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Growing Number of iPhone 6 and 6 Plus Devices Affected by Insidious 'Touch Disease'
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Went today. The did all the diagnostic test and everything checked out okay. He basically told me it's a software bug and there's really nothing they can do. At least I'm on record before my warranty was up so next time they should replace the phone free of charge.
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lol @ 'holey'. I'm not going to point out ANY grammatical errors.
I told the Genius today maybe I need to consider Android.
What if we can't reproduce this issue? I have it but it's very sporadic (and no grey bar yet). Maybe a few times a week? I'm running out of my 90-day warranty on this replacement. I'm afraid that after my warranty expires the problem will just get worse.
In any case, I'm taking it in tomorrow to see what they say.
Thanks for the update. I kinda got the same explanation.Went today. The did all the diagnostic test and everything checked out okay. He basically told me it's a software bug and there's really nothing they can do. At least I'm on record before my warranty was up so next time they should replace the phone free of charge.
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lol @ 'holey'. I'm not going to point out ANY grammatical errors.
I told the Genius today maybe I need to consider Android.
Sounds like you should go back and let that store know that other Geniuses have posted online that it's a known problem which requires replacing the device.
Or did yours not exhibit any symptoms while you were at the store?
My iPhone 6 Plus having the same issue. I consulted with Apple Service Center, They replaced with New iPhone. The Grey Bar coming at the top of the Phone and touch become unresponsive.
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As the iPhone 6 and 6 Plus approach their second birthday, a growing number of users are suffering from what appears to be a latent manufacturing issue that presents as a gray flickering bar at the top of the screen and a display that's unresponsive or less responsive to touch.
In a new blog post and video, repair site iFixit says a number of third-party repair outlets have seen iPhone 6 and 6 Plus models affected by the bug, which appears to be very common. STS Telecom owner Jason Villmer says he sees faulty iPhone 6 and 6 Plus models multiple times a week, while another repair tech in Louisiana sees up to 100 iPhone 6 and 6 Plus devices that don't respond well to touch.
iFixit is calling the problem "Touch Disease," and says Apple appears to be aware of the issue based on dozens of complaints on Apple's support forum, but isn't "doing anything about it." Multiple people who brought their iPhones to Apple Stores were told that Apple doesn't recognize it as an issue and nothing could be done as their iPhones were out of warranty.
Putting pressure on the display of an affected iPhone or twisting the device appears to reverse the issue for a short period, but the gray bar returns and touch functionality grows worse and worse until the touchscreen stops functioning entirely.
Replacing the display doesn't work as the problem is said to be caused by the touchscreen controller chips soldered to the logic board of the phone, and it's possible the damage is caused by the same structural design flaw that caused the major "Bendgate" controversy.According to iFixit, the only way to fix the problem is to replace the iPhone, replace the logic board, or replace the Touch ICs on the logic board, something Apple's in-house repair staff is not able to do. iFixit recommends users who are experiencing early symptoms of Touch Disease -- an intermittently non-functional touch screen or hints of a gray bar -- get their iPhones replaced outright if they're still under warranty.
For those without a warranty, iFixit suggests taking an affected iPhone 6 or 6 Plus to an electronics repair shop able to replace the chips. Apple doesn't approve of third-party repairs, but it may be the only solution until the problem is officially acknowledged by the company.
The iPhone 6s and iPhone 6s Plus are not affected by the same issue as Apple strengthened the body and changed the position of the Touch IC chips in those devices.
Article Link: Growing Number of iPhone 6 and 6 Plus Devices Affected by Insidious 'Touch Disease'
Yes, but bear in mind that it’s not just Apple that deem the failure rate high enough for the item to be repairable - the law also has a hand in it. Theoretically in the Uk, consumer rights can force Apple to do the right thing years after end of warranty where they could ignore it in other countries, conversely in the US a class action can have a useful effect.
All of us with the 2011 15" MacBook, fully support you as we've been down that long dark road with Apple. Years of obvious issue, years of customer dissatisfaction, years of denial by Apple. Enter court action that Apple will very likely loose, and just like magic Apple waves it`s magnanimous wand; abracadabra all it good once again
Q-6
My 6S Plus does that, too, from time to time, swiping to answer a call does nothing. I was puzzled by it and thought it was a software glitch and not a hardware problem. I have since switched to using my SE as my daily driver but still have the 6S Plus, which has been great, otherwise. I'm not sure the swipe fail is truly a part of this same touch disease thing or something else.
I've had a boatload of touch response problems with my iPad mini 4 when using this forum. Occasionally as I'm typing the screen stops responding and I have to tap all over the place to get it to respond. I thought it was a glitch with this forum. It's still under warranty. I guess I should take it in and get it looked at.
My iPhone 6Plus was always odd and never functioned as smoothly as I expected it should. I am glad I traded it in for a discount on the SE. My husband still has his as a backup phone.
Took it in, ran diagnostics, and nothing came up. The genius had heard of the issue but claimed it was very rare and occurred only with physical damage. Said that my freezes were more likely due to my lack of free space. I'm a bit skeptical because I started seeing problems shortly after getting this replacement. In any case, I've deleted some stuff to see if it does anything, and I've got the problem logged in case it gets worse.
It's occasional - once or twice day, so no, it didn't do it while I was there.
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You're welcome. Next time it happens I'll try again.
Totally happening to me, I don;t have any screen view issues, just the touch functionality is very spotty. And sometimes even clicks phantomly like 20 times in a row w/o me even touching it. I took it in, and nothing was detected on the debug tool. So out of warranty was what they told me.
I had a 6+ that I returned due to the phone being bent. After I had the replacement phone for about 4 months, one day out of the blue it started displaying these short, white/grey vertical bars from the top of the screen and simultaneously the touchscreen refused to work. Scheduled an appointment with the genius bar, and when I showed my phone to the employee he took one look at it and said there was nothing they could and that I would have to buy a new phone. Didn't have applecare protection plan, and was told that the replacement phone I received only had a 3 month warranty, so I had to bite the bullet and buy a new 6S+.
Oh, sure. I guess my point was it has to get to a certain level. It doesn't just happen overnight after s forum blows up.
Bring on the class-action lawsuit. Honestly, I'm all for it if many had to shell out 300+ bucks to get this obvious flaw fixed.
https://www.macrumors.com/2016/08/29/iphone-6-touch-disease-class-action-lawsuit/
"Apple has long been aware of the defective iPhones. Yet, notwithstanding its longstanding knowledge of this design defect, Apple routinely has refused to repair the iPhones without charge when the defect manifests. Many other iPhone owners have communicated with Apple's employees and agents to request that Apple remedy and/or address the Touchscreen Defect and/or resultant damage at no expense. Apple has failed and/or refused to do so.
As a result of Apple’s unfair, deceptive and/or fraudulent business practices, owners of the iPhones, including Plaintiffs, have suffered an ascertainable loss of money and/or property and/or value. The unfair and deceptive trade practices committed by Apple were conducted in a manner giving rise to substantial aggravating circumstances."
https://www.macrumors.com/2016/08/29/iphone-6-touch-disease-class-action-lawsuit/
"Apple has long been aware of the defective iPhones. Yet, notwithstanding its longstanding knowledge of this design defect, Apple routinely has refused to repair the iPhones without charge when the defect manifests. Many other iPhone owners have communicated with Apple's employees and agents to request that Apple remedy and/or address the Touchscreen Defect and/or resultant damage at no expense. Apple has failed and/or refused to do so.
As a result of Apple’s unfair, deceptive and/or fraudulent business practices, owners of the iPhones, including Plaintiffs, have suffered an ascertainable loss of money and/or property and/or value. The unfair and deceptive trade practices committed by Apple were conducted in a manner giving rise to substantial aggravating circumstances."
Yes, and whilst I will say that I do believe Apple knows about this and has for some time, I also recognise that they will be in damage control mode as with cases like this they need to know whether it’s a real problem or customers abusing things.
What’s making it worse is the Apple typical stance of saying nothing publicly.
My phone - which is a replacement I was given 12 months ago after my original phone became unresponsive and wasn't cured with a new screen - went from slightly unresponsive to unusable in a matter of days. Grey bars, everything.
Just been to the Covent Garden Apple Store. They are washing their hands of it. Asked if I'd like to pay £249 for a replacement Frankenstein phone. Sent me off to EE as they supposedly have a legal requirement to provide me with a phone for he duration of my 2 year contract.
They all know about the issue here, but refuse point blank to do anything about it until the mothership offers a formal replacement programme.
Not at all impressed.
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Well, somebody it telling porky pies - EE are also washing their hands of it. Saying Apple are wrong. Hmm, wonder where this will end up... Bring on that class action
Just been to the Covent Garden Apple Store. They are washing their hands of it. Asked if I'd like to pay £249 for a replacement Frankenstein phone. Sent me off to EE as they supposedly have a legal requirement to provide me with a phone for he duration of my 2 year contract.
They all know about the issue here, but refuse point blank to do anything about it until the mothership offers a formal replacement programme.
Not at all impressed.
[doublepost=1472553820][/doublepost]
Well, somebody it telling porky pies - EE are also washing their hands of it. Saying Apple are wrong. Hmm, wonder where this will end up... Bring on that class action
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Vote with your $$$$ that`s all Apple understands these days, very happy with my Huawei 64Gb P9...
Q-6
class action lawsuit filed and more coming.
https://joinsuit.com/apple-touch-screen-defect-class-action/
I wanted to avoid the iphone 7 upgrade and wait for big one with 8. but now it feels like I have a ticking time bomb in my pocket and I'm screwed if it goes off.
apple needs to step up and do the right thing here. or I need to get off the apple train.
https://joinsuit.com/apple-touch-screen-defect-class-action/
I wanted to avoid the iphone 7 upgrade and wait for big one with 8. but now it feels like I have a ticking time bomb in my pocket and I'm screwed if it goes off.
apple needs to step up and do the right thing here. or I need to get off the apple train.
I know how you feel. Given the rumors, I'm tempted to do the exact same thing - try and wait for the 2017 iPhone, get screwed when my iPhone 6 Plus fails.class action lawsuit filed and more coming.
https://joinsuit.com/apple-touch-screen-defect-class-action/
I wanted to avoid the iphone 7 upgrade and wait for big one with 8. but now it feels like I have a ticking time bomb in my pocket and I'm screwed if it goes off.
apple needs to step up and do the right thing here. or I need to get off the apple train.
I contacted Apple corporate, even sent an email to Tim Cook. Apple called me and basically told me that my 18 month old $1100 128gb iPhone 6 Plus would not be replaced. I have three of these phones in our family and ALL OF THEM are having this same issue. I switched to a Note7 and am not looking back.. Just wished I would have switched sooner, the Note7 is light years ahead of my iPhone. Good luck. Join the lawsuit.