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It was considered accidental damage and will not be covered under the warranty.

Sorry to hear that, guy...
the silver lining... it still works ;)
A few options...

Plan A:
Looks like its time to start stickering your book.

Plan B:
It might be beneficial to check out ebay for your model mac but one that is for "parts only" and sold wicked cheap and you can swap out the guts to the in-tact body?

Plan C
Or... you can always snatch up a Speck Satin :D

Just a few idears ;)
 
Sorry to hear that, guy...
the silver lining... it still works ;)
A few options...

Plan A:
Looks like its time to start stickering your book.

Plan B:
It might be beneficial to check out ebay for your model mac but one that is for "parts only" and sold wicked cheap and you can swap out the guts to the in-tact body?

Plan C
Or... you can always snatch up a Speck Satin :D

Just a few idears ;)


Plan D:
keep your macbook off and unattached to the power chord because your house will be next.
 
Plan D:
keep your macbook off and unattached to the power chord because your house will be next.

Or Plan E.
Any of those listed above in addition to the following:
just go to the apple store and order a non-suspected-faulty AC adapter and make sure that you keep your laptop in a well ventilated area and on a hard surface while charging ;)
 
I don't know what is with some of you guys, but I'd be raising a hell of a stink about this. I'd have a case with AppleCare and if they denied me coverage, I'd ask them if this is how they want their product to be shown in public, since I take mine with me everywhere.

A new case isn't really that much to ask for. It's not like he's expecting a new alu MacBook.
 
Hi All
The results are in and....The Apple Store had no idea what had happened and had never seen this before. They did determined that is was not the Power Cord that caused the damage. If it had been then the LCD would have a burn mark on it as well...which it does not. It was considered accidental damage and will not be covered under the warranty. However they are submitting the case to their tech people and if they are interested in investigating they will contact me. Bummer. Good news is the computer still works, its just not as pretty as it used to be :(
Thank you again for all your help

Well that's a shame. :(

I had my power cord melt on me as well. Called the store up and they said they can't replace it and I wasn't in the mood to fuss over it as I didn't have the time so just ended up buying a new one on ebay.
 
Well that's a shame. :(

I had my power cord melt on me as well. Called the store up and they said they can't replace it and I wasn't in the mood to fuss over it as I didn't have the time so just ended up buying a new one on ebay.

That's funny, I had a power cord melt for a MBP a little while ago ( where the cord meets the mag safe ) rang Apple told them my house could have burnt down if i'd been out. The bloke i spoke to took down some details ( what sort of flame,was the fire brigade called etc etc ) and a new mag safe was on my doorstep 2 days later, i thought it was the least they could have done
 
The adapter under normal operating circumstances should never get that hot - mine does heat up a fair amount, but nothing unacceptable and dangerous.

Normal operating circumstances include (as I presume will be in the manual) sufficient ventilation to ensure nothing overheats, the macbook being in a drawer with the adapter sitting on top does not really count as sufficient ventilation. On that count the op has made a mistake, and really has no recourse.

The question does still exist over whether the adapter should be able to heat up enough to cause such damage, even locked away? Does it have any thermal protection or shutoff features should it get too hot that have failed? Or was it just an issue of it working at a correct temperature, but that itself being beyond what the macbook surface was designed to handle?
Only someone knowing the specific workings of the adapter and macbook can really give us a conclusive answer there...
 
Hi from Chiangmai

A couple of years ago I had an iBook whose adapter's low voltage lead started shorting.
I learned it was a common and well known fault. I declined to buy a replacement at 5000 Thai baht about $140 for a known substandard item.

Tonight on my 3yo just out of extended warranty Macbook my power started flickering. I looked saw the outer sheathing on the low voltage line where it entered the charger had frayed completely away and was brownish. As I was looking and moving it slightly to try to get it working temporarily it STARTED SMOKING!

What should I do?
The lousy replacements are now only 4000bt about $115!!!!

cheers Cheeryble
 
I can buy a cheap but OK generic for all laptops here in Chiangmai, and connect the old Apple low volt plug to it.
It says 24v on the original charger but I have twice seen 16.5 written, and the battery is 10.8v.
What's correct?

Cheeryble
 
MBP 17 Adapter Box "HOT"

I got my MBP17 two weeks ago. Sometime between last night and this morning the Mag Safe Connector disconnected from the computer and battery was super low. I plugged/used the ac cord and "yes," the adapter box was "startling hot" laying on the floor. The user book said that it might get warm...but i wouldn't consider "that warm." It was a bit scary. Your post were reassuring and helpful-xcept the sarcastic ones-nobody need that :) Thanks!
 
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