Ignore impreza98 and bring that back to apple. With that kind of damage you could almost sue apple so i'm sure they will be as willing as possible to make you happy. A nice new Unibody MB wouldn't be out of the question.![]()
Exactly. I understand they get hot but it should never get hot enough to damage anything! That could have very easily burned his house down. I would stress that point to Apple.
I know someone that the EXACT same thing happened but it was with a portable dvd player. The company replaced the dvd player with the newest model AND replaced a $900 table that was also damaged.
whats wrong with you two? Apple clearly states that this can and will most likely happen. Also, heat alone cannot seat something like your carpet on fire, might melt it but it could never burn a house down
This is ridiculous!! "Heat cant set anything on fire" ???
Have you ever heard of something called a flash point? Heat alone CAN ignite a fire. Its a fact.
"Apple clearly states that this can and will most likely happen."- I must have missed the part in the manual where Apple says your MacBook's charger will 'most likely' burn your house down.
Page 666 of Apple Manual said:Note: Melting of the Macbook Powersupply is normal behavior. Please refrain from touching the live connections inside the power supply as this may result in death.
This death is not covered by warranty**.
**Unless you have purchased Apple DeathCare[TM]
Didn't you read page 666 of the manual?
Wow people. This is clearly apple's fault. A power adapter is not supposed to get hot enough to melt plastic. This is clearly a manufacturing default, and should be replaced by apple. Also, in no documentation does apple state that the power adapter can get hot enough to melt anything. Even the Xbox 360's power brick doesn't say that anywhere...
This is ridiculous!! "Heat cant set anything on fire" ???
Have you ever heard of something called a flash point? Heat alone CAN ignite a fire. Its a fact.
"Apple clearly states that this can and will most likely happen."- I must have missed the part in the manual where Apple says your MacBook's charger will 'most likely' burn your house down and destroy your MacBook.
I think all of the Apple apologists should be rounded up and tied to a chair with MacBook power cords overnight.
Umm, what did you tell them?
And if I were you, I would contact Apple Care directly by phone and ask for something to be done.
Sorry guys, but a MacBook is not designed to be used under extreme temperature conditions.
Hi All
The results are in and....The Apple Store had no idea what had happened and had never seen this before. They did determined that is was not the Power Cord that caused the damage. If it had been then the LCD would have a burn mark on it as well...which it does not. It was considered accidental damage and will not be covered under the warranty. However they are submitting the case to their tech people and if they are interested in investigating they will contact me. Bummer. Good news is the computer still works, its just not as pretty as it used to be
Thank you again for all your help
Hi All
The results are in and....The Apple Store had no idea what had happened and had never seen this before. They did determined that is was not the Power Cord that caused the damage. If it had been then the LCD would have a burn mark on it as well...which it does not. It was considered accidental damage and will not be covered under the warranty. However they are submitting the case to their tech people and if they are interested in investigating they will contact me. Bummer. Good news is the computer still works, its just not as pretty as it used to be
Thank you again for all your help
E-mail your story and these pictures to sjobs@apple.com
Call Apple and demand a replacement laptop. Absolutely unacceptable.
Hi All
The results are in and....The Apple Store had no idea what had happened and had never seen this before. They did determined that is was not the Power Cord that caused the damage. If it had been then the LCD would have a burn mark on it as well...which it does not. It was considered accidental damage and will not be covered under the warranty. However they are submitting the case to their tech people and if they are interested in investigating they will contact me. Bummer. Good news is the computer still works, its just not as pretty as it used to be
Thank you again for all your help