Has anyone encountered network problems with Apple TV 4K?

StephanieMedlock

macrumors newbie
Original poster
Mar 14, 2019
28
3
Specifically, has anyone encountered an issue with it not connecting to the internet via Ethernet, whether directly to the cable modem or while connected to a router? Since day one, it’s been connected to my router via Ethernet cable and Wi-Fi not even configured.

A couple of days ago, I got an error message stating the TV was experiencing network problems. I checked to make sure the Ethernet cable was securely connected on both ends. I even swapped out the Ethernet cables and still couldn’t connect. Afterward, I configured the Wi-Fi settings and was able to connect without a problem. I am still unable to connect via Ethernet. Has anyone experienced this with their TV 4K?
 

priitv8

macrumors 68040
Jan 13, 2011
3,557
449
Estonia
No. Have you done hard reset to the aTV? And your router?
By hard reset I mean pulling the plug and reconnecting a moment later.
 

Bazooka-joe

macrumors 68040
Mar 12, 2012
3,043
1,358
Swindon, England
Specifically, has anyone encountered an issue with it not connecting to the internet via Ethernet, whether directly to the cable modem or while connected to a router? Since day one, it’s been connected to my router via Ethernet cable and Wi-Fi not even configured.

A couple of days ago, I got an error message stating the TV was experiencing network problems. I checked to make sure the Ethernet cable was securely connected on both ends. I even swapped out the Ethernet cables and still couldn’t connect. Afterward, I configured the Wi-Fi settings and was able to connect without a problem. I am still unable to connect via Ethernet. Has anyone experienced this with their TV 4K?
Yep I have had the same. My Ethernet port packed up after 13 months on my 4k ATV 4. Works fine on WiFi so you may have a hardware fault. I did all the same checks that you did but could never get Ethernet to work again.
 
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