I can understand that but I am just frustrated with the entire situation. Nothing on Verizon because I have enjoyed the service they provide me. This is just the icing on the cake for me with the issue my phone has.
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Has anyone considered a different phone brand?
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I can understand that but I am just frustrated with the entire situation. Nothing on Verizon because I have enjoyed the service they provide me. This is just the icing on the cake for me with the issue my phone has.
I do understand your frustration. Truly.
I very carefully decided to stay with my iPhone 6S Plus as my _secondary_ smartphone for another year since a few "features" of iPhone 7 Plus were deal breakers. But I did buy three iPhone 7 Plus models for family members.
My choice as a hardcore smartphone enthusiast has been to carry two phones daily, an Android & iPhone, for the enjoyment and first hand experience. As such I'm not relying on guesswork or second hand information from others who in most cases are biased. My cross platform computing environment of Mac, Windows, and Linux ads to the fun.
Android, specifically my current favorite Nexus 6P has been and continues as my absolute front runner smartphone. Android has become so much more useful, so much faster and efficient than iOS that's it's no contest. At least for the heavy mission critical work I do. Transitions during use, from app to app to messaging to web surfing to email are all so seamless, quick and easy, it's a pleasure.
iPhone is fine, the system works mostly, but it lacks the advanced and highly customizable UI of Android. As an average smartphone for average tasks it's ok. For those with basic needs it gets the job done. Even if a bit cumbersome at times. Tasks requiring extra steps go unnoticed by those who've never had the pleasure of learning and enjoying the advantages of Android.
Those who switch to Android from iPhone without accepting that it's different, without having a desire to learn and grow, are going to be disappointed. These are the ones that quickly return to iPhone, bashing how bad Android was, yet they failed to learn how to use it. Expecting it to be like iOS when it's an entirely different Operating System reveals how little they understand computers and technology.
I jump back and forth but the iPhone easily has the best overall experience/build quality imo.
There are lots of other phones I like (hardware). The deal breaker for me is that I hate Android which eliminates a lot of devices.
I would wait until after Christmas. It seems to me that people who buy iPhones later in their lifecycle have fewer manufacturing issues.
As for an Android alternative? The only one I would have considered out of this year's offereings was the OnePlus Three or the Note 7 sans the battery issue.
I'm really not so sure about the buiild quality argument anymore. Others equal and some surpass it.
Agreed. I just don't see the Google brand being 'premium' like Apple. Nor HTC, the manufacturers. It seems to be a great phone but not for that price. They should have pitched it somewhere between the Nexus and iPhone, not straight up to the price of an iPhone. Heck even Apple are pushing it these days with what they offer for those high prices.
I considered Nexus because of Google's value pricing and guaranteed software update schedule. The pricing on Pixel though is too high. Apple's longer software support and in-store support is better value for the money at top tier pricing.
So, no. With the end of Nexus, I'm staying with Apple.
So, no. With the end of Nexus, I'm staying with Apple.
Got in contact with my local Verizon store. After talking to them, they contacted the regional manager. He is going to look into it. If he says they can take the 7+ back then I am returning it and looking into other options for a phone. For $1,000 I do not expect to have this issue. I'm not about to get replacement after replacement until one works. This is ridiculous. Hopefully the 7S or 8 does not have these issues.
Knowing that HTC made it first of all makes it feel like a less exclusive device even though this will be the first all Google phone since the HTC G1.
The Pixel will be supported as long as if not longer than the Nexus. However the hardware is very similar to what's most current and the next few future offering from Android makers.
For the money they are asking, I would like to see some custom silicon or at least other custom inner hardware that Google themselves developed and not just stuff off the shelf in a custom body.
Supposedly Google is going to be more hands on with all their hardware from now on so maybe the Pixel 2 will be unique to the other Android hardware!
I have many different phone brands. A phone is a mass market device, and it will have issues regardless of brands. Thus the key is in customer support. Once I dealt with their customer service/support, I realize that Apple is practically the only company that actually cares about their product/customers.
We have a mobile devices, and live in a global world.
Samsung: Had an issue of a Samsung phone that I bought in the US unlocked. Called Samsung USA support, and they said they do not support any unlocked phones, period. They don't even try to help or anything.
Sony: Had a US Z1, exhibiting charging/power problems in less than 2 years. Brought it to Sony Singapore service support, and they refused to even look at it since it's not a local device.
HTC: Had a US M7, battery was swollen. Brought it to HTC Singapore. They were kind enough to look at the phone, but politely offered no support since it's not a local device (even the fact that it has a swollen battery that can be dangerous). I even said I was willing to pay for a fix and they denied my request.
Apple: Have a Verizon iPhone 5. Went to authorized service in Singapore, taken care of without questions. Had its battery replaced in Apple store Japan without questions. Now I have Japanese 6S, serviced in Singapore without questions.
In short, if I am spending a good money for a flagship phone, I will buy Apple simply because it's the only company that seems to actually care about providing support. I mean a phone is a mobile device. You don't expect owners of mobile phone to never leave their country. If I'm buying an Android phone, might as well get the cheap Chinese phones since I know I won't have support anyway from those big brands.
We have a mobile devices, and live in a global world.
Samsung: Had an issue of a Samsung phone that I bought in the US unlocked. Called Samsung USA support, and they said they do not support any unlocked phones, period. They don't even try to help or anything.
Sony: Had a US Z1, exhibiting charging/power problems in less than 2 years. Brought it to Sony Singapore service support, and they refused to even look at it since it's not a local device.
HTC: Had a US M7, battery was swollen. Brought it to HTC Singapore. They were kind enough to look at the phone, but politely offered no support since it's not a local device (even the fact that it has a swollen battery that can be dangerous). I even said I was willing to pay for a fix and they denied my request.
Apple: Have a Verizon iPhone 5. Went to authorized service in Singapore, taken care of without questions. Had its battery replaced in Apple store Japan without questions. Now I have Japanese 6S, serviced in Singapore without questions.
In short, if I am spending a good money for a flagship phone, I will buy Apple simply because it's the only company that seems to actually care about providing support. I mean a phone is a mobile device. You don't expect owners of mobile phone to never leave their country. If I'm buying an Android phone, might as well get the cheap Chinese phones since I know I won't have support anyway from those big brands.
No issues with mine. Googles Nexus line was really nice and I don't think their new Pixel phones will disappoint.
My old S2 was forever stuck in a random reboot loop thanks to a software update that was never fixed and my old S4 often became hot during daily use and had issues with the battery running down way too quickly.
Not necessarily true. I've always gotten my phone either day of or during the first week (and without waiting in a long queue).
Never had an issue yet *knockonwood* I think it's just magnified during the beginning because iPhone is new and just came out, and so there's more chatter and excitement as well as posters.
I never thought of switching to another brand because of the iPhones performance but I have based on Store experience... I got mad enough with the horrible customer experience that I went over to check out the androids. It was horrible (androids, Samsung specifically I remember) and I'm not a fan of the google play store.
I just ended up finding other apple stores to visit for iphone and usually order online for everything else (first b&m, then apple dot come if not).
Google did a great job with nexus, and then updates were .. poorly. If Apple would upgrade and update like that, it would be littered with threads about it in this forum.
But their pixel phone is like 'yes, finally, .. they are doing what i wish they did almost 10 years ago'.
But it took them ten years.. and microsoft tried..
Nah, Apple has it nailed for now, even with the stupid things they seem to do these days. Apple gets my mula.
I'm not saying that everyone who buys an iPhone shortly after launch will have an issue. Almost all of my iPhones were launch day purchases (or preorders) as well and I've only had one that had a problem (dead pixel)
I'm saying that, on average, you will have fewer issues with batches of iPhones bought later in the products lifecycle. Apple will have had time to make adjustments to their manufacturing processes to reduce the number of defects.
ive always had 2 phones. one android and one apple. one is personal and one for work. Currently have the 7 plus 256 and a s7 edge. Hate the samsung and will be swapping for the pixel or the v20
Google has very good CS and support over the phone. But they lack the convenience of walking into a store to get things fixed like Apple.
It seems that Apple has everyone by the short & curlies with their after sales support and the convenience of being able to pop into a store if you encounter any problems. The thing is, we buy many products that don't have that kind of after sales service and don't bat an eyelid. I'm not going to restrict myself to purchasing something purely on the premise that should something go wrong then I'll be looked after. All items have a warranty and the vast majority of us have back-up phones should we be without our daily driver whilst it's being serviced. Going with a company that has a (known) terrible warranty process is of course a no-no but most large brands are ok.
I had a pre-order in for the JB 7+ but it wasn't going to ship until 11/16 and when my iPhone 6 died 2 weeks ago I needed a replacement fast. Since I was only interested in the Jet Black version of the new iPhone I considered the Google Pixel instead. Despite wanting the waterproofing of the new iPhone I convinced myself I would be fine without it and would just get the Pixel even though that would mean waiting until the 20th. So I called Verizon, canceled my pre-order, then tried to place an order for the Pixel but they couldn't apply the existing $20 upgrade fee to the Pixel order and I was caught between paychecks having just paid my rent so couldn't afford to pay the measly $20 fee at the time and had to wait until the following week. By the time my next check rolled in I looked to see if stock of the iPhone 7 JB had improved, in fact it was widely available and showing as in stock at Verizon so I just got the non-plus iPhone 7 JB and didn't bother switching to the Pixel.
In all honesty, if Google had made the Pixel waterproof that probably would have been enough for me to make the switch even with the JB 7 being available. If they had made it waterproof and included wireless charging it would have easily put me into the "Hell YES!" switchers camp. Instead, they neutered themselves with their first phone and lost a sale. As for other phones, I have zero interest in anything from Samsung, Motorola, HTC, etc... to me, they just make feature phones that happen to run Android.
In all honesty, if Google had made the Pixel waterproof that probably would have been enough for me to make the switch even with the JB 7 being available. If they had made it waterproof and included wireless charging it would have easily put me into the "Hell YES!" switchers camp. Instead, they neutered themselves with their first phone and lost a sale. As for other phones, I have zero interest in anything from Samsung, Motorola, HTC, etc... to me, they just make feature phones that happen to run Android.
Every year I consider switching to Android. Every year I try the latest and greatest it has to offer. And every year I come back to Apple. Last year it was the GS6 and Moto Droid Turbo 2. In fairness to the Moto, the RingCentral app that I use for work was broken for Android, so I had return the phone due to that. I loved the Turbo 2. With the iOS version of that app, I got an email from a developer / tech the same day and also a follow up to make sure the issue was resolved. The Android developer totally ignored my emails. I pay $80 a month for RingCentral so I demand a flawless app, and the lack of support on the Android side is totally unacceptable. Went back to the iPhone 6 and 6S as a result.
This year I tried the HTC 10. I loved it at first then grew to hate it. The phone's automatic brightness control and sensor was totally messed up. It would fluctuate CONSTANTLY and disrupted my viewing every time I looked at the screen. Even resorting to a 3rd party app - Lux - would not fix it completely. WiFi calling with Verizon was hit or miss with that phone, mostly miss. Sold the phone right before HTC dropped the price, luckily.
iPhone 7 release couldn't come soon enough for me. Very happy to be back with iOS and iPhone. It's a relief actually. For me the post-sale support and convenience of being able to walk into an Apple store is priceless. I use my phone often for work and manage my office's phone and fax system through it when I'm not at the office. If something happens to my phone I will be back up and running in no time after a trip to Apple. Also I've had nothing but great experiences with app support from iOS developers when needed, also priceless to me. Same can't be said for the Android experience.
This year I tried the HTC 10. I loved it at first then grew to hate it. The phone's automatic brightness control and sensor was totally messed up. It would fluctuate CONSTANTLY and disrupted my viewing every time I looked at the screen. Even resorting to a 3rd party app - Lux - would not fix it completely. WiFi calling with Verizon was hit or miss with that phone, mostly miss. Sold the phone right before HTC dropped the price, luckily.
iPhone 7 release couldn't come soon enough for me. Very happy to be back with iOS and iPhone. It's a relief actually. For me the post-sale support and convenience of being able to walk into an Apple store is priceless. I use my phone often for work and manage my office's phone and fax system through it when I'm not at the office. If something happens to my phone I will be back up and running in no time after a trip to Apple. Also I've had nothing but great experiences with app support from iOS developers when needed, also priceless to me. Same can't be said for the Android experience.