epidemic"??
Have you read some of the posts in this thread? People are getting replacements.
Anyone know if Apple replace a phone that still under warranty but chip on each side because i drop it ?
The screen is in perfect condition but i have this problem...
The screen is in perfect condition but i have this problem...
So shops that do nothing but repair phones are able to call this problem "incredibly common" and we're supposed to accept it as being true?
And why does the 6+ have a lower incidence of "Touch Disease?" Perchance because it's too large to carry in back pockets and isn't getting sat on as much? Nah, that's just too obvious to be true.
And why does the 6+ have a lower incidence of "Touch Disease?" Perchance because it's too large to carry in back pockets and isn't getting sat on as much? Nah, that's just too obvious to be true.
Potentially, but the 6s models have much harder aluminum casing, so bending or slightly flexing the phone is much harder.
I say this because i would say , on average, my 6s plus doesnt register a touch maybe once every twenty touches. I always put it down to software... hopefully isnt a hardware fault
I second this, I received a replacement iPhone 6+ under warranty and experiencing the same behavior... certainly frustrating.
BUT THINNER = BETTER.
If I had an iPhone 6/6 Plus and this issue happened to me, I'd be outraged, especially if it happened out of warranty. I would probably raise hell at the Apple Store.
Ridiculous.
If I had an iPhone 6/6 Plus and this issue happened to me, I'd be outraged, especially if it happened out of warranty. I would probably raise hell at the Apple Store.
Ridiculous.
It is true. The Apple Genius who I had an appointment with about this issue told me (literally was whispering it) that this is a known issue and Apple won't acknowledge it. And he wished he could do something for me, but his hands were tied and my only option was to pay the out of warranty price for a replacement. He recommended I call Apple and see if they would replace it without the fee.
How is it not about cost if the phone is made in China?
