Well, I talked to them several times. Most of them were polite but NOT useful and one was not respectful and blamed me for customizing a MBP rather than purchasing ready-to-shipAnyway, the nice ones are all in agreement with us but they do not have any additional information than we can see on our order statuses!!! They do not have any connection to China and they cannot tell. They say it will be delivered within the time frame and they do not care when it ships. Although I have 2 days shipping, they actually state on the order status that the delivery estimate is from Apr 27 (tomorrow
) - May 3 which should not bel like that if it took the full 7 business days and 2 business days shipping. I really hate that!! By the way, one of the agents said that you cannot blame anyone as these are ESTIMATES and things can happen, so it is not guaranteed delivery!!.
What do you think, guys? Apple is nice!
With the tens of thousands that are being made and shipped I think they are doing a pretty good job. Once it goes "Prepared..." you could see it on your doorstep in two days or it could take many more. I ordered one on the 13th (launch day) and it was in my hands on the 21st at 0930. I didn't care for the anti-glare and ordered a glossy and it's taking a little longer. I have been watching this post since day one and there is plenty of time to get it to you by the third (unless you live in Canada and it switches from FedEx to UPS). Hope that helps.